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Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Missing Movies

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    #166
    Re: Missing Movies

    Originally posted by wvblueandgold View Post
    Maybe we should start questioning the compensation we will receive for missing purchases and they will speed up the process a little bit. I'm sure mass refunds aren't something they want to deal with.
    The issue stems from UV, not Vudu since our Vudu purchases are still on our accounts. Why would Vudu offer refunds on content acquired from other retailers through UV? I think we all need to calm down a bit. I was just told by a supervisor at support that this issue is top priority and they are in heavy talks with the folks at UV.

    Comment

      #167
      Re: Missing Movies

      Originally posted by Kappa123 View Post
      The issue stems from UV, not Vudu since our Vudu purchases are still on our accounts. Why would Vudu offer refunds on content acquired from other retailers through UV? I think we all need to calm down a bit. I was just told by a supervisor at support that this issue is top priority and they are in heavy talks with the folks at UV.
      I lost vudu purchases. I lost a complete d2d transaction done on my main account.

      Comment

        #168
        Re: Missing Movies

        Originally posted by Favre316 View Post
        I lost vudu purchases. I lost a complete d2d transaction done on my main account.
        If you have more than one Vudu account then the account that originally acquired the content will still have the content on that account. It might not be importing into your other Vudu accounts at the moment but the content is still there.

        Comment

          #169
          Re: Missing Movies

          Originally posted by FelipeF View Post
          If you have more than one Vudu account then the account that originally acquired the content will still have the content on that account. It might not be importing into your other Vudu accounts at the moment but the content is still there.

          I'm fairly certain I lost it from the account it was done on. I understand this is a major problem for you guys, but at least some official word that you guys are working on it would be nice.

          Comment

            #170
            Re: Missing Movies

            Originally posted by FelipeF View Post
            If you have more than one Vudu account then the account that originally acquired the content will still have the content on that account. It might not be importing into your other Vudu accounts at the moment but the content is still there.

            And a tentative timeframe would calm everyone down

            Comment

              #171
              Re: Missing Movies

              Originally posted by Favre316 View Post
              I'm fairly certain I lost it from the account it was done on. I understand this is a major problem for you guys, but at least some official word that you guys are working on it would be nice.
              I'm pretty sure I've stated several times that our engineers are working on this issue and that it's our main concern at the moment. This is still an ongoing investigation that involves working with the UV team as well.

              Comment

                #172
                Re: Missing Movies

                I got two UV enabled movies today, and Traffic & Star Trek: First Contact disappeared from my collection...so the issue is definitely not fixed yet.

                Comment

                  #173
                  Re: Missing Movies

                  Originally posted by FelipeF View Post
                  If you have more than one Vudu account then the account that originally acquired the content will still have the content on that account. It might not be importing into your other Vudu accounts at the moment but the content is still there.
                  We aren't trying to put pressure on you guys. We just want our movies back, and are upset this will be forgotten about, and this definitely wasn't an ALID issue, because whether something disappeared and what disappeared was all random. There are people who lost nothing, and there are people who lost over 1000 movies and TV shows as well

                  Comment

                    #174
                    Re: Missing Movies

                    I am missing at least 100 and counting. I've opened a ticket and was told to unlink with Ultraviolet and relink. I did that and watched my number of movies drop by about another 150. Has anyone figured out what's going on? I'm missing many of the same movies you all are.

                    Comment

                      #175
                      Re: Missing Movies

                      Originally posted by YankeeGator6 View Post
                      I got two UV enabled movies today, and Traffic & Star Trek: First Contact disappeared from my collection...so the issue is definitely not fixed yet.
                      This is my biggest concern. There are several movies that just came out today that I'd like to add to my UV account, but I'm afraid of losing additional titles on VUDU if I do. If they could at least stem the bleeding, I'd feel better about getting additional movies.

                      BTW, has anyone tried redeeming UV codes through other sites(Flixster for example) to see if that prevents more titles from being lost on VUDU?

                      Comment

                        #176
                        Re: Missing Movies

                        Originally posted by Adam_ME View Post
                        This is my biggest concern. There are several movies that just came out today that I'd like to add to my UV account, but I'm afraid of losing additional titles on VUDU if I do. If they could at least stem the bleeding, I'd feel better about getting additional movies.

                        BTW, has anyone tried redeeming UV codes through other sites(Flixster for example) to see if that prevents more titles from being lost on VUDU?
                        If I add a title thru another service, it will port then 2 will disappear. In that case, I unlink and relink, then those 2 will come back

                        Comment

                          #177
                          Re: Missing Movies

                          Originally posted by FelipeF View Post
                          I'm pretty sure I've stated several times that our engineers are working on this issue and that it's our main concern at the moment. This is still an ongoing investigation that involves working with the UV team as well.
                          Oh no, if you have to work with the UV team, it will take forever.

                          1 UHD
                          719 HDX
                          1 HD
                          2 SD

                          Comment

                            #178
                            Re: Missing Movies

                            Originally posted by lujan View Post
                            Oh no, if you have to work with the UV team, it will take forever.
                            Actually - looks like the root cause was just discovered. There is a UV bug starting last week where movies in the UV locker may not be reported correctly if there are more than 1000 titles in the locker. They are working on a fix ASAP.

                            Note NO titles are "lost", everything in the UV locker will show up again once it's fixed. Also, this doesn't affect titles that were acquired originally through VUDU, just those redeemed or added to UV through another partner.

                            Comment

                              #179
                              Re: Missing Movies

                              Originally posted by Jake View Post
                              Actually - looks like the root cause was just discovered. There is a UV bug starting last week where movies in the UV locker may not be reported correctly if there are more than 1000 titles in the locker. They are working on a fix ASAP.

                              Note NO titles are "lost", everything in the UV locker will show up again once it's fixed. Also, this doesn't affect titles that were acquired originally through VUDU, just those redeemed or added to UV through another partner.
                              Great to hear, thanks! Waiting patiently for my collection to be whole again.

                              Comment

                                #180
                                Re: Missing Movies

                                Originally posted by Jake View Post
                                Actually - looks like the root cause was just discovered. There is a UV bug starting last week where movies in the UV locker may not be reported correctly if there are more than 1000 titles in the locker. They are working on a fix ASAP.

                                Note NO titles are "lost", everything in the UV locker will show up again once it's fixed. Also, this doesn't affect titles that were acquired originally through VUDU, just those redeemed or added to UV through another partner.
                                Based on the list of titles I'm missing and when and how I redeemed them, it definitely looks like UV codes I entered on other sites for Universal, WB, Sony, and Paramount movies from 2013 and earlier are the ones that aren't linking.

                                Comment

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