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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
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3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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rise of the guardians missing from my account

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  • ZuliuZ
    replied
    Re: rise of the guardians missing from my account

    Madagascar 3 finally showed back into my account on VUDU as owned a few days ago.

    Leave a comment:

  • ZuliuZ
    replied
    Re: rise of the guardians missing from my account

    Still missing my Madagascar 3, I have the other two movies you mentioned, I believe I never lost them.

    We gotta make it a point to check in once a month.

    Leave a comment:

  • JckKnight_Starman
    replied
    Re: rise of the guardians missing from my account

    I still haven't got back Madagascar 3, Puss in boots, Rise of the Guardians....all missing. Please help..

    Leave a comment:

  • TelevisionMan
    replied
    Re: rise of the guardians missing from my account

    Quick update: Like many here, I had the same issue with "How to Train Your Dragon" & "Rise of the Guardians" being added (and then removed) ad nauseum from my account multiple times the last month, after being missing entirely for the prior 2 months.

    I'm pleased to announce that both now seem to be back in my account (hopefully) for good. "How to Train Your Dragon" stabilized first, and hasn't disappeared from my account in awhile. "Rise of the Guardians" stabilized just in the last week, but seems to be staying put finally.

    Great job by the VUDU team for staying on top of this issue and working so hard to resolve it! You guys are the best! THANKS!

    Leave a comment:

  • Natman
    replied
    Re: rise of the guardians missing from my account

    Originally posted by dunham44 View Post
    I seen rise of the guardians on sale and it shows I don't own it, I searched my movies and couldn't find it, I redeemed it back in the middle of march, paramount uv shows it there but nowhere else like vudu, flixster, uv, sony, cinemanow, m2go... anybody else have this issue?
    My lord that is a lot of films.

    And I thought I was splurging at 254 films and having spend like $500 in the last month.

    Well I suppose I don't feel as bad now...

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: rise of the guardians missing from my account

    We're aware of this issue and are working to correct it. We'll keep everyone posted.

    Leave a comment:

  • Catfish
    replied
    Re: rise of the guardians missing from my account

    Since 1/21/2015 it shows up 11 times in my Balance & History list. I am not being charged anything, it just keeps disappearing and reappearing. When it reappears it shows up as my most recently purchased movie.

    Leave a comment:

  • Oh Yeah
    replied
    Re: rise of the guardians missing from my account

    Funny the other day I saw rise of the guardians as my last recently purchased movie, and I thought I didn't purchase this recently (probably when it came I had it) but I thought it was funny it was there, then I searched for it today and it was no longer there... Guess I'm not the only one and I'll just follow this thread

    Leave a comment:

  • ZuliuZ
    replied
    Re: rise of the guardians missing from my account

    Update:


    Still missing Madagascar 3.

    Leave a comment:

  • AwfulWaffle
    replied
    Re: rise of the guardians missing from my account

    Mine just reappeared finally.

    Edit: And disappeared again...

    Leave a comment:

  • cnrayne
    replied
    Re: rise of the guardians missing from my account

    Our family is also missing this title. I wish we would know about things like this somehow before the movies just disappeared. Is there still no time frame on when the title will be back? (we are also missing Breaking Dawn part 1, anyone else?)

    Leave a comment:

  • JC3216
    replied
    Re: rise of the guardians missing from my account

    Any updates on these titles?

    Leave a comment:

  • TelevisionMan
    replied
    Re: rise of the guardians missing from my account

    Quick update on my issues with "Rise of the Guardians" & "How to Train Your Dragon" not appearing in my VUDU collection... Sounds like the issue is due to Paramount selling the Dreamworks titles to FOX, and some problems with that transition. In other words, the problem is definitely not on VUDU's end, but they deserve some kudos on doing a great job keeping me informed. Thanks gang! Hopefully this is resolved soon though. I gather many people's collections have been affected.

    Leave a comment:

  • TelevisionMan
    replied
    Re: rise of the guardians missing from my account

    Originally posted by David260 View Post
    I purchased the wolverine extended edition through targetticket. A couple of months later I went to watch it and couldn't find it. I contacted them and I was told never purchased it and was given an 8 step, that's right 8 steps on how to purchase a movie from a website, process to own the title. After I wrote them with my receipt id and how I would appreciate them to do a little research on a customers problem before writing condescending emails to them, they told me they no longer carry it and I should have downloaded it.
    Somewhat related (and I realize we're talking about different things here, so I'm not directly comparing), I had purchased the Target exclusive Wolverine 3D blu with the exclusive "The Legendary Wolverine" bonus feature (viewable only via Target Ticket). The UV copy of the movie's regular edition is still in my account, but they did remove the exclusive featurette. At least I got to watch it once before they pulled it. To be fair, I pulled out my blu-ray case and there was some fine print saying "digital download may expire by 5/15/14" that I totally missed.

    Leave a comment:

  • bmcdonald76
    replied
    Re: rise of the guardians missing from my account

    Originally posted by David260 View Post
    I purchased the wolverine extended edition through targetticket. A couple of months later I went to watch it and couldn't find it. I contacted them and I was told never purchased it and was given an 8 step, that's right 8 steps on how to purchase a movie from a website, process to own the title. After I wrote them with my receipt id and how I would appreciate them to do a little research on a customers problem before writing condescending emails to them, they told me they no longer carry it and I should have downloaded it.
    Wow. Sorry to hear that happened to you. Definitely makes me think I should re-read the "Terms and Conditions".

    Can they legally do this?

    Leave a comment:

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