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Missing Movies

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    Re: Missing Movies

    Hi folks,

    Today we tracked down a bug in the February 22 update of the UltraViolet Coordinator. It only affects users with Libraries over a certain size (500+ in the case of Vudu, 1000+ in the case of most other UV retailers) who have performed one or more merges. The bug causes some rights to not be reported to the retailer. Rest assured that all your movies and TV shows are still there, but Vudu (and others) may not see all of them. The omissions are random, so, as some of you have discovered, if you add a new right it causes a refresh at Vudu that may make some rights reappear and others disappear.

    We hope to have this fixed early next week, if not sooner. We're very sorry about the inconvenience.


    --
    Jim Taylor
    CTO, UltraViolet

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      Re: Missing Movies

      Thank you for the info.

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        Re: Missing Movies

        Here's an interesting one. I have 1,182 movies in account. My phone reflects this, My Sony Blu-ray player reflects this, my computer reflects this, but my Roku only show 1,180 movies. I have no idea which 2 are missing. I rebooted the Roku, signed out, and deleted and re-downloaded the vudu app. It didn't fix the issue. Is this part of the same issue? Why would the Roku display a lower quantity of movies?

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          Re: Missing Movies

          Originally posted by tkdkid717 View Post
          Here's an interesting one. I have 1,182 movies in account. My phone reflects this, My Sony Blu-ray player reflects this, my computer reflects this, but my Roku only show 1,180 movies. I have no idea which 2 are missing. I rebooted the Roku, signed out, and deleted and re-downloaded the vudu app. It didn't fix the issue. Is this part of the same issue? Why would the Roku display a lower quantity of movies?
          Your issue is Different, The Roku and VUDU have a conflict as to the audio on around 20 or so movies its a known issue here is the link to the previous post
          https://forum.vudu.com/showthread.ph...issing-on-Roku

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            Re: Missing Movies

            This may be corrected now. This morning the movies that were previously missing in my account have returned.

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              Re: Missing Movies

              Originally posted by warbington View Post
              This may be corrected now. This morning the movies that were previously missing in my account have returned.
              What did you do to get them back??? Mine that disappeared are still missing...

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                Re: Missing Movies

                Originally posted by MOVIEFAN99 View Post
                What did you do to get them back??? Mine that disappeared are still missing...
                They showed up after I completed a D2D transaction - maybe need to do something that causes a refresh from UV, perhaps an unlink/relink of your UV library would do it.

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                  Re: Missing Movies

                  Originally posted by warbington View Post
                  They showed up after I completed a D2D transaction - maybe need to do something that causes a refresh from UV, perhaps an unlink/relink of your UV library would do it.
                  I have added titles, and unlinked/relinked for them to port. The missing titles don't come back

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                    Re: Missing Movies

                    Originally posted by warbington View Post
                    They showed up after I completed a D2D transaction - maybe need to do something that causes a refresh from UV, perhaps an unlink/relink of your UV library would do it.
                    It seems to be random. All of it. This whole situation. There are people who lost nothing

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                      Re: Missing Movies

                      I got a message from the Vudu facebook saying that the issue had been resolved and I should have my movies back. I do not. I'm sure they are working on it, but it's definitely not resolved on my end.

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                        Re: Missing Movies

                        Originally posted by wvblueandgold View Post
                        I got a message from the Vudu facebook saying that the issue had been resolved and I should have my movies back. I do not. I'm sure they are working on it, but it's definitely not resolved on my end.
                        Mine aren't back either......

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                          Re: Missing Movies

                          Originally posted by MOVIEFAN99 View Post
                          Mine aren't back either......
                          Same here. Issue is far from resolved, but I do appreciate the gentleman from UVVU taking time to post here. I understand this is a difficult situation for Mods and Engineers alike, please understand it's a bit of a difficult situation for us who are missing flicks too. I'm hoping we see a resolution to this very soon, because I'd love to keep giving vudu my money. But until this is resolved, I've clamped down on any and all digital purchases.

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                            Re: Missing Movies

                            Is it really the time to put out a new UI during this time with troubles Vudu is having?

                            Comment


                              Re: Missing Movies

                              Originally posted by MaskedMan View Post
                              Is it really the time to put out a new UI during this time with troubles Vudu is having?
                              What new UI?

                              Comment


                                Re: Missing Movies

                                Originally posted by echopulse View Post
                                What new UI?
                                It's only on certain devices. I have it on my Roku 3.

                                1 UHD
                                719 HDX
                                1 HD
                                2 SD

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