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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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rise of the guardians missing from my account

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  • YankeeGator6
    replied
    Re: rise of the guardians missing from my account

    Originally posted by DanielH View Post
    Hi Dunham,

    Dreamworks updated the ALID for this movie, so we had to update it in our system. The ALID may have not been updated with the other retailers you link to your UV account, yet. I know it's not a great support experience, but VUDU has the correct one in place.
    Is that the same thing with Puss in Boots? Because I got that via Vudu and it ain't showing up now.

    Leave a comment:


  • Guest's Avatar
    Guest replied
    Re: rise of the guardians missing from my account

    Originally posted by dunham44 View Post
    I seen rise of the guardians on sale and it shows I don't own it, I searched my movies and couldn't find it, I redeemed it back in the middle of march, paramount uv shows it there but nowhere else like vudu, flixster, uv, sony, cinemanow, m2go... anybody else have this issue?
    Hi Dunham,

    Dreamworks updated the ALID for this movie, so we had to update it in our system. The ALID may have not been updated with the other retailers you link to your UV account, yet. I know it's not a great support experience, but VUDU has the correct one in place.

    Leave a comment:


  • AwfulWaffle
    replied
    Re: rise of the guardians missing from my account

    Mine is gone as well as Puss in Boots, Kung Fu Panda 2, and Madagascar 3. I really wish Customer Service would have told me this was a known issue before I paid to add the movies again via D2D

    Leave a comment:


  • Roxie_Muzic
    replied
    Re: rise of the guardians missing from my account

    Originally posted by dunham44 View Post
    I seen rise of the guardians on sale and it shows I don't own it, I searched my movies and couldn't find it, I redeemed it back in the middle of march, paramount uv shows it there but nowhere else like vudu, flixster, uv, sony, cinemanow, m2go... anybody else have this issue?
    Nope, mine is still resident in my titles and owned HDX. Have you tried a search function in your browser to see if you still own it in VUDU. There is a known issue with some devices that not all of the titles show up due to an incompatible audio encoding. Roku is short 19 of my titles, which do show up on my computer and other devices, all apparently due to the incompatible audio encoding.

    Edit - Puss & Boots still shows up as well, for some reason if this is a Dreamworks issue instead of the issue above, it has (knock on wood) not impacted me.

    Leave a comment:


  • YankeeGator6
    replied
    Re: rise of the guardians missing from my account

    I don't own that movie, but I have seen people on other sites saying that it and Dreamworks' Puss In Boots have disappeared from their accounts. I have Puss In Boots and it is currently missing, but it is still in my UV locker. I put in a support ticket the other day, but I haven't heard anything yet. I know support is really busy, so I'm not worrying about it. Anyways, apparently the issue is widespread and Vudu is probably aware of it.

    Leave a comment:


  • dunham44
    started a topic rise of the guardians missing from my account

    rise of the guardians missing from my account

    I seen rise of the guardians on sale and it shows I don't own it, I searched my movies and couldn't find it, I redeemed it back in the middle of march, paramount uv shows it there but nowhere else like vudu, flixster, uv, sony, cinemanow, m2go... anybody else have this issue?
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