Unable to Cast (to Chromecast Ultra, Shield TV, Sony 4K TV) many UHD Movies

[rdawg]

You can now cast UHD from a PC. We are still working on the mobile device casting issue, no ETA.

Thanks for the update FelipeF! Thumbs up on PC casting...looking forward to the mobile device casting update.

[TamM]

My Sony Tv with built in Chromecast streams movies in UHD, but it sends me an error message after 30 seconds. It says,

PLAYBACK ERROR
Sorry, the video player has stopped working. Please Try again.

Doesn't really look like it has been truly fixed.

Also, the cast does not display with *HDR. Is there a reason for that?

Hello spgerez90

Can you tell me the model of your Sony TV. Please also include the FW version of the TV and the CAST version of the TV.

Thanks
Tam

[sgperez90]

You can now cast UHD from a PC. We are still working on the mobile device casting issue, no ETA.

My Sony Tv with built in Chromecast streams movies in UHD, but it sends me an error message after 30 seconds. It says,

PLAYBACK ERROR
Sorry, the video player has stopped working. Please Try again.

Doesn't really look like it has been truly fixed.

Also, the cast does not display with *HDR. Is there a reason for that?

[FelipeF]

You can now cast UHD from a PC. We are still working on the mobile device casting issue, no ETA.

[SinGA]

Good points by diamond204.... Which is why i am still buying physical copies, enjoying them very much, and eventually, they'll get this whole streaming mess sorted out!

[diamond204]

And since There is now a 5th retailer in Movies Anywhere, I will give that a shot. UHD at Vudu and Apple has been a nightmare.

Movies Anywhere is not a retailer (they don't sell, only refer you to other retailers), and they don't fully support 4k yet. They just pass along 4k licenses to the connected retailers for now. 4k Playback is coming soon through them but their app is not widely available on many devices (enter the Chromecast once again).

There are only two retailers that are really behind 4k in a major way right now - Vudu and Apple. Fandangonow is a distant third and pretty new to the game. And Vudu and Apple are working aggressively to add new features (such as HDR and device support).

4k is still in its infancy and there are still several bugs to be worked out. Remember 'Profiles' in Bluray? And those slips that came in every bluray warning you to upgrade your firmware and/or the disc may not play. They don't matter anymore but back in the day 10 years ago, there were plenty of bugs and issues with Bluray.

The point I am saying is you can complain all you want , but I can assure you if the fix was a simple one it would have been released already. Jake could probably sneeze on a normal pesky bug and it would be squashed in an instant.

There are growing pains to every new format, and this is one of them unfortunately. Vudu didn't sell you the Chromecast so they cannot refund you for that. If you paid for a UHD movie recently they can probably refund you for that though if you call in and explain the situation.

[SolomonJ]

The reason why there has been no Vudu response to you blavenn is that you have scared them all out of the building. Good job. Now we will never hear back from them ever again on these forums.

He is technically right though. Chromecast Ultra is on their published supported list of devices. If it hasn?t worked for 3 months, they are not giving the service we paid for. To refuse refunds for services not received must be illegal. Bait and switch. False advertising. I?m just likely giving up on the hopes of Dolby Vision and Atmos simultaneously. And since There is now a 5th retailer in Movies Anywhere, I will give that a shot. UHD at Vudu and Apple has been a nightmare.

[diamond204]

Is there any update on this?

Warning to Vudu, be on the lookout for any summons.

The reason why there has been no Vudu response to you blavenn is that you have scared them all out of the building. Good job. Now we will never hear back from them ever again on these forums.

[blavenn]

Is there any update on this?

Its likely that this is highly illegal, Vudu charging for a service which doesn't work even when using their 'supported' casting method and then to top it all off they deny refunds for. Warning to Vudu, be on the lookout for any summons.

[SolomonJ]

My opinion is that they don't want to communicate with their customers, and keep the situation internally contained. I suspect this means the issues are not solvable with their current staffing situation.

Vudu is (or was, anyway) a well funded company - I don't know who's running it, but my opinion is that he / she should be running (or maybe not running...) something else.

I hate apple and their practices, but if it tells you anything, I just bought an apple TV 4K (and not to watch Vudu on it - that's another app disaster story...) with the realization Vudu wasn't going to fix the app on the Shield (they are unable to figure out it is broken - or don't want to admit it, one of the two), likely would not or could not fix the Casting issue, thereby driving me - a customer for a very long time - to another source for my streaming movie needs. I'm still happy to use Vudu if they ever get it together (and I still have an open mind when and if that happens), but for now I'm going elsewhere...

Yea, just watch closely. I had Apple selling me 4K movies but recording it on the receipt as HD, and then telling Movies Anywhere I only purchased HD. I don't know if that is resolved yet. It's kind of weird with Apple's "free UHD upgrade" policy.

[lujan]

My opinion is that they don't want to communicate with their customers, and keep the situation internally contained. I suspect this means the issues are not solvable with their current staffing situation.

Vudu is (or was, anyway) a well funded company - I don't know who's running it, but my opinion is that he / she should be running (or maybe not running...) something else.

I hate apple and their practices, but if it tells you anything, I just bought an apple TV 4K (and not to watch Vudu on it - that's another app disaster story...) with the realization Vudu wasn't going to fix the app on the Shield (they are unable to figure out it is broken - or don't want to admit it, one of the two), likely would not or could not fix the Casting issue, thereby driving me - a customer for a very long time - to another source for my streaming movie needs. I'm still happy to use Vudu if they ever get it together (and I still have an open mind when and if that happens), but for now I'm going elsewhere...

Me too, I bought two Apple TV 4K boxes because of the many issues Vudu has been having recently with no fix.

95 UHD
861 HDX
3 SD

[telljcl]

My opinion is that they don't want to communicate with their customers, and keep the situation internally contained. I suspect this means the issues are not solvable with their current staffing situation.

Vudu is (or was, anyway) a well funded company - I don't know who's running it, but my opinion is that he / she should be running (or maybe not running...) something else.

I hate apple and their practices, but if it tells you anything, I just bought an apple TV 4K (and not to watch Vudu on it - that's another app disaster story...) with the realization Vudu wasn't going to fix the app on the Shield (they are unable to figure out it is broken - or don't want to admit it, one of the two), likely would not or could not fix the Casting issue, thereby driving me - a customer for a very long time - to another source for my streaming movie needs. I'm still happy to use Vudu if they ever get it together (and I still have an open mind when and if that happens), but for now I'm going elsewhere...

[lujan]

Vudu released an update yesterday. It did not fix this issue. I've been asking for 2 months for refunds on 8 UHD titles that only play HDX on Chromecast Ultra. Tonight, a supervisor put me on hold for an extended time at my request and came back with a clear response. Accounting said "No, they will not refund the titles because they believe they will be fixed in another update due next week". Per posts online, this has been occurring at least since December 2017. I have no faith in their promises and I'm appalled at their lack of customer support and unethical practices (i.e., you can't contest a charge with your credit card company because Vudu will automatically SHUT DOWN your entire account and movie library).

I'm back to physical discs from now on. They play beautifully and I've never had my Oppo BD players show the incorrect resolution, color gamut, or audio format. And if something ever DOES fail to play, I won't have an unethical company like Vudu holding my entire library of physical discs hostage if I need to return one for some reason.

You're right as this has taken entirely too long to fix and I blame both Vudu and Google for this issue. It never should have happened and when it did start back in December, it should have been fixed way before this.

95 UHD
861 HDX
3 SD

[SolomonJ]

Vudu released an update yesterday. It did not fix this issue. I've been asking for 2 months for refunds on 8 UHD titles that only play HDX on Chromecast Ultra. Tonight, a supervisor put me on hold for an extended time at my request and came back with a clear response. Accounting said "No, they will not refund the titles because they believe they will be fixed in another update due next week". Per posts online, this has been occurring at least since December 2017. I have no faith in their promises and I'm appalled at their lack of customer support and unethical practices (i.e., you can't contest a charge with your credit card company because Vudu will automatically SHUT DOWN your entire account and movie library).

I'm back to physical discs from now on. They play beautifully and I've never had my Oppo BD players show the incorrect resolution, color gamut, or audio format. And if something ever DOES fail to play, I won't have an unethical company like Vudu holding my entire library of physical discs hostage if I need to return one for some reason.

[leo25]

We are hoping for next week, but you can't quote me on that

Any new updates?