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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
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rise of the guardians missing from my account

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  • Guest's Avatar
    Guest replied
    Re: rise of the guardians missing from my account

    Originally posted by TelevisionMan View Post
    Ditto. Both "Rise of the Guardians" & the first "How to Train Your Dragon" are now missing from my VUDU locker, but still show up on other providers. Glad to know it's not just me! I really hope this is fixed soon.
    I just heard that it's same problem with How to Train Your Dragon as well. We're hoping for a resolution as soon as possible.

    Leave a comment:

  • lujan
    replied
    Re: rise of the guardians missing from my account

    Originally posted by David260 View Post
    I purchased the wolverine extended edition through targetticket. A couple of months later I went to watch it and couldn't find it. I contacted them and I was told never purchased it and was given an 8 step, that's right 8 steps on how to purchase a movie from a website, process to own the title. After I wrote them with my receipt id and how I would appreciate them to do a little research on a customers problem before writing condescending emails to them, they told me they no longer carry it and I should have downloaded it.
    This is the same thing I was told by Apple for the movie "Carrie 1976". I did download it though but I would prefer to stream it. I won't be purchasing any more from Apple.

    Leave a comment:

  • David260
    replied
    Re: rise of the guardians missing from my account

    Originally posted by bmcdonald76 View Post
    Although I wouldn't put it past the providers to try this, I have to believe the backlash from users would be quick and significant if they did. I'm slowly converting to all digital and would not sit quietly if the providers went this route.

    This issue appears to be a technical glitch with a few Dreamworks movies.
    I purchased the wolverine extended edition through targetticket. A couple of months later I went to watch it and couldn't find it. I contacted them and I was told never purchased it and was given an 8 step, that's right 8 steps on how to purchase a movie from a website, process to own the title. After I wrote them with my receipt id and how I would appreciate them to do a little research on a customers problem before writing condescending emails to them, they told me they no longer carry it and I should have downloaded it.

    Leave a comment:

  • TelevisionMan
    replied
    Re: rise of the guardians missing from my account

    Ditto. Both "Rise of the Guardians" & the first "How to Train Your Dragon" are now missing from my VUDU locker, but still show up on other providers. Glad to know it's not just me! I really hope this is fixed soon.

    Leave a comment:

  • bmcdonald76
    replied
    Re: rise of the guardians missing from my account

    Originally posted by YankeeGator6 View Post
    I just checked Puss in Boots on Target's site and it is not showing up over there now, even though it did last week. This is what everyone that is against streaming media has warned about. That you don't really "own" your collection and that at any time, the studios and/or the providers can arbitrarily change something and be like, "yes, you own that version of the film, but we no longer carry that. We carry this version, which you will have to repurchase." I'm not more upset because Puss in Boots is a film that I could take or leave, but this, coupled with the Maleficent 3D debacle a few weeks ago, is very disturbing.
    Although I wouldn't put it past the providers to try this, I have to believe the backlash from users would be quick and significant if they did. I'm slowly converting to all digital and would not sit quietly if the providers went this route.

    This issue appears to be a technical glitch with a few Dreamworks movies.

    Leave a comment:

  • bmcdonald76
    replied
    Re: rise of the guardians missing from my account

    I contacted Customer Support before I found this thread and before I joined the Forum.

    According to the last communication I received, they are aware of the problem and working to fix it. No timeline on when it will be fixed though.

    Leave a comment:

  • dwenger9091
    replied
    Re: rise of the guardians missing from my account

    puss is boots and rise of the guardians are no longer in my library as well, is this being fixed? I thought I saw something where vudu support said they already updated their ID for it

    Leave a comment:

  • YankeeGator6
    replied
    Re: rise of the guardians missing from my account

    I just checked Puss in Boots on Target's site and it is not showing up over there now, even though it did last week. This is what everyone that is against streaming media has warned about. That you don't really "own" your collection and that at any time, the studios and/or the providers can arbitrarily change something and be like, "yes, you own that version of the film, but we no longer carry that. We carry this version, which you will have to repurchase." I'm not more upset because Puss in Boots is a film that I could take or leave, but this, coupled with the Maleficent 3D debacle a few weeks ago, is very disturbing.

    Leave a comment:

  • theace69
    replied
    Re: rise of the guardians missing from my account

    Yes Rise of the Guardians is also missing from my account. It shows up in Flixster but not in Vudu. I found it weird and I only noticed because of that penguins promo.

    Leave a comment:

  • ZuliuZ
    replied
    Re: rise of the guardians missing from my account

    Still missing.

    Funny thing is I redeemed it twice over! The first time from regular blu-ray then the second time from is when I upgraded to 3D and tried to see if it redeemed in 3D, sadly it did not and was saved in "My Promotions" for the longesst time. Then it disappeared with others, I guess those reset over time.

    So its funny if i get the response that i should have it if i redeemed it with them. What isn't funny is that is is actually happening, that a title can just disappear from your account. Its happening right now, though it just a few of us, and some that may have not noticed.

    Leave a comment:

  • jeffpn
    replied
    Re: rise of the guardians missing from my account

    Read this concerning giving your Vudu password to a site that has nothing to do with Vudu.

    https://forum.vudu.com/showthread.ph...86#post1274986

    Leave a comment:

  • MaxH
    replied
    Re: rise of the guardians missing from my account

    RotG is showing up for me right now in a browser and in the Android app. (I never noticed it gone, I'm just trying to contribute another data point.) I redeemed my code for RotG on 7/13/13 according to my account history.
    Last edited by MaxH; 01-19-2015, 05:09 PM. Reason: Deleted the part of my post that was rendered pointless by FelipeF's edit of my post.

    Leave a comment:

  • David260
    replied
    Re: rise of the guardians missing from my account

    Mine is gone as well. I wouldn't have even noticed if I hadn't seen this forum. Does anyone know an easy way to print your library? I have a fairly large one and it would make it easier to find missing titles if I had a hard copy.

    Leave a comment:

  • ZuliuZ
    replied
    Re: rise of the guardians missing from my account

    I'm still missing my Madagascar 3.

    Leave a comment:

  • rdodolak
    replied
    Re: rise of the guardians missing from my account

    Originally posted by DanielH View Post
    Hi Dunham,

    Dreamworks updated the ALID for this movie, so we had to update it in our system. The ALID may have not been updated with the other retailers you link to your UV account, yet. I know it's not a great support experience, but VUDU has the correct one in place.
    Just curious, but why would a studio have to update the ALID for an existing title? I'm not seeing what benefit this would provide them.

    Leave a comment:

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