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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Feedback about New Vudu Interface

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  • Emissary35
    replied
    Re: Feedback about New Vudu Interface

    So how long are we going to have to keep waiting for a disable option for this god awful auto play for tv shows? I'm so sick of seeing that 10 second countdown over my credits. And if that wasn't bad enough having to see that at the end of each show, I also noticed that when going to TV episodes and playing the "trailer" it also pops up this stupid annoying auto play clock. Why the hell is it doing this for trailers? So basically you have a 20 or 30 second preview and half of it is covered by a countdown clock.

    Do the people that work for Vudu who design these updates even test this stuff out before it is released? I want this stupid clock gone forever! Whoever thought this was a good idea to introduce wasn't very intelligent, and the person that made the decision to approve it was even more uninteligent! Good way to add a major annoyance to an otherwise really great service. Vudu is getting ruined because of this bad feature. Give us the shut off option on this as soon as possible please!

    Furthermore, if I did want to use the auto play, I still WOULD NOT want to see the countdown clock, I'd just want it to smoothly play the next episode without anything popping over the credits. Maybe Vudu should just add a small configure options menu just for auto play to resolve this once and for all. I have no problem witnh auto play being here as long as those of us that don't want it can turn it off.

    Leave a comment:

  • Robin
    replied
    Re: Feedback about New Vudu Interface

    You can still find trailers under "new trailers" in the collections tab, not ideal, but at least it is still there

    Leave a comment:

  • weallen
    replied
    Re: Feedback about New Vudu Interface

    I enjoy using the New Trailers feature in VUDU to see what new movies are being released in the near future. While the New tab (with the New Trailers feature) is still available on the website, for some reason it appears that the new interface that is available through my Sony BluRay player has dropped the New Trailers feature.

    A call to VUDU support confirms that New Trailers did not get ported over to the new interface. My experience is that companies usually go to the time and expense of redesigning interfaces to bring additional functionality, not less.

    Leave a comment:

  • qazzaq
    replied
    Re: Feedback about New Vudu Interface

    Originally posted by Blurayfan View Post
    The blue time bar is what is used to show whether and episode was played or not in the new UI. If you complete the episode the available options change from Resume to Watch Again.
    My bad, I was tired when I posted. Regarding watched episodes, please replace 'reset the checkmarks' with 'reset the blue bar' in my comments

    Leave a comment:

  • jeffpn
    replied
    Re: Feedback about New Vudu Interface

    If Amazon and Netflix jumped off a bridge, should Vudu? I've never understood that rationale for insisting on a feature.

    Leave a comment:

  • Emissary35
    replied
    Re: Feedback about New Vudu Interface

    Regardless of whether it is a checkmark, or a blue indication bar the point is once a show is marked as fully or partially watched there needs to be a way to clear or reset it so that is is once again marked as completely unwatched as if never clicked on. Then the button would say "watch" not "watch again" because it was never marked as watched. This is a feature that you get on other streaming sites like Amazon and Netflix, they will allow you to clear your viewing history which in turn resets all TV episodes that were watched as new. Vudu needs to do the same and it needs to get done soon.

    Leave a comment:

  • Ocelisk
    replied
    Re: Feedback about New Vudu Interface

    I'm having a bit of trouble with my vudu on PS3. I go to horror movies and it only shows a selection of 76 movies. It's about the same amount with all other genres. I've cleared all the settings so it should be showing all movies from every year, MPAA rating and any studio. Help??

    Leave a comment:

  • Blurayfan
    replied
    Re: Feedback about New Vudu Interface

    Originally posted by qazzaq View Post
    Most of my (admittedly minor)Still no way to reset a tv series to remove the checkmarks. Permanent checkmarks would be fine for a 1 time watch via rental, but when you own a tv season there should be a way to reset it for future viewings.
    On the new UI checkmarks on TV Series or episodes are not to indicate they were watched but rather you OWN the Season or Episode in question. Previous UI the checkmarks did indicate episode was watched.

    The blue time bar is what is used to show whether and episode was played or not in the new UI. If you complete the episode the available options change from Resume to Watch Again.

    Leave a comment:

  • Woodoo4Vudu
    replied
    Re: Feedback about New Vudu Interface

    So far so good on the Roku stick. Had a bit of lag on the Sony BD player so have moved to the Roku stick as my primary Vudu device. I really like the new interface. Also digging the resume play section as well, feels cosy now.

    PS: Some TV episodes played out of order that were redeemed via flixster.

    Leave a comment:

  • qazzaq
    replied
    Re: Feedback about New Vudu Interface

    Also well said! I agree with everything above.

    - A play from beginning button in addition to the resume play button would work well.

    - I did not even mention the new tv season layout as i didn't really know where to begin, but you captured my basic thoughts regarding the layout of seasons.

    Hopefully some or all of the suggestions mentioned in thread can be implemented, sooner rather than later

    Leave a comment:

  • Emissary35
    replied
    Re: Feedback about New Vudu Interface

    Originally posted by qazzaq View Post
    Most of my (admittedly minor) gripes have been mentioned....

    - Autoplay for tv shows would be fine... if it could be turned off. Forced autoplay I do not like. Sometimes I like to let the credits play and I can't figure out how to do that. Make it optional please!

    - Clearing watchlist would be nice, but what I dislike more is that watchlist is now the default when you go to my vudu. I can understand the reasoning but it would be nice if the user had the option of which screen was default. My preference is to go into my movies or my tv series to pick what to watch.

    Not really related to the new interface:

    - It would be nice if there was someway to reset all movies to 'watch hdx.' Right now I either have to ff past the credits so it says watch again, or rewind to the beginning. I know I currently have lots of movies that will resume at random locations instead of the beginning (and oddly, none of them show up in the watchlist).

    - Still no way to reset a tv series to remove the checkmarks. Permanent checkmarks would be fine for a 1 time watch via rental, but when you own a tv season there should be a way to reset it for future viewings.

    - As has been mentioned for years, please remove the option to purchase a tv season when you already own all the episodes in a season. The Buy Season button is pretty much right there when you go to watch something. I set parental controls to block purchases, but it's an unnecessary workaround.

    I'm all for tweaking the look of the app, and can adjust to the changes (I preferred the old look however), but it would be great to see some of the issues I mentioned above addressed.

    Thank you!
    Couldn't have said it better myself, I agree 110% with all of your comments!

    Those checkmarks do need to have an option to remove, we need a way to mark everything in a season as "unwatched" as if it was just purchased so we can view again all from the start. That is a very simple feature that NEEDS to be added. Don't see how anyone could argue against it.

    Once a show is purchased there should no longer be any options to buy it, I agree with you there too, this makes no sense, it's not like it's physical media and you can order a second copy!

    Play from beginning button needs to be added so people don't have to resume and then rewind or fast forward to get to the beginning or end for the "watch hdx" button to appear again. I really can't believe this is still an issue after a new interface update...

    I also prefer the look of the older app, don't like the overwhelming blue tone to the new one and the now up and down row of tv shows, I preffered left to right. And it should start with first season going to last not last to first.

    I don't like watchlist being default either, "My movies" or "My TV" shows should be first. "My Vudu" should actually come up first, not a page of stuff you don't own.

    And of course clear watchlist is essential. Right now with the forced auto play you can't see your credits finish out without the last ten seconds being covered, sometimes it will cut off the end of the video so it won't even finish completely. And if you do let it finish it starts the next episode and puts it in the watchlist even though you haven't watched it.

    Vudu still clearly has much work to do, I hope further updates addressing all of these issues will start to roll out with the beginning of the new year. Because if none of these things get addressed and it's six months down the line or more then we know there are going to be a lot of unhappy customers.

    Leave a comment:

  • qazzaq
    replied
    Re: Feedback about New Vudu Interface

    Most of my (admittedly minor) gripes have been mentioned....

    - Autoplay for tv shows would be fine... if it could be turned off. Forced autoplay I do not like. Sometimes I like to let the credits play and I can't figure out how to do that. Make it optional please!

    - Clearing watchlist would be nice, but what I dislike more is that watchlist is now the default when you go to my vudu. I can understand the reasoning but it would be nice if the user had the option of which screen was default. My preference is to go into my movies or my tv series to pick what to watch.

    Not really related to the new interface:

    - It would be nice if there was someway to reset all movies to 'watch hdx.' Right now I either have to ff past the credits so it says watch again, or rewind to the beginning. I know I currently have lots of movies that will resume at random locations instead of the beginning (and oddly, none of them show up in the watchlist).

    - Still no way to reset a tv series to remove the checkmarks. Permanent checkmarks would be fine for a 1 time watch via rental, but when you own a tv season there should be a way to reset it for future viewings.

    - As has been mentioned for years, please remove the option to purchase a tv season when you already own all the episodes in a season. The Buy Season button is pretty much right there when you go to watch something. I set parental controls to block purchases, but it's an unnecessary workaround.

    I'm all for tweaking the look of the app, and can adjust to the changes (I preferred the old look however), but it would be great to see some of the issues I mentioned above addressed.

    Thank you!

    Leave a comment:

  • Emissary35
    replied
    Re: Feedback about New Vudu Interface

    Any updates about clearing watchlist and disabling the auto play yet? All it takes is a couple of settings to add either on the site or device apps, which in case you haven't noticed don't really have any settings except subtitles and parental controls. I think Vudu can do better than that.

    Leave a comment:

  • Otter0911
    replied
    Re: Feedback about New Vudu Interface

    One thing I really like is the use of background pics. But the only device that this works on is the WD TV SMP, Does not work on the WD Hub or any of my Blu-ray players.

    Leave a comment:

  • jeffpn
    replied
    Re: Feedback about New Vudu Interface

    Definitely worth repeating.
    Originally posted by Jake View Post
    But for what it's worth priorities and decisions were made based on customer feedback and testing - VUDU forum users are always passionate but not always representative...
    As passionate as as the forum users are, I would bet they are far outnumbered. I think it's nice to hear that forum suggestions are noted and sometimes implemented.

    Leave a comment:

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