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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

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Missing Movies

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    #181
    Re: Missing Movies

    I am missing some Flixster titles, and some from sub/family Vudu accounts. I just want them to reappear

    Comment

      #182
      Re: Missing Movies

      Originally posted by Jake View Post
      Actually - looks like the root cause was just discovered. There is a UV bug starting last week where movies in the UV locker may not be reported correctly if there are more than 1000 titles in the locker. They are working on a fix ASAP.

      Note NO titles are "lost", everything in the UV locker will show up again once it's fixed. Also, this doesn't affect titles that were acquired originally through VUDU, just those redeemed or added to UV through another partner.
      So would that include movies acquired in a linked account through vudu? My sub accounts are literally missingba thousand each. They weren't acquired strictly through other providers. Many of them were vudu acquired titles.

      Comment

        #183
        Re: Missing Movies

        Originally posted by Favre316 View Post
        So would that include movies acquired in a linked account through vudu? My sub accounts are literally missingba thousand each. They weren't acquired strictly through other providers. Many of them were vudu acquired titles.
        Account linking is done through UV, and effectively what happens is the sub account movies are "imported" into the main account. I don't know enough about the details of sub accounts, etc (not really my area) but I would imagine it's the same cause.

        Comment

          #184
          Re: Missing Movies

          Originally posted by Jake View Post
          Account linking is done through UV, and effectively what happens is the sub account movies are "imported" into the main account. I don't know enough about the details of sub accounts, etc (not really my area) but I would imagine it's the same cause.
          Jake, would you know by any chance when this will be fixed and when we will have our movies back???

          Thanks

          Comment

            #185
            Re: Missing Movies

            I compared the list of movies that I should have to the movies that are still in my library. Some people mentioned that they were only missing titles acquired via linked services. This doesn't seem to be the case for me. There is really no pattern with the missing titles. Some were redeemed on other sites, some were redeemed on Vudu, some were the sign up freebies from UVVU, some were purchased directly from Vudu and the majority were converted via Vudu at home D2D.

            UVVU says I have 2436 titles in my library, but I noticed that there are duplicates included in this number (ie. Bad Boys is showing twice. Once as acquired via the Sony site and once via Vudu.) So, this number should be closer to 2100+.
            My vudu library is only showing 1735.

            But, based on the mixture of the missing titles and how they were acquired, this definitely seems like a Vudu problem and not a UVVU problem.

            Comment

              #186
              Re: Missing Movies

              Originally posted by Jake View Post
              Account linking is done through UV, and effectively what happens is the sub account movies are "imported" into the main account. I don't know enough about the details of sub accounts, etc (not really my area) but I would imagine it's the same cause.
              Thanks for your response. Curious however that there are people who didn't get effected

              Comment

                #187
                Re: Missing Movies

                Originally posted by wvblueandgold View Post
                I compared the list of movies that I should have to the movies that are still in my library. Some people mentioned that they were only missing titles acquired via linked services. This doesn't seem to be the case for me. There is really no pattern with the missing titles. Some were redeemed on other sites, some were redeemed on Vudu, some were the sign up freebies from UVVU, some were purchased directly from Vudu and the majority were converted via Vudu at home D2D.

                UVVU says I have 2436 titles in my library, but I noticed that there are duplicates included in this number (ie. Bad Boys is showing twice. Once as acquired via the Sony site and once via Vudu.) So, this number should be closer to 2100+.
                My vudu library is only showing 1735.

                But, based on the mixture of the missing titles and how they were acquired, this definitely seems like a Vudu problem and not a UVVU problem.
                I believe the UVVU library number includes the number of TV episodes, so it is not easy to compare the 2 totals. My UVVU number is about 1000 more than my Vudu number, because for me it is counting episodes as individual titles.

                Comment

                  #188
                  Re: Missing Movies

                  Originally posted by Favre316 View Post
                  Thanks for your response. Curious however that there are people who didn't get effected
                  It may be surprising to the very dedicated users on this forum, but the VAST majority of VUDU users don't have > 1000 titles in a UV locker Also, there may have been additional circumstances required to trigger it.

                  As far as timeline: it's not a VUDU fix, and while we will be pushing on it frequently, it's up to UltraViolet to fix and deploy.

                  Comment

                    #189
                    Re: Missing Movies

                    Originally posted by Jake View Post
                    It may be surprising to the very dedicated users on this forum, but the VAST majority of VUDU users don't have > 1000 titles in a UV locker Also, there may have been additional circumstances required to trigger it.

                    As far as timeline: it's not a VUDU fix, and while we will be pushing on it frequently, it's up to UltraViolet to fix and deploy.
                    But what is weird is that this is pretty much only happening in Vudu. Not in MGO, Flixster, or CinemaNow. Sounds like a Vudu issue

                    Comment

                      #190
                      Re: Missing Movies

                      I was never comparing my vudu library to myuv library. I just my vudu library had over 2000 movies, then last Tuesday it went down to 1899.

                      Comment

                        #191
                        Re: Missing Movies

                        Regardless of >1000 or not.

                        Some are missing dozens or more, some a handful. But even people that have only 50 or 100 movies in their Vudu to be missing say 6 is still a big deal.

                        Comment

                          #192
                          Re: Missing Movies

                          I just think it is unfair that it has been 8 days and there is not much progress. It can't be a UV issue if the titles are appearing in other retailers. This has to be on Vudu's end

                          Comment

                            #193
                            Re: Missing Movies

                            Just wanted to take a moment and thank vudu support for giving us all some updates today.

                            Originally posted by MOVIEFAN99 View Post
                            I just think it is unfair that it has been 8 days and there is not much progress. It can't be a UV issue if the titles are appearing in other retailers. This has to be on Vudu's end
                            I tend to think it is a uvvu issue.

                            While my Flixster account retains everything and all movies that disappeared from vudu still show there and are playable, when linking to an empty Flixster account it does not appear that all movies are importing properly... although but it is hard to tell since it can take a long time for everything to show up there... movies that are missing from vudu are definitely importing there though.

                            Keep in mind that each retailer has their own unique software and way of parsing data from UV, so an issue stemming from the uvvu end may manifest itself differently at each retailer.

                            Comment

                              #194
                              Re: Missing Movies

                              Originally posted by Grey Ghost View Post
                              I believe the UVVU library number includes the number of TV episodes, so it is not easy to compare the 2 totals. My UVVU number is about 1000 more than my Vudu number, because for me it is counting episodes as individual titles.
                              I know the Vudu/UVVU comparison isn't accurate. It was just giving me a rough idea. However, I do know that a couple of weeks ago I had 2105 movies in my Vudu library. Today I have 1735.

                              Comment

                                #195
                                Re: Missing Movies

                                What's with the add a new movie then one randomly disappears though. Well maybe this will finally break my UV addiction because I haven't bought anything in a week. Sadly I got those Groupons so I'll eventually have something then just wait and see if UV gets it's crap together and stick to Netflix/Hulu until then. All these seems to happen on UV around the point CinemaNow and Flixster get bought by other providers.

                                Comment

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