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Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Missing Movies

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  • Blurayfan
    replied
    Re: Missing Movies

    While researching this issue I found in my case my missing titles are those I did D2D or purchased at CinemaNow. I have recovered some of the titles by using D2D from vudu. Doing this I recovered 13 titles costing me $28.00.

    Leave a comment:


  • qazzaq
    replied
    Re: Missing Movies

    I do not think anyone is comparing the numbers from myuv.com to vudu.

    The only relevance of myuv in this situation is to confirm all the titles still exist in the UV library and the fact that they still port out to other services.

    Originally posted by YankeeGator6 View Post
    Well, I added some more movies and 8 different movies disappeared...
    Very odd, thank you for confirming that it is happening to you too. Any additions to my UV library import into vudu properly but are causing existing titles to vanish from vudu.

    Hopefully this issue clears up soon, I know we are only entering the 4th day but it seems like 4 very long days.

    Leave a comment:


  • MaskedMan
    replied
    Re: Missing Movies

    There's a reason why the numbers at UVVU.com are larger than Vudu, on UVVU.com movies and tv episodes are mixed together. An episode of tv show counts as one just like a movie. And if you added movie more than once, each is counted as well. As someone with less than 300 movies in his account, you really see how much more items are listed UVVU than Vudu. Its close 500 on UVVU, so it looks like 200 are missing? So those just looking at UVVU for first time and thinking the are titles missing, make sure understand the differences between each sites numbers.

    Leave a comment:


  • Florine Tarbox
    replied
    Re: Missing Movies

    Lucky, I'm missing only 50.

    Leave a comment:


  • YankeeGator6
    replied
    Re: Missing Movies

    Well, I added some more movies and 8 different movies disappeared...

    Closer
    Contact
    The Fifth Element
    From Hell
    The Fugitive
    Gangs of New York
    The Whole Nine Yards

    All D2D purchases, and I think all WB titles too.

    Leave a comment:


  • slatimer72
    replied
    Re: Missing Movies

    Originally posted by MOVIEFAN99 View Post
    I was responding to someone who did not understand
    lol i was being sarcastic..i tried to explain it last night.

    Leave a comment:


  • MOVIEFAN99
    replied
    Re: Missing Movies

    Originally posted by slatimer72 View Post
    bingo lol..this is affecting 1000s of customers..they are aware of the problem and supposedly working on it.
    I was responding to someone who did not understand

    Leave a comment:


  • slatimer72
    replied
    Re: Missing Movies

    Originally posted by MOVIEFAN99 View Post
    I think you are missing the point. Your case is ONE ACCOUNT. This case is multiple libraries, with titles not porting to the accounts linked
    bingo lol..this is affecting 1000s of customers..they are aware of the problem and supposedly working on it.

    Leave a comment:


  • qazzaq
    replied
    Re: Missing Movies

    Originally posted by danglin709 View Post
    I would recomend you all call customer care. when ever this happens it is usually a UVVU.com link error i have had to call a few times to get this issue fixed. you can also go to UVVU.com and unlink every account you have linked and relink them i have done that as well.
    Thank you for the suggestion!

    Since the issue is affecting so many I do not think it is a problem specific to my account, so I will refrain from calling or opening a support ticket while the issue is being resolved.

    If the issue is reported as being resolved and I am still missing movies, then I will contact support.

    Leave a comment:


  • MOVIEFAN99
    replied
    Re: Missing Movies

    Originally posted by danglin709 View Post
    Vudu has the ability to look at why a movie is no longer importing they also can do a hard reboot of your links something more involved than the simple link/relink we can do on our own
    I have had 1000 movies go away and after a phone call and a reset of the link they came back
    I think you are missing the point. Your case is ONE ACCOUNT. This case is multiple libraries, with titles not porting to the accounts linked

    Leave a comment:


  • MOVIEFAN99
    replied
    Re: Missing Movies

    Originally posted by danglin709 View Post
    Vudu has the ability to look at why a movie is no longer importing they also can do a hard reboot of your links something more involved than the simple link/relink we can do on our own
    I have had 1000 movies go away and after a phone call and a reset of the link they came back
    1000 go away this week????? This is a whole different situation....

    Leave a comment:


  • danglin709
    replied
    Re: Missing Movies

    Originally posted by slatimer72 View Post
    this issue is more than just relinking your UV library.
    Vudu has the ability to look at why a movie is no longer importing they also can do a hard reboot of your links something more involved than the simple link/relink we can do on our own
    I have had 1000 movies go away and after a phone call and a reset of the link they came back

    Leave a comment:


  • slatimer72
    replied
    Re: Missing Movies

    Originally posted by danglin709 View Post
    no, however im a little bit confused why you wont just make a toll free call to get it fixed
    this issue is more than just relinking your UV library.

    Leave a comment:


  • MOVIEFAN99
    replied
    Re: Missing Movies

    Originally posted by danglin709 View Post
    no, however im a little bit confused why you wont just make a toll free call to get it fixed
    Because this is clearly a different situation if all the accounts linked to my library were affected with basically the same titles..............

    Leave a comment:


  • danglin709
    replied
    Re: Missing Movies

    Originally posted by MOVIEFAN99 View Post
    Did titles disappear from your account(s) too (this week I mean)????
    no, however im a little bit confused why you wont just make a toll free call to get it fixed

    Leave a comment:

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