Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

Missing Movies

Collapse
X
Collapse
 
  • Page of 17
  • Filter
  • Time
  • Show
Clear All
new posts
Previous 1 6 13 14 15 16 17 template Next
  • dbrandom
    replied
    Re: Missing Movies

    I tried that, it was only one sub account before relinking now it's all of them.

    Leave a comment:

  • danglin709
    replied
    Re: Missing Movies

    Originally posted by dbrandom View Post
    My main account seems fine, though my sub accounts seem to be missing approx 330 titles, probably because the ones I've found missing so far are D2D titles I did a long time ago on my main account and still have my email receipts for: Aliens both versions and Terminator 2. I don't have time to go through my entire collection atm, but I would hope Vudu gets this fixed before that's necessary.
    Almost 100% of the time unlinking and relinking fixes that

    Leave a comment:

  • dbrandom
    replied
    Re: Missing Movies

    My main account seems fine, though my sub accounts seem to be missing approx 330 titles, probably because the ones I've found missing so far are D2D titles I did a long time ago on my main account and still have my email receipts for: Aliens both versions and Terminator 2. I don't have time to go through my entire collection atm, but I would hope Vudu gets this fixed before that's necessary.

    Leave a comment:

  • Saix_XIII
    replied
    Re: Missing Movies

    Originally posted by MovieLover500 View Post
    My understanding (which could well be wrong) is that once it's in your UV digital locker, it shouldn't matter where you first redeemed or bought it. Vudu should get it from the digital locker and Flixster shouldn't be involved at that point. Is that not how it works?

    That is my understanding as well, but perhaps with the transition of Flixster to Fandango recently, they are doing something on the back end we are not aware of and it's causing issues. All I know is 75 entries from VUDU are gone, but my UV locker still shows them, so I know they aren't "poof gone", but it is still a bit unnerving. I hope someone from VUDU shows up here to answer questions eventually.

    Leave a comment:

  • MovieLover500
    replied
    Re: Missing Movies

    My understanding (which could well be wrong) is that once it's in your UV digital locker, it shouldn't matter where you first redeemed or bought it. Vudu should get it from the digital locker and Flixster shouldn't be involved at that point. Is that not how it works?

    Leave a comment:

  • Saix_XIII
    replied
    Re: Missing Movies

    Originally posted by theace69 View Post
    And I go to MYUV.com and it shows that it IS in my UV digital locker. So WTF is up with that?
    Ok so check this out. I don't want to go crazy so I won't test beyond these two for my sake of sanity.

    American Ultra (SD)
    -Says redeemed through Flixster
    -VUDU does not see it
    -on UVVU I click "Watch"
    -I get an erorr "We encountered an error while trying to play this content
    Flixster has encountered an unexpected problem. Help us improve your experience ? please contact us. (DC_1633)"
    -I get the same error if I search for American Ultra and try to watch it via Flixster as well.


    Batman Begins (HDX)
    -Says redeemed through Flixster
    -VUDU does not see it
    -on UVVU I click "Watch"
    -it takes me to my Flixster Collection, not directly to the movie
    -I either search for it or scroll down to it and I can play it just fine.

    I would say it has something to do with the origin of the movies being Flixster or something else, but at least for ME it seems to stem from Flixster.

    Leave a comment:

  • theace69
    replied
    Re: Missing Movies

    And I go to MYUV.com and it shows that it IS in my UV digital locker. So WTF is up with that?

    Leave a comment:

  • Saix_XIII
    replied
    Re: Missing Movies

    Originally posted by theace69 View Post
    I am missing a lot of things. Mostly things that were redeemed thru Flixster. Stuff like Arrow S1-S3. Or other movies. I already re-linked BOTH my Vudu account and Flixster account. And then some of my friend's other stuff he redeemed like Game of Thrones season 4 isnt on there. WTF?
    I think you just figured it out. All the things that I know are missing are Flixster or CinemaNow redeems according to UVVU. Those do not show in my account. Anything that was VUDU redemption is showing no problem. I cannot say 100% that is what is going on, but it seems likely based on the 10-20 movies I checked all say Flixster, one said Cinemanow.

    These movies are still in my UV account, but VUDU is not seeing them...

    Leave a comment:

  • theace69
    replied
    Re: Missing Movies

    I am missing a lot of things. Mostly things that were redeemed thru Flixster. Stuff like Arrow S1-S3. Or other movies. I already re-linked BOTH my Vudu account and Flixster account. And then some of my friend's other stuff he redeemed like Game of Thrones season 4 isnt on there. WTF?

    Leave a comment:

  • Saix_XIII
    replied
    Re: Missing Movies

    Ok new update, sorry for all the posts.

    As of yesterday evening I had 1044 movies in my VUDU app on PS4. I just turned my PS4 on and it still said 1044, but it was turned on from suspend mode, I changed the sorting from Newest to A-Z and it went down to 969. That is a loss of 75 movies.

    Ok so if I change the sort back to newest first it shows a number of 1044, but I couldn't find any of the missing movies...So I scrolled ALLLLL the way down and this is what I see. So it says I have 1044 (which is my old correct total) but it does not see the other 75 movies.

    Leave a comment:

  • Favre316
    replied
    Re: Missing Movies

    A mod care to chime in on this?

    Leave a comment:

  • YankeeGator6
    replied
    Re: Missing Movies

    I'm only missing six:

    American History X
    Awakenings
    Cyrus
    Gladiator
    Pineapple Express
    Sunshine Cleaning

    All of these were Vudu Disc-2-Digital purchases.

    Leave a comment:

  • Saix_XIII
    replied
    Re: Missing Movies

    So I started to see what I was missing. It seems really random. I am missing some SD movies that I got for free, some D2D movies I recently added, and then some codes I used from the Bale Batman movies that I bought years ago. So the date/time added, place of origin, and quality doesn't matter.

    On top of that 2 of my friends that I share my movies with both see different totals. My total will be different due to Disney movies which they of course don't have access to, but their totals should be the same, they don't use DMA just UV from my main library.

    ME (UV, VUDU, DMA): 969
    Friend #1 (UV): 913
    Friend #2 (UV): 993

    So Friend #2 actually has more movies then I do in his VUDU account even though he doesn't even see the DMA movies. I am done with seeing what is missing since I don't think it really matters at this point since it is VUDU account specific and not UV account specific.

    Leave a comment:

  • Corinthos
    replied
    Re: Missing Movies

    Originally posted by JRBTempe View Post

    I used CinemaNow to convert my 2010 DVD back on Feb. 16, 2013 and it still shows up there as well as MyUV.com, Flixster, and MGO, so whatever is happening certainly seems to be VUDU-specific.
    Seems like mine that are having issues are around that time for CinemaNow. I've found several Feb-March 2013 that are missing on VUDU from CinemaNow. Plus my old movies that just showed up as recent purchases on VUDU were also originally from Cinema Now in early March.

    Leave a comment:

  • goneviral
    replied
    Re: Missing Movies

    I don't know my exact count, but I was somewhere over 1,610 previously. Today, I'm at 1,480.

    I already put in a support ticket prior to reading this thread. Obviously, there's a problem somewhere.

    Leave a comment:

Previous 1 6 13 14 15 16 17 template Next
Working...
X