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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
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Missing Movies

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  • Adam_ME
    replied
    Re: Missing Movies

    I've complied a list of at least some of the titles I'm missing. I'm sure there are many more, so I'll update this as I find them. From the best of my recollection, these were UV redemptions on other sites(i.e. Flixster, Universal, Sony), so it appears to be some sort of glitch with VUDU linking to UV lockers.

    Movies:
    Casino
    The Vow
    The Amazing Spider-Man
    Batman Begins
    The Dark Knight
    The Dark Knight Rises
    Justice League: Doom
    The Five-Year Engagement(Theatrical)
    Spider-Man
    Spider-Man 2
    Spider-Man 2.1
    Spider-Man 3
    Men in Black
    Men in Black 3
    The Lord of the Rings Trilogy(Theatrical)
    300
    Sherlock Holmes: A Game of Shadows
    Hugo
    Contagion
    V for Vendetta
    Prometheus
    Looper
    Hop
    Superman vs. The Elite
    Salmon Fishing in the Yemen
    Madagascar 3
    Hotel Transylvania
    Argo(Theatrical)
    Abraham Lincoln: Vampire Hunter
    Wrath of the Titans
    Skyfall
    Flight
    The Hangover Part II
    Green Lantern: Emerald Knights
    Goodfellas
    E.T.: The Extra-Terrestrial
    The Blind Side
    Dolphin Tale
    Ice Age: Continental Drift
    The Girl With the Dragon Tattoo
    The Adventures of Tintin
    Paranormal Activity 3
    Drive
    Lawrence of Arabia
    Lockout(Unrated)
    Monty Python and the Holy Grail
    Safety Not Guaranteed
    The Bourne Legacy
    Dr. Seuss' The Lorax
    Jaws
    Schindler's List
    Ted(Theatrical)
    The Departed
    Final Destination 5
    Happy Feet
    Happy Feet Two
    IMAX: Born to Be Wild
    Journey 2: The Mysterious Island
    The Town(Extended Cut)
    A Very Harold & Kumar Christmas
    Batman: The Dark Knight Returns - Part 1
    Batman: The Dark Knight Returns - Part 2
    Total Recall(Theatrical & Director's Cut)
    Harry Potter and the Deathly Hallows: Part 1
    Harry Potter and the Deathly Hallows: Part 2

    TV Shows:
    The Big Bang Theory: Seasons 1, 2 & 5
    Chuck: Season 5
    Person of Interest: Season 1
    Grimm: Season 1
    2 Broke Girls: Season 1
    Nikita: Season 2

    Leave a comment:

  • YankeeGator6
    replied
    Re: Missing Movies

    One more today. I redeemed Man Up and lost Paul (Unrated). Gain a Simon Pegg movie...lose a Simon Pegg Movie.

    Leave a comment:

  • Zu Nim
    replied
    Re: Missing Movies

    Originally posted by YankeeGator6 View Post
    Today, I added The Giver via code redemption and Frankenstein from the Sony site's free giveaway. These each caused an additional movie to disappear as they were added. The movies that disappeared were Groundhog Day & Slumdog Millionaire, which were also both added via D2D. Not sure if this gives you any additional assistance in figuring it all out, but hopefully it does.
    Great catch. My movie count dropped this week on at least two subsequent occasions (and once grew!). After reading your post, I decided to redeem one UV and 2 non-UV codes and left to run an errand. I compared my titles when I came back. The three movies were there as expected. But one UV-imported TV episode was restored (purchased via Target Ticket), and two older UV-imported movies were removed.

    Looking back, I had redeemed three other UV codes this week (as well as purchasing a UV movie at M-GO) that could account for those changes. And this week two UV movies received upgrades to HD and were pushed to the top of my list, but I'm not sure those mattered.

    But I can consistently reproduce an adjacent problem, even if it's not the initial cause of the big drops seen. I have done this three times now, including the first paragraph above:
    1. Add a UV title by redeeming a code or importing a UV purchase from another retailer. (The source probably doesn't matter, so long as a UV title is added or imported. Non-UV titles appear to have no effect.)
    2. When VUDU completes the import/export process, the following changes take place to my VUDU account:
      1. The new UV title is added.
      2. An old, previously missing UV title is restored.
      3. Two different, older UV titles will go missing.

    So it appears as if UV changes may tickle problematic accounts. Hopefully that can now point some people in the right direction. Good luck, VUDU dev team!

    Leave a comment:

  • Favre316
    replied
    Re: Missing Movies

    I just personally audited one of my sub accounts. Missing 1068 movies. I'll be a nice guy and not post a complete list here. Asking for updates may not make things move quicker, but considering me and my linked up friends haven't heard anything regarding our e-mails, until you (felipe) said you'd ping it, I think it makes peoples hearts rest easier knowing the issue isn't going to be forgotten or swept under the rug.

    Leave a comment:

  • theace69
    replied
    Re: Missing Movies

    Originally posted by FelipeF View Post
    Any information is appreciated.
    I have asked ALL my members of my UV locker to re-link their UV accounts and nothing so far. I am still missing movies that I even have multiple redemption for like The Dark Knight. Or tv shows that were redeemed on my account aren't showing up on other accounts and vice versa.

    Leave a comment:

  • jeremymc7
    replied
    Re: Missing Movies

    I don't know how to check which titles are missing. However my Vudu was at 1224 on Jan 31st, and today I'm at 1195 on Feb 26th, so I'm down 29 titles and thats not counting several dozen or so that were added in the month since.

    Whats going on !

    I unlinked and relinked UV and the count is the same.

    Leave a comment:

  • RogerJ
    replied
    Re: Missing Movies

    Unlinking and/or relinking has no effect for me now. Unlinking takes nothing away and relinking adds nothing. Obviously this is not fixed at all.

    Leave a comment:

  • FelipeF
    replied
    Re: Missing Movies

    Originally posted by YankeeGator6 View Post
    As of this morning, 8 titles were missing from my account. All were done via Vudu D2D service:
    Closer
    Contact
    The Fifth Element
    From Hell
    Fugitive, The
    Gangs of New York, The
    Road Trip
    The Whole Nine Yards

    Today, I added The Giver via code redemption and Frankenstein from the Sony site's free giveaway. These each caused an additional movie to disappear as they were added. The movies that disappeared were Groundhog Day & Slumdog Millionaire, which were also both added via D2D. Not sure if this gives you any additional assistance in figuring it all out, but hopefully it does.
    Any information is appreciated.

    Leave a comment:

  • YankeeGator6
    replied
    Re: Missing Movies

    As of this morning, 8 titles were missing from my account. All were done via Vudu D2D service:
    Closer
    Contact
    The Fifth Element
    From Hell
    Fugitive, The
    Gangs of New York, The
    Road Trip
    The Whole Nine Yards

    Today, I added The Giver via code redemption and Frankenstein from the Sony site's free giveaway. These each caused an additional movie to disappear as they were added. The movies that disappeared were Groundhog Day & Slumdog Millionaire, which were also both added via D2D. Not sure if this gives you any additional assistance in figuring it all out, but hopefully it does.

    Leave a comment:

  • RogerJ
    replied
    Re: Missing Movies

    I had lost between 100 and 150 movies. I didn't sweat it since i knew there was a problem. Today, after reading that it was fixed, i unlinked and relinked my UV. After watching it drain all the titles and then repopulate them again, i'm now stuck at having lost 1000+ movies!

    I've tried it twice and gave it plenty of time each time. I refresh the page as it populates and I can see the numbers going up until it gets to the same point each time. Then it just stops and i'm still short 1000+ movies each time, stuck at the same count each time!

    Things are worse for me now since it has been supposedly "fixed". Ugh.

    Leave a comment:

  • qazzaq
    replied
    Re: Missing Movies

    Originally posted by FelipeF View Post
    So if you have a particular movie in your UV locker that will not import into Vudu, then it most likely has an ALID issue. Since the ALID is created by the provider with whom you acquired the movie with, only they can update the ALID to allow it to import into Vudu. You would need to contact that providers support channel and have them resolve the ALID issue for you.
    Just read up on today's posts...

    I would just like to echo that it doesn't seem like an ALID issue on my end either.

    For so many people to suddenly lose movies in the early morning of February 23rd... it seems indicative of something else.

    I also noticed quite a few of the movies that disappeared from my account were obtained from Target Ticket, so it would be a little tough to contact them to update the ALID's even if that was the case.

    Also, is there any explanation why adding new titles to my UV locker is causing previously importing titles to vanish?

    It does not appear as if anything at all has been fixed yet.

    edit: I would like to add -- what is the point of UV if we can't count on titles importing from our libraries?

    I understand the rare title may have an ALID issue, but normally the ALID should be set in stone and not malleable to allow the loss of hundreds or thousands of movies and tv shows at any moment.



    A couple of the hundreds of titles that stopped importing on Tuesday morning:

    Friday the 13th 1,2,3,4,5,6,7,8,9,10
    Nightmare on Elm Street 1,2,3,4,5,6,7
    Neighbors (2014)
    Strike Back Season 1,2
    Game of Thrones Season 1
    The Mentalist Season 1
    The 100 Season 1
    Parade's End Season 1 (On Tuesday morning ONLY episode 4 had vanished.... after adding more titles to my UV locker on Wednesday, episodes 1,2,3,5 vanished as well)

    Leave a comment:

  • six1776
    replied
    Re: Missing Movies

    I lost over 100 movies this week. Most of them are UV's when I first started collecting digital copies. A lot of stuff from the beginning of my library.

    Here is a quick list of some that are missing...

    28 Days Later
    300
    Abraham Lincoln Vampire Hunter
    Amazing Spider-Man 1
    ARGO
    Austin Powers 1
    WestWorld
    Star Trek Into Darkness
    Inception
    Death Becomes Her
    Batman Begins
    The Dark Knight
    The Dark Knight Rises
    Batman: The Dark Knight Returns
    Shameless Season 1-3
    Person of Interest Season 1
    Presumed Innocent
    Wrath of the Titans
    ALL the Harry Potters!
    Skyfall
    Flight
    The Raid Rated and Unrated
    Hangover 2 & 3
    Lord of the Rings 1, 2, and 3 Theatrical
    Perks of Being a Wallflower
    Ghost Rider 2
    Ghostbusters 2
    Jonah Hex
    Scott Pilgrim vs the World
    Silver Linings Playbook
    Jack Reacher
    Superman: Unbound
    Life of Pi
    the Words
    Spider-Man 1 & 2
    Mama
    the Evil Dead (Original)
    Red Dawn (remake)
    GI Joe 2
    Justice League: Flashpoint
    Warm Bodies
    Cloud Atlas
    Here Comes the Boom
    ALL the Friday the 13th movies
    Lawless
    Man of Steel
    The Great Gatsby
    Green Lantern
    Green Lantern: Emerald Knights
    The Hobbit 1 (Both Versions)
    Arrow Season 1
    Fast Five Extended
    The Fisher King
    Take Shelter
    The Hidden
    The Outsiders
    Miami Vice
    Daffy Duck's Quackbusters
    Justice League: Crisis
    Justice League: Doom
    Talladega Nights
    Step Brothers
    Other Guys
    Magnum Force
    The Enforcer
    Sudden Impact
    Kings of Summer
    Carnage
    Darkman 1 & 3
    Crossroads
    Ravenous
    People Under the Stairs
    Tales from the Crypt: Demon Knight
    Street Kings
    Poltergeist (original)
    The Descent UNRATED
    The Witches
    The Exorcist 2 & 3
    and possibly more, it was a chore to look thru and see what's missing


    the email connected to my account is whysoserious@live.com
    I really hope to get these back, some of the missing movies are my favorites. My friends and I have spent way too much time and money to build up or digital library only for it to disappear. Thanks for you help

    Leave a comment:

  • jgiovanni
    replied
    Re: Missing Movies

    @ Felipe.

    Might be a coincedance but issues started right around Disney sent their email about refreshing the links.

    Leave a comment:

  • JC3216
    replied
    Re: Missing Movies

    I am missing titles that have been in my Vudu account for years. They still appear in my UV account.

    Breaking Bad Complete Series

    The Amazing Spider-Man
    G.I. Joe Retaliation
    Men in Black 3
    Twilight Eclipse
    Twilight Breaking Dawn Part 1 (Extended)
    Twilight Breaking Dawn Part 2
    Top Gun
    Underworld
    Underworld Evolution
    Underworld Rise of the Lycans
    World War Z
    Zero Dark Thirty

    Leave a comment:

  • FelipeF
    replied
    Re: Missing Movies

    Guys, this issue is first priority with our engineers. I understand many users are missing movies and we will get to the bottom of this. Asking for updates will not speed the process.

    Leave a comment:

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