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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
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3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Missing Movies

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  • Capt-Cupcake
    replied
    Re: Missing Movies

    So far none of my movies have gone missing, but I find this trend scary and disturbing.

    I hope this is resolved soon!

    Leave a comment:

  • Favre316
    replied
    Re: Missing Movies

    Has anyone gotten their movies back? I was told to relink my UV account, which I've already done numerous times to no effect. I've since been met with silence.

    Leave a comment:

  • Favre316
    replied
    Re: Missing Movies

    Originally posted by jjohns View Post
    Agreed, audits are most definitely a pain.

    I just finished reviewing my collection and, luckily, the only item I seem to be missing is Chuck Season 5. I'm guessing it disappeared when I bought a movie last Tuesday.

    I'll definitely not be purchasing anything else until this issue gets resolved.
    Maybe if we all stop shelling out cash, it will expedite things.

    Leave a comment:

  • kminatta
    replied
    Re: Missing Movies

    i created a ticket with Vudu support a week ago when this all began to occur. i have not heard anything from them yet. i am only missing five movies (out of 1100). the five missing movies are movies that were redeemed with Flixster. they show up in my UV and Flixster libraries. these are not the only Flixster movies that i have redeemed, but they are the only movies that i am missing.

    Pacific Rim 4/10/2014
    Mars Attacks 3/31/2012
    Lego Movie 6/27/2014
    Austin Powers International Man of Mystery 6/16/2012
    300: Rise of an Empire 6/27/2014

    Question Reference # 160223-000424

    Leave a comment:

  • jjohns
    replied
    Re: Missing Movies

    Originally posted by tsken02 View Post
    I checked, and all of my movies are present, including items purchased elsewhere. TV Seasons look fine too. Not sure what triggers the issue, but audits are a real pain.
    Agreed, audits are most definitely a pain.

    I just finished reviewing my collection and, luckily, the only item I seem to be missing is Chuck Season 5. I'm guessing it disappeared when I bought a movie last Tuesday.

    I'll definitely not be purchasing anything else until this issue gets resolved.

    Leave a comment:

  • Favre316
    replied
    Re: Missing Movies

    It's been a week. Has anyone had any progress? I finally received an email back from customer service that to be Frank, was less than satisfactory.

    Leave a comment:

  • applanche
    replied
    Re: Missing Movies

    I have lost about 70 movies and a couple of TV seasons. Some are especially weird like Batman Begins and the Dark Knight which both show up in my UV twice (since I redeemed SD then HDX) but both versions are gone from my account now. A lot of the missing movies came from promos (through vudu, flixster, cinemanow, sony, etc) but it's really frustrating that they can just disappear at any given time.

    Leave a comment:

  • tsken02
    replied
    Re: Missing Movies

    I checked, and all of my movies are present, including items purchased elsewhere. TV Seasons look fine too. Not sure what triggers the issue, but audits are a real pain.

    Leave a comment:

  • qazzaq
    replied
    Re: Missing Movies

    Originally posted by Cdfuller View Post
    Goldeneye is also missing from my Vudu library. I redeemed it on 9/16/15 on Flixster as part of the Pierce Brosnan pack so it would appear unbundled on Vudu. The title still shows in my Vudu "Balance & History", but it is not in "My Movies." The other three movies from the Pierce Brosnan set appear in "My Movies."
    GoldeneEye is a case where the "UV ALID" actually changed on vudu but not on other providers, so that is not related to the current problems.

    I am still unclear why the ALID can ever change for a movie?

    Anyway, I did the same thing since I did not want the bundle on vudu, and of course lost GoldenEye a couple of months after redeeming. vudu support was not able to resolve the issue for me, but if you go back through support where you redeemed it, they should be able to re-add the movie to your UV library. You may have to contact them multiple times until they are able to find a version of GoldenEye that matches the one vudu has though so don't give up if you get 5 or 6 copies of the wrong GoldenEye before you get the one that will import into vudu.

    Leave a comment:

  • wvblueandgold
    replied
    Re: Missing Movies

    It sucks that so many people are having this issue, but it's a relief to know that it isn't just me. I am currently missing around 400 titles. I just discovered this tonight, so I can't give any feedback yet regarding titles. Hopefully this will get resolved soon.

    Leave a comment:

  • Cdfuller
    replied
    Re: Missing Movies

    Goldeneye is also missing from my Vudu library. I redeemed it on 9/16/15 on Flixster as part of the Pierce Brosnan pack so it would appear unbundled on Vudu. The title still shows in my Vudu "Balance & History", but it is not in "My Movies." The other three movies from the Pierce Brosnan set appear in "My Movies."

    There needs to be a better, timely response Vudu about the resolution.

    Leave a comment:

  • six1776
    replied
    Re: Missing Movies

    Originally posted by JC3216 View Post
    Be sure to check your tv show's individual seasons too... I lost my entire Breaking Bad series, but didn't realize it at first because I had added the free bonus content so the series thumbnail still showed.

    To be safe, I am avoiding buying and redeeming until this is resolved.
    Yup, I lost seasons 1 & 2 of Shameless, season 1 of Person of Interest, and season 1 of Arrow.

    Leave a comment:

  • JC3216
    replied
    Re: Missing Movies

    Be sure to check your tv show's individual seasons too... I lost my entire Breaking Bad series, but didn't realize it at first because I had added the free bonus content so the series thumbnail still showed.

    To be safe, I am avoiding buying and redeeming until this is resolved.

    Leave a comment:

  • six1776
    replied
    Re: Missing Movies

    Originally posted by Texan26 View Post
    I didn't think I was missing anything but just noticed that Goldeneye is missing from my vudu account. It's still on myuv. I redeemed the Pierce Brosnan James Bond set through Flixter because I wanted the movies unbundled on Vudu. The other Pierce Brosnan James Bond movies are still showing up on my Vudu.
    That same happened to me, but vudu never fixed it. I ended up just buying Goldeneye again from Best Buy on Black Friday and I redeemed the code thru vudu then I finally had all the Bond movies again. And now I have 2 copies of Goldeneye in myuv. Also right now, because of the 100's movies that disappeared from my vudu, Skyfall is one of the missing. So now I don't have all the Bond movies again. Going thru my account history, the titles missing were from a couple years ago when I began collecting digital copies. God I hope this gets fixed. That's a lot of money we are talking about!!!

    Leave a comment:

  • Texan26
    replied
    Re: Missing Movies

    I didn't think I was missing anything but just noticed that Goldeneye is missing from my vudu account. It's still on myuv. I redeemed the Pierce Brosnan James Bond set through Flixter because I wanted the movies unbundled on Vudu. The other Pierce Brosnan James Bond movies are still showing up on my Vudu.

    Leave a comment:

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