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Unable to Cast (to Chromecast Ultra, Shield TV, Sony 4K TV) many UHD Movies

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  • TamM
    replied
    Originally posted by sgperez90 View Post

    I am still having trouble casting from my macbook pro. Casting from the website, still doesn't work. Is there any update on this issue?

    FelipeF TamM JohnA Jake
    Hello Sgperez90
    I am still not able to reproduce the disconnect that you are observing. To clarify you see the casting stop entirely (back to the Chromecast Slide SHow)? Do you see the same issue with HDX quality or SD quality?
    Thanks,
    Tam

    Leave a comment:


  • TamM
    replied
    Originally posted by johnboy View Post

    Chrome Browser Version 65.0.3325.181 (Official Build) (64-bit)

    Justice League,Spiderman homecoming,Despicable Me 3 all worked with 4k SDR (no HDR) I tried Batman Begins UHd but things got hung up,..Could be my doing trying so many things.....But yesterday and this morning spiderman Hc,would get the error message but not now.

    Please try to get the Dolby vision to flag on your 55 XBRA1E. Tam...Thanks
    Hello Johnboy,

    Casting to the SOny TV I can not get any HDR output. I have changed the settings in the settings menu and can not get HDR. When I connect a Chromecast to it I can get HDR when changing the the HDMI input to support HDR. I think this maybe a Sony/Google bug detecting the capabilities of the TV. I will forward the bug to Sony to investigate and see what they suggest.

    Thanks,
    Tam

    Leave a comment:


  • sgperez90
    replied
    Originally posted by TamM View Post

    Hello Johnboy and sgperez90
    I casted from vudu.com via Chrome Browser Version 65.0.3325.181 (Official Build) and was able to stream UHD for over 5 minutes with no disconnects. I streamed Justice League, Thor Ragnarok and the Princess Bride. Can you tell me the title you are trying to CAST. Can you also check your Chrome Browser version.

    The Sony TV I tired was a Sony 55A1E and a Sony 800E.

    Thanks
    Tam
    I am still having trouble casting from my macbook pro. Casting from the website, still doesn't work. Is there any update on this issue?

    FelipeF TamM JohnA Jake

    Leave a comment:


  • Jake
    replied
    Originally posted by lujan View Post

    It's a Vizio "P" series display. I tried using the Chrome browser on my PC to cast to the CCU. Should I be using another browser or the Vudu app in Windows?
    On a related note, Vizio has almost completed rollout of their latest firmware that fixes Dolby Vision "Profile 5" support, so we will be enabling direct playback of DV P5 on those TVs on Monday.

    Unfortunately in that update they also disabled Dolby Vision Profile 4 support. We are replacing our DV4 streams with DV5, but it will be a while until they are all complete.

    Leave a comment:


  • sgperez90
    replied
    Originally posted by TamM View Post

    Hello Johnboy and sgperez90
    I casted from vudu.com via Chrome Browser Version 65.0.3325.181 (Official Build) and was able to stream UHD for over 5 minutes with no disconnects. I streamed Justice League, Thor Ragnarok and the Princess Bride. Can you tell me the title you are trying to CAST. Can you also check your Chrome Browser version.

    The Sony TV I tired was a Sony 55A1E and a Sony 800E.

    Thanks
    Tam
    I was casting Thor Ragnarok, Spiderman homecoming, Pacific Rim, Ender's Game, The Hunstman Winter's War, and San Andreas.

    UPDATE: I have updated my browser and it still crashes after about 30 seconds. When it goes over 30 sec. and i raise the volume, it crashes. Not sure if it is because i have the sound set through HDMI arc, but the volume #'s seems to crash the whole stream.

    Leave a comment:


  • johnboy
    replied
    Originally posted by TamM View Post

    Hello Johnboy and sgperez90
    I casted from vudu.com via Chrome Browser Version 65.0.3325.181 (Official Build) and was able to stream UHD for over 5 minutes with no disconnects. I streamed Justice League, Thor Ragnarok and the Princess Bride. Can you tell me the title you are trying to CAST. Can you also check your Chrome Browser version.

    The Sony TV I tired was a Sony 55A1E and a Sony 800E.

    Thanks
    Tam
    Chrome Browser Version 65.0.3325.181 (Official Build) (64-bit)

    Justice League,Spiderman homecoming,Despicable Me 3 all worked with 4k SDR (no HDR) I tried Batman Begins UHd but things got hung up,..Could be my doing trying so many things.....But yesterday and this morning spiderman Hc,would get the error message but not now.

    Please try to get the Dolby vision to flag on your 55 XBRA1E. Tam...Thanks

    Leave a comment:


  • lujan
    replied
    Originally posted by TamM View Post

    Hello lujan
    So you are doing ARC out of your Vizio P series to a receiver? If you use the Vudu App on the Vizio P series does it output the correct audio?
    Can you tell me your receiver model as well.

    I casted from the Chrome Browser to a Chromecast Ultra and was able to get all the expected audio formats when connected to a receiver. I will check the casting to a Vizio TV.

    Thanks,
    Tam
    It's working now and I'm getting Atmos on the "Only the Brave" title. The only difference was I connected directly to Denon X6400H rather than on the Vizio.


    96 UHD
    861 HDX
    3 SD

    Leave a comment:


  • TamM
    replied
    Originally posted by lujan View Post

    It's a Vizio "P" series display. I tried using the Chrome browser on my PC to cast to the CCU. Should I be using another browser or the Vudu app in Windows?

    96 UHD
    861 HDX
    3 SD
    Hello lujan
    So you are doing ARC out of your Vizio P series to a receiver? If you use the Vudu App on the Vizio P series does it output the correct audio?
    Can you tell me your receiver model as well.

    I casted from the Chrome Browser to a Chromecast Ultra and was able to get all the expected audio formats when connected to a receiver. I will check the casting to a Vizio TV.

    Thanks,
    Tam

    Leave a comment:


  • TamM
    replied
    Originally posted by TamM View Post

    Hello Johnboy and sgperez90

    Thanks for the info I will try to reproduce with the Sony TV I have in our lab.

    As for DV/HDR that is already enabled and supported for casting. I have noticed that Google has problems detecting the capability of TVs that are used to cast and TVs that Chromecasts are connected too. They don't detect the HDR capability of the TV properly so the wrong HDR or no HDR is streamed.

    I will look into seeing if there are some options that can be adjusted on the TV to force HDR casting on the Sony TVs.

    Thanks,
    Tam
    Hello Johnboy and sgperez90
    I casted from vudu.com via Chrome Browser Version 65.0.3325.181 (Official Build) and was able to stream UHD for over 5 minutes with no disconnects. I streamed Justice League, Thor Ragnarok and the Princess Bride. Can you tell me the title you are trying to CAST. Can you also check your Chrome Browser version.

    The Sony TV I tired was a Sony 55A1E and a Sony 800E.

    Thanks
    Tam

    Leave a comment:


  • lujan
    replied
    Originally posted by Jake View Post

    When you are casting I assume this is a CCU to a TV (not builtin Sony/Vizio cast?) What is you TV model? Or if you have a more complex setup (CCU -> receiver -> TV, CCU -> TV -> receiver ARC, etc) could you describe it?

    We reproduced this on a CCU with a 2016 LG TV, but with some other models it does play DD+ just fine. This would mean that for some reason the Chromecast thinks the TV does not support DD+ over HDMI, which it should...
    It's a Vizio "P" series display. I tried using the Chrome browser on my PC to cast to the CCU. Should I be using another browser or the Vudu app in Windows?

    96 UHD
    861 HDX
    3 SD

    Leave a comment:


  • Jake
    replied
    Originally posted by lujan View Post

    I just tried casting "Only the Brave" UHD from my PC and I got UHD DV but only stereo for audio.

    95 UHD
    861 HDX
    3 SD
    When you are casting I assume this is a CCU to a TV (not builtin Sony/Vizio cast?) What is you TV model? Or if you have a more complex setup (CCU -> receiver -> TV, CCU -> TV -> receiver ARC, etc) could you describe it?

    We reproduced this on a CCU with a 2016 LG TV, but with some other models it does play DD+ just fine. This would mean that for some reason the Chromecast thinks the TV does not support DD+ over HDMI, which it should...

    Leave a comment:


  • TamM
    replied
    Originally posted by johnboy View Post

    Thanks Tam....I get same issue with 65 XBR-65A1E Oled.... Chromcast version # 1.30.109591 and tv firmware pkg 6.2858.0082NAA....

    Could you guys enable DV/HDR to go along with the UHD casting? If not, will there be an upcoming app for the internal android tv that enables these features soon?
    Hello Johnboy and sgperez90

    Thanks for the info I will try to reproduce with the Sony TV I have in our lab.

    As for DV/HDR that is already enabled and supported for casting. I have noticed that Google has problems detecting the capability of TVs that are used to cast and TVs that Chromecasts are connected too. They don't detect the HDR capability of the TV properly so the wrong HDR or no HDR is streamed.

    I will look into seeing if there are some options that can be adjusted on the TV to force HDR casting on the Sony TVs.

    Thanks,
    Tam

    Leave a comment:


  • sgperez90
    replied
    Originally posted by TamM View Post

    Hello spgerez90

    Can you tell me the model of your Sony TV. Please also include the FW version of the TV and the CAST version of the TV.

    Thanks
    Tam
    It is a Sony XBR55X900E
    TV Software version PKG6.2858.00082NAA
    Cast Version 1.30.109591

    Leave a comment:


  • johnboy
    replied
    Originally posted by TamM View Post

    Hello spgerez90

    Can you tell me the model of your Sony TV. Please also include the FW version of the TV and the CAST version of the TV.

    Thanks
    Tam
    Thanks Tam....I get same issue with 65 XBR-65A1E Oled.... Chromcast version # 1.30.109591 and tv firmware pkg 6.2858.0082NAA....

    Could you guys enable DV/HDR to go along with the UHD casting? If not, will there be an upcoming app for the internal android tv that enables these features soon?

    Leave a comment:


  • lujan
    replied
    Originally posted by FelipeF View Post
    You can now cast UHD from a PC. We are still working on the mobile device casting issue, no ETA.
    I just tried casting "Only the Brave" UHD from my PC and I got UHD DV but only stereo for audio.

    95 UHD
    861 HDX
    3 SD

    Leave a comment:

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