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Unable to Cast (to Chromecast Ultra, Shield TV, Sony 4K TV) many UHD Movies

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  • telljcl
    replied
    Originally posted by TamM View Post

    Hello Telljcl

    Sorry for the inconvenience. We are still working through issues with the Mobile Apps and our new Cast implementation. We are trying to fix the bugs on the Cast side as to not require users to update their mobile apps. In the mean time you can Cast using your Chrome Browser and www.vudu.com.

    For the dark video can you tell me the title you are playing and I can take a look.

    Thanks
    Tam
    Regarding broken Shield TV Vudu app (dark video) - it is any title. UHD, HDX, SD - anything that the app outputs. See below, from another thread here...

    -------------------


    Vudu has a new App version, with a slightly different "look", on the latest Shield TV update FW.

    Playing movies from my Vudu account, they are significantly dimmer coming out of the Vudu app on the Shield TV than on my Roku Ultra Vudu app, or a Sony X800 Vudu app, or an internal Vudu app in a Sony TV.

    Doesn't matter what the HDMI settings are for the Shield TV, as Netflix video levels are totally normal on the Shield TV - they match other streaming devices.

    I have my ultraviolet / movies anywhere / vudu / google play / amazon accounts linked, so on the Shield TV I can play many of the same movies from the Vudu app, the Google Movies app or the Amazon app. Only the Vudu app produces the daker video. The other apps all output proper video levels.

    Can't revert to "old" Vudu version - if I do, and try to run it, it says it is out of date and must upgrade.

    Nuked / reset to defaults my Shield TV - same issue, obviously uninstalled / reinstalled Vudu app to no avail.

    EDIT: Since, I have purchased another Shield for another system - as expected, App still broken - same as other Shield TV unit...

    See images of same frame of movie "Predestination" (HDX) from Vudu app in Shield -vs- Roku Ultra. As stated, same image from Netflix has same video brightness level on both Shield and Roku Ultra. It appears to be the Vudu App.

    Screenshot - Normal video level from Google Play, Amazon, Roku Vudu app: https://www.dropbox.com/s/0lze0c84fg...small.jpg?dl=0

    Screenshot - Dark video from the Shield TV Vudu app: https://www.dropbox.com/s/qhu95xfmyd...small.jpg?dl=0




    EDIT:
    Interestingly, I can "Cast", from my Vudu android app, any Vudu movie to the Shield TV and the video levels are normal / not dark.

    But, as stated, playback of any movie using the Vudu app, is too dark.

    This has been BROKEN FOR A LONG TIME.

    Vudu always acts like they've never heard of it before and ask "What Movies?" etc...

    It isn't my setup. It isn't the Shield TV. It's the App. Google Play looks normal. Amazon looks normal. Same movie, 3 different streaming sources - only Vudu is dark.

    If you want a title to try, how about "murder on orient express" (the recent version).

    This is a known issue on AVSForum and other places - seems like everybody but Vudu is aware that it is broken.

    Pull an allnighter coding session and straighten it out - PLEASE.

    Thank You.


    Leave a comment:


  • TamM
    replied
    Originally posted by Big Glare View Post
    So still no fix to cast recently purchased titles to Chromecast Ultra?
    Hello Big Glare

    You can stream UHD to Chromecast Ultra using Chrome Browser and www.vudu.com

    Thanks,
    Tam

    Leave a comment:


  • Big Glare
    replied
    So still no fix to cast recently purchased titles to Chromecast Ultra?

    Leave a comment:


  • TamM
    replied
    Originally posted by sgperez90 View Post

    How does Vudu intend to fix the UHD casting problem without an update, when UHD is not even an option on iphones and ipads?
    Hello sgperez90,

    The iPhone and iPad will require a new app to enable UHD Casting of newer titles. There are other bugs we are trying to address on the Casting side. Sorry for the confusion

    Thanks
    Tam

    Leave a comment:


  • sgperez90
    replied
    Originally posted by TamM View Post

    Hello Telljcl

    Sorry for the inconvenience. We are still working through issues with the Mobile Apps and our new Cast implementation. We are trying to fix the bugs on the Cast side as to not require users to update their mobile apps. In the mean time you can Cast using your Chrome Browser and www.vudu.com.

    For the dark video can you tell me the title you are playing and I can take a look.

    Thanks
    Tam
    How does Vudu intend to fix the UHD casting problem without an update, when UHD is not even an option on iphones and ipads?

    Leave a comment:


  • TamM
    replied
    Originally posted by telljcl View Post
    Still can't Cast these UHD titles to Shield TV.

    About a month ago it worked (for about 1/2 a day) and I posted here "Great - It's Working!" and the thread was deleted, and I've heard nothing since.

    So between this not working and the Vudu app on the Shield TV being broken with dark video, I haven't spent a dime on Vudu in quite a while.

    I have, however, because of this, bought an Apple TV so I can check out iTunes (never bought anything from apple before), and have watched a few movies that way.

    Seems as if Vudu isn't an option for our household.

    No fixes, no answers... Been a customer for a long time.
    Hello Telljcl

    Sorry for the inconvenience. We are still working through issues with the Mobile Apps and our new Cast implementation. We are trying to fix the bugs on the Cast side as to not require users to update their mobile apps. In the mean time you can Cast using your Chrome Browser and www.vudu.com.

    For the dark video can you tell me the title you are playing and I can take a look.

    Thanks
    Tam

    Leave a comment:


  • TamM
    replied
    Originally posted by leo25 View Post

    there are a few movies still not triggering ex DV FF8 extended directors cut, transformers the last knight etc
    Hello Leo25,
    Both FF8 and Transformers the last knight is only available in DV4. Since the last update from Vizio no longer supports DV4 we are awaiting delivery of the DV5 encode. Once we get this both title will play in Dolby Vision.

    Thanks,
    Tam

    Leave a comment:


  • telljcl
    replied
    Still can't Cast these UHD titles to Shield TV.

    About a month ago it worked (for about 1/2 a day) and I posted here "Great - It's Working!" and the thread was deleted, and I've heard nothing since.

    So between this not working and the Vudu app on the Shield TV being broken with dark video, I haven't spent a dime on Vudu in quite a while.

    I have, however, because of this, bought an Apple TV so I can check out iTunes (never bought anything from apple before), and have watched a few movies that way.

    Seems as if Vudu isn't an option for our household.

    No fixes, no answers... Been a customer for a long time.

    Leave a comment:


  • leo25
    replied
    Originally posted by Jake View Post

    Update went out around noon PDT. Try again?
    there are a few movies still not triggering ex DV FF8 extended directors cut, transformers the last knight etc

    Leave a comment:


  • Jake
    replied
    Originally posted by leo25 View Post

    just tried to play movies on my Vizio P and some still play in SDR and the others revert to HDR10
    Update went out around noon PDT. Try again?

    Leave a comment:


  • leo25
    replied
    Originally posted by TamM View Post

    Hello CrucialQ,

    DV5 on VizioCast TVs is scheduled for Tuesday 04/03/18 enablement. You should be able to play DV5 with the Vudu App on the VizioCast TV.

    Thanks
    Tam
    just tried to play movies on my Vizio P and some still play in SDR and the others revert to HDR10

    Leave a comment:


  • lujan
    replied
    Originally posted by lujan View Post

    It's working now and I'm getting Atmos on the "Only the Brave" title. The only difference was I connected directly to Denon X6400H rather than on the Vizio.
    I watched all of "Only the Brave" last night casting from Windows 10 to my Chromecast Ultra getting DV & Atmos with no buffering or no other issues. It was great to finally be able to do this after many months.

    97 UHD
    861 HDX
    3 SD

    Leave a comment:


  • sgperez90
    replied
    Originally posted by TamM View Post

    Hello Sgperez90
    I am still not able to reproduce the disconnect that you are observing. To clarify you see the casting stop entirely (back to the Chromecast Slide SHow)? Do you see the same issue with HDX quality or SD quality?
    Thanks,
    Tam
    I am casting to the built in chromecast on my Sony xbr55x900e tv and the stream stops on an error message which says "PLAYBACK ERROR Sorry, the video player has stopped working. Please try again." Anytime I press any button on my control this error pops up on UHD movies. With HDX, my tv is non responsive to my control and it takes several seconds for the TV to respond to volume up & down. I also keep getting logged out of my account on the chrome browser when casting.

    Leave a comment:


  • TamM
    replied
    Originally posted by crucialQ View Post

    Did this go into action today? I did check one title Thor Ragnarok and it played back in HDR10.
    Hello CrucialQ,

    DV5 on VizioCast TVs is scheduled for Tuesday 04/03/18 enablement. You should be able to play DV5 with the Vudu App on the VizioCast TV.

    Thanks
    Tam

    Leave a comment:


  • crucialQ
    replied
    Originally posted by Jake View Post

    On a related note, Vizio has almost completed rollout of their latest firmware that fixes Dolby Vision "Profile 5" support, so we will be enabling direct playback of DV P5 on those TVs on Monday.

    Unfortunately in that update they also disabled Dolby Vision Profile 4 support. We are replacing our DV4 streams with DV5, but it will be a while until they are all complete.
    Did this go into action today? I did check one title Thor Ragnarok and it played back in HDR10.

    Leave a comment:

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