Unable to Cast (to Chromecast Ultra, Shield TV, Sony 4K TV) many UHD Movies

[TamM]

Hello All

We have deployed a potential fix for every devices to handle the "another device has started streaming" problem. Please give it a try and let me know if you are still running into problems so we can investigate further.

Thanks,
Tam

[TamM]

Is that only for Google Chromecast devices? I just tried doing a UHD Chromecast to my Sony Android TV from my iPhone and it plays for a few seconds and then throws up an error. I can use the new Android TV app, but not using Chromecast.

Hello Morac

Which error do you see? Is it the "another device has started playback" message?

Thanks,
Tam

[SinGA]

UHD casting to the Chromecast Ultra is working for me now including Dolby Vision and Dolby Atmos. Thank you!

[Morac]

Hello All

Thank you for your patience. We have rolled out a fix yesterday for Chromecast UHD streaming. There is some fine tuning still to be done, but the Vudu Mobile app will now cast to Chromecast and Chromecast Ultra properly in all qualities.

Happy Streaming

Thanks
Tam

Is that only for Google Chromecast devices? I just tried doing a UHD Chromecast to my Sony Android TV from my iPhone and it plays for a few seconds and then throws up an error. I can use the new Android TV app, but not using Chromecast.

[TamM]

Sorry, I was referring to the inability to cast UHD movies from the App. I have a Vizio P Series with built in ChromeCast. Searching through the forums it seems like the issue was Dolby Vision coding moving from D4 to D5? & VUDU is updating the Dolby Vision coding of their newer DV UHD movies? Or at least something in that ballpark? Is there an estimated fix date? I Still can't watch Last Jedi & I want to purchase Thor & Black Panther, but if they are not going to work either ..

Hello All

Thank you for your patience. We have rolled out a fix yesterday for Chromecast UHD streaming. There is some fine tuning still to be done, but the Vudu Mobile app will now cast to Chromecast and Chromecast Ultra properly in all qualities.

Happy Streaming

Thanks
Tam

[missiongroove]

Is there any update on this?

Its likely that this is highly illegal, Vudu charging for a service which doesn't work even when using their 'supported' casting method and then to top it all off they deny refunds for. Warning to Vudu, be on the lookout for any summons.

I agree, Textbook case of bait and switch.

[JeffreyVUDU]

Jake Could you please let us know once it has been release?

4.1.37 should be available in a few hours.
With this update, you may see a second, newly-created device in your Devices record (with the brand of your device). Keep that one and you can remove the initial one.

[sgperez90]

Are you referring to the darker video on Shield? We did identify the issue and a fix should be going out within the next week.

[Edit: I heard this will actually be going out in the next day...]

Jake Could you please let us know once it has been release?

[msturge77]

Sorry, I was referring to the inability to cast UHD movies from the App. I have a Vizio P Series with built in ChromeCast. Searching through the forums it seems like the issue was Dolby Vision coding moving from D4 to D5? & VUDU is updating the Dolby Vision coding of their newer DV UHD movies? Or at least something in that ballpark? Is there an estimated fix date? I Still can't watch Last Jedi & I want to purchase Thor & Black Panther, but if they are not going to work either ..

[Jake]

Any updates on this issue? It's been months and VUDU doesn't seem any closer to a fix. Can we at least get a response from VUDU?

Are you referring to the darker video on Shield? We did identify the issue and a fix should be going out within the next week.

[Edit: I heard this will actually be going out in the next day...]

[msturge77]

Any updates on this issue? It's been months and VUDU doesn't seem any closer to a fix. Can we at least get a response from VUDU?

[telljcl]

Note for the Shield dark video issue - Vudu and Nvidia have tried to reproduce when connected to a half dozen different TV models and have not yet - somehow it seems to be specific to the set up of a few users (Shield/TV/receiver/etc hardware and/or device settings) in a combination that we have not discovered yet, which is why many questions are being asked to help narrow it down - and yes, sometimes the same ones by different people/groups investigating, apologies for any redundancy - but, it is still actively being investigated.

Good to know it is being investigated, but I've tried it on 3 displays - Samsung K8000, Sony 930D, JVC RS500 projector - all very different animals, and now with 2 different Shield TV units. Issue remains.

Are you sure you are detecting that it is dark? Maybe it appears "fine", but isn't.

It isn't black, there is a picture - but it is too dark - you could watch the movie, and many wouldn't notice. But it is very definitely wrong, and out of spec. So to me and anybody who expects proper video delivery, it is just broken. Unusable.

I suggest using a capable camera (and operator) using manual exposure settings if there is trouble discerning the issue. Or a histogram would be even better, if you can.

By the way - it was mentioned up a few posts that Vudu was trying to "keep everyone from having to download an update to the mobile app (I think if you fix the issue, people won't mind...)" for UHD Casting to work, and in the meantime use Chrome browser. For the record, that doesn't work either - it won't play UHD streams on Shield. You don't get the error message you get with the mobile app, but it just drops back to HDX, without telling you. You can already stream HDX with the mobile app - so nothing new, nothing fixed, and problem remains. Chrome or mobile app - doesn't matter. Neither will cast those UHD titles to a Shield TV (last time I checked, not to Sony Android TV chrome cast receiver either...).

It's hard to sell a product to somebody when they can't use it. That's the issue for Vudu right now. It's like the cable company trying to sell you cable TV but the cable tv box is broken.

How long should the cable TV subscriber wait for the box to be fixed before moving on to satellite TV, and should the cable TV provider be surprised if that happens. Something to think about.

Some detailed and accurate feedback on the status of these issues would go a long way with some of us, because sporadic and vague information encourages your customers that face these issues to move on to other solutions that work. I think you'd agree that once that happens it will be very difficult to get those customers back.

Thanks for reading.


EDIT: I notice you say Nvidia says they can't reproduce. They told me they could, but it wasn't their issue - was an app issue - and to reach out to Vudu.

[lujan]

Note for the Shield dark video issue - Vudu and Nvidia have tried to reproduce when connected to a half dozen different TV models and have not yet - somehow it seems to be specific to the set up of a few users (Shield/TV/receiver/etc hardware and/or device settings) in a combination that we have not discovered yet, which is why many questions are being asked to help narrow it down - and yes, sometimes the same ones by different people/groups investigating, apologies for any redundancy - but, it is still actively being investigated.

I have a Shield along with other devices such as Roku that I can test if someone would like.

97 UHD
861 HDX
3 SD

[Jake]

Note for the Shield dark video issue - Vudu and Nvidia have tried to reproduce when connected to a half dozen different TV models and have not yet - somehow it seems to be specific to the set up of a few users (Shield/TV/receiver/etc hardware and/or device settings) in a combination that we have not discovered yet, which is why many questions are being asked to help narrow it down - and yes, sometimes the same ones by different people/groups investigating, apologies for any redundancy - but, it is still actively being investigated.

UPDATE: sorry, spoke too soon. It has now been reproduced and will be trying to find root cause.

[goohoobler]

Hello Big Glare

You can stream UHD to Chromecast Ultra using Chrome Browser and www.vudu.com

Thanks,
Tam

Hello Tam

This is not working for me on Chromecast Ultra from Chrome on Windows 10 (trying movie Blade Runner 2049 which I have been trying unsuccessfully to watch for MONTHS since I bought it). I can cast to the CC Ultra in HDX and can click on the UHD button, but it will not play the UHD stream. It can switch to SD and back again to HDX, but can not switch to UHD.
Thanks.