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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Missing Movies

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  • Favre316
    replied
    Re: Missing Movies

    Originally posted by lujan View Post
    It seems to be on UV and not Vudu... My Cinemanow account shows 0 movies on my UV collection and when I go to the UV site, it shows only 10.

    1 UHD
    717 HDX
    1 HD
    2 SD
    Everybody else posting here has the movies in their UV and not vudu. You sound like you have a different situation. My vudu? 2500. My it should be over 2700. I've listed what titles are missing. They are in my UV. My sub accounts that my family members utilize? Missing a thousand. Movies in UV, not vudu.

    Leave a comment:

  • MovieLover44
    replied
    Re: Missing Movies

    Sadly I am also missing 180 movies. Everything consistent with previous posters. Hoping this issue is resolved soon.

    Leave a comment:

  • lujan
    replied
    Re: Missing Movies

    Originally posted by Favre316 View Post
    If it was on UVVUs end, wouldn't my Flixster, MGO and Cinemanow accounts have issues? Because, they're linked to the same UV as vudu, and they're fine.
    It seems to be on UV and not Vudu... My Cinemanow account shows 0 movies on my UV collection and when I go to the UV site, it shows only 10.

    1 UHD
    718 HDX
    1 HD
    2 SD

    Leave a comment:

  • MKL138
    replied
    Re: Missing Movies

    Just added two new movies from flixster, and one older title disappeared from VUDU.

    Leave a comment:

  • MOVIEFAN99
    replied
    Re: Missing Movies

    Still got nothing back that went missing. THANKFULLY, nothing else disappeared when I added something. I just think this is completely RIDICULOUS. We worked hard on our collections, and we should loose the movies we added. I'm afraid this issue will be ignored

    Leave a comment:

  • Cranston37
    replied
    Re: Missing Movies

    Originally posted by laurieb52 View Post
    I only have about 20 movies missing from my library list; however, it appears they are still accessible for viewing in VUdU. I can do a search for the missing movie, then VUDu allows me to watch it. Has anyone else attempted to bring up their missing movies that way?
    No, I'm only given the option to buy them again.

    Leave a comment:

  • YankeeGator6
    replied
    Re: Missing Movies

    Originally posted by laurieb52 View Post
    I only have about 20 movies missing from my library list; however, it appears they are still accessible for viewing in VUdU. I can do a search for the missing movie, then VUDu allows me to watch it. Has anyone else attempted to bring up their missing movies that way?
    Mine don't show that I own them.

    I did notice something interesting...all of my missing movies were acquired via D2D on 10/24/13. I'm willing to bet that if I add another UV title, that the movie that would disappear would be from the remaining five titles converted at that same time. I don't know if this would help track anything or not, but the other movies that were acquired at that same time were:

    Scott Pilgrim
    Superman 2
    Taxi Driver
    The Thing
    X-Men First Class

    Leave a comment:

  • laurieb52
    replied
    Re: Missing Movies

    I only have about 20 movies missing from my library list; however, it appears they are still accessible for viewing in VUdU. I can do a search for the missing movie, then VUDu allows me to watch it. Has anyone else attempted to bring up their missing movies that way?

    Leave a comment:

  • Favre316
    replied
    Re: Missing Movies

    Originally posted by qazzaq View Post
    Hopefully it won't take much longer to resolve.

    Now that customers are adding more content either via Ultraviolet or directly via vudu more problems are emerging beyond the issue of vanishing movies and UV content not porting at all.

    Existing content should never disappear simply from adding new content.

    If I had to guess... It seems likely that last Monday evening or Tuesday morning some new code went live, whether it is on the uvvu end or the vudu end remains to be seen.

    Now that a problem has been identified, the logical step would be to roll back whatever change(s) had been made, so hopefully either vudu or uvvu can make that happen as soon as possible.
    If it was on UVVUs end, wouldn't my Flixster, MGO and Cinemanow accounts have issues? Because, they're linked to the same UV as vudu, and they're fine.

    Leave a comment:

  • qazzaq
    replied
    Re: Missing Movies

    Hopefully it won't take much longer to resolve.

    Now that customers are adding more content either via Ultraviolet or directly via vudu more problems are emerging beyond the issue of vanishing movies and UV content not porting at all.

    Existing content should never disappear simply from adding new content.

    If I had to guess... It seems likely that last Monday evening or Tuesday morning some new code went live, whether it is on the uvvu end or the vudu end remains to be seen.

    Now that a problem has been identified, the logical step would be to roll back whatever change(s) had been made, so hopefully either vudu or uvvu can make that happen as soon as possible.

    Leave a comment:

  • MKL138
    replied
    Re: Missing Movies

    Just joined to say I am missing a bunch of movies now too, entire library was all there in VUDU last week and now the missing movies are only in UVVU/Flixster/CinemaNow.

    At a glance I've noticed I'm missing:

    2 Broke Girls Season 1
    Person of Interest Season 1

    21 Jump Street
    A Very Harold & Kumar Christmas
    Accepted
    Batman Begins
    The Bourne Supremacy
    The Bourne Ultimatum
    I,Robot
    Lord of the Rings fellowship of the ring extended edition
    The Matrix Revolutions
    Mission Impossible 1
    Mission Impossible 2
    Mission impossible 3
    Oceans Thirteen
    Sherlock Holmes 2
    Shrek 2

    There's more I'm missing (that were in VUDU last week), I'll have to check against my old screen shots of my VUDU library. Hope this can be fixed, love VUDU, it's worked great for years, don't want to be unable to see my full library in VUDU.

    Leave a comment:

  • theace69
    replied
    Re: Missing Movies

    Wow. I made VUDU my go to provider for redeeming everything since it seemed to have apps everywhere mainly for the game consoles where I do most of my watching. This is actually making re-evaluate whether I can even trust VUDU because of this incident. And who knows if they fix the problem and not all movies show up. The way they wrote it off as NOT their problem but UVVU's problem when it clearly isn't since all those movies and TV shows are showing up in Flixster and Cinemanow.

    Leave a comment:

  • Favre316
    replied
    Re: Missing Movies

    Originally posted by Adam_ME View Post
    What about redeeming movies through other sites? Is it ok to choose Flixster for UV titles without risking losing anything VUDU?

    BTW, how pathetic is it that I have to actually ask that question?
    Very. We shouldn't have to fear losing movies in our vudu account due to redeeming or purchasing movies. Five days of this now. Five days of explaining to young children in my family why some of their favorite movies are gone. Vudu is our streaming service of choice. Let's face it, M-Go, Flixster, and Cinemanow leave a lot to be desired. But five days of this, is utter nonsense. I have other sub accounts missing movies in the 1000 range. I shouldn't have to put in hours of my time to figure out the titles.

    Leave a comment:

  • Adam_ME
    replied
    Re: Missing Movies

    Originally posted by andrew784 View Post
    I can confirm it maybe not wise to redeem any movie on vudu until they fix it because everytime when a movie is redeem you will lose multiple movies from the collection even if its digital to disc or not anymore.
    What about redeeming movies through other sites? Is it ok to choose Flixster for UV titles without risking losing anything VUDU?

    BTW, how pathetic is it that I have to actually ask that question?

    Leave a comment:

  • andrew784
    replied
    Re: Missing Movies

    I can confirm it maybe not wise to redeem any movie on vudu until they fix it because everytime when a movie is redeem you will lose multiple movies from the collection even if its digital to disc or not anymore.

    Leave a comment:

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