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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
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3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Missing Movies

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  • Cranston37
    replied
    Re: Missing Movies

    Originally posted by Mattygeiger View Post
    Movies such as E.T. the labyrinth are some of the titles missing.
    See, right there - both those titles are still available for me in Vudu, and looking at UVVU I can see that both were acquired from Vudu. If the problem is as stated, both of us shouldn't be able to access them...

    Leave a comment:


  • Mattygeiger
    replied
    Re: Missing Movies

    I am currently missing over 1000 uv titles in my account and is a variety of vudu acquired titles ranging from codes redeemed on vudu, purchased on vudu, and disc to digital titles. These are all movies that a week ago I could watch on vudu and now i can not. So any explanation that states vudu is not the responsible party is hard to believe, as every title is in my uv account and can be viewed on other services. Movies such as E.T. the labyrinth are some of the titles missing.

    Leave a comment:


  • jgiovanni
    replied
    Re: Missing Movies

    @Felipe,

    There must be something else going on. This issue happened to a lot of users 4 days ago so......

    Leave a comment:


  • dbrandom
    replied
    Re: Missing Movies

    No problem, I'll try to put together a list, but it'll take some time.

    Leave a comment:


  • FelipeF
    replied
    Re: Missing Movies

    Originally posted by dbrandom View Post
    Sorry if it feels like people are jumping on you Felipe, you do a lot for us and we appreciate it, it's just frustrating to spend a lot of time and money building a collection and see some of it disappear with no explanation.
    Thank you for the info btw, it will help us out in our investigation.

    Leave a comment:


  • MOVIEFAN99
    replied
    Re: Missing Movies

    Originally posted by FelipeF View Post
    I never stated that linked accounts do not transfer movies.

    I've pinged my engineer again to take a look at your case, we'll wait and a see what he finds out. I want to get to the bottom of this just as much as you guys do.
    Yes, just like dbrandom said. We put effort into our collections. If you guys could fix this, it'd be awesome

    Leave a comment:


  • dbrandom
    replied
    Re: Missing Movies

    Sorry if it feels like people are jumping on you Felipe, you do a lot for us and we appreciate it, it's just frustrating to spend a lot of time and money building a collection and see some of it disappear with no explanation.

    Leave a comment:


  • FelipeF
    replied
    Re: Missing Movies

    Originally posted by Favre316 View Post
    I'll go and dig through it again. But, I know there is at least one d2d transaction gone. And still, are you saying linked accounts will no longer transfer movies? Because, all accounts at other providers are fine. This is a Vudu issue.
    I never stated that linked accounts do not transfer movies.

    I've pinged my engineer again to take a look at your case, we'll wait and a see what he finds out. I want to get to the bottom of this just as much as you guys do.

    Leave a comment:


  • Favre316
    replied
    Re: Missing Movies

    Furthermore, these imported titles appear in my main Flixster account. No reason they shouldn't be in my vudu account. They are in my UV locker.

    Leave a comment:


  • Favre316
    replied
    Re: Missing Movies

    Originally posted by FelipeF View Post
    From the titles I spot checked, I did't see any direct purchases, they were all importing, not exporting. What titles are "direct purchases" that you are referring to?
    I'll go and dig through it again. But, I know there is at least one d2d transaction gone. And still, are you saying linked accounts will no longer transfer movies? Because, all accounts at other providers are fine. This is a Vudu issue.

    Leave a comment:


  • FelipeF
    replied
    Re: Missing Movies

    Originally posted by Favre316 View Post
    Your explanation also does not clarify why d2d and direct purchases from my main account would be gone.
    From the titles I spot checked, I did't see any direct purchases, they were all importing, not exporting. What titles are "direct purchases" that you are referring to?

    Leave a comment:


  • Favre316
    replied
    Re: Missing Movies

    Originally posted by FelipeF View Post
    I spot checked some of these titles and they all seem to be imported into your Vudu account, meaning another linked account acquired the rights to these titles. I see some from MGo and even from Vudu. For example, Jaw 3 was acquired from Vudu and was importing into your account at one time. Did that linked account that acquired Jaws 3 get unlinked? DM me that account email address info if possible.

    Your explanation also does not clarify why d2d and direct purchases from my main account would be gone.

    Leave a comment:


  • dbrandom
    replied
    Re: Missing Movies

    Originally posted by FelipeF View Post
    Ok, so it appears that UV finally resolved their issue with large UV lockers and having them sync up with UV providers. Our engineers have investigated the issue and all looks fine from our end. So it seems that many large UV lockers contain rights that do not transfer over to Vudu for various reason. For example, if your show 1000 movie rights in UV, that does not necessarily mean you'll have 1000 movies on Vudu. Many user UV accounts contain duplicate rights for the same movie, invalid ALIDs, and/or international ALIDs. We do not support ALIDs that are meant for international use, therefore those titles will not import into Vudu. So if you have a particular movie in your UV locker that will not import into Vudu, then it most likely has an ALID issue. Since the ALID is created by the provider with whom you acquired the movie with, only they can update the ALID to allow it to import into Vudu. You would need to contact that providers support channel and have them resolve the ALID issue for you. Hope this clears things up for you guys.
    This is definitely not the issue. I am missing titles acquired through vudu D2D in my sub accounts and vice versa for my main account.

    As for instance: American Gangster (Theatrical) and American Gangster - Unrated Extended Edition




    I definitely have the Vudu license: we are not talking international titles (which I don't have) or titles from other providers. I am completely missing 67 titles (I know this because I have a screenshot of how many titles I had before some disappeared as well as a spreadsheet of every title I own) and some of the titles I upgraded to HDX in my main account and over 330 titles missing in my sub accounts. At least for me, this is an issue of Vudu Licenses not porting from myuv.com to Vudu, which is concerning.

    Leave a comment:


  • Favre316
    replied
    Re: Missing Movies

    Originally posted by FelipeF View Post
    I spot checked some of these titles and they all seem to be imported into your Vudu account, meaning another linked account acquired the rights to these titles. I see some from MGo and even from Vudu. For example, Jaw 3 was acquired from Vudu and was importing into your account at one time. Did that linked account that acquired Jaws 3 get unlinked? DM me that account email address info if possible.
    I will message you, but none of those titles came from MGO. My sub accounts are all still linked. Those titles are from

    Vudu
    Vudu d2d
    Cn d2d
    Flixster d2d
    And target ticket.

    Leave a comment:


  • FelipeF
    replied
    Re: Missing Movies

    Originally posted by Favre316 View Post
    *I'm missing 188 movies from my main account, thousand from each sub account. *I did an audit of my main, these are what I've got missing:

    * * * * * * * * * * * watchmen ultimate *cut
    *how to train your dragon
    *spider-man
    *it's a wonderful life
    *deep impact
    *brain donors
    *deliver us from evil
    *outlaw prophet warren jeffs
    *as good as it gets
    *sex tape
    *invincible iron man
    *pirates band of misfits
    *young adult
    *twilight
    *twilight new moon
    *the last dragon
    *precious
    *hulk vs
    *ultimate avengers 2
    *the animated movie:* tales of asgard
    *ultimate avengers the movie
    *planet hulk
    *all the king's men
    *nick and norah's infinite play list
    *fearless
    *hanna
    *steel magnolias
    *here comes the boom
    *stuck on you
    *aviator
    *freddy got fingered
    *craft
    *another cinderella story
    *adventures of pluto nash
    *double dragon
    *stripes
    *grease
    *groundhog day
    *total recall director's cut (colin *farrell)
    *think like* man too
    *they came together
    *wolf
    *trapped in paradise
    *last detail
    *the one
    *blues brothers 2000
    *envy
    *three kings
    *the island
    *zathura
    *titan a.e.
    *the saint
    *surviving christmas
    *valentine
    *outsiders
    *book of shadows blair witch 2
    *land before time 12
    *legends of the fall
    *last action hero
    *st elmo's fire
    *there's something about mary
    *loser
    *mona lisa smile
    *adaptation
    *carriers
    *rudy
    *knights' tale
    *soul survivors
    *scorpion king
    *away from her
    *look who's talking
    *look who's talking too
    *fault in our stars
    *cape fear
    *rumble fish
    *apollo 13
    *dragnet
    *frailty
    *right stuff
    *dragonheart
    *duplex
    *daddy day camp
    *license to wed
    *principal
    *k-9
    *mars attacks
    *jaws 3
    *real genius
    *a cinderella story
    *fever pitch
    *curly sue
    *suburban commando
    *home alone
    *home alone 2
    *son of mask
    *see no evil
    *a few good men
    *fun with dick and jane
    *assault on precinct 13
    *draft day
    *multiplicity
    *home fries

    I spot checked some of these titles and they all seem to be imported into your Vudu account, meaning another linked account acquired the rights to these titles. I see some from MGo and even from Vudu. For example, Jaw 3 was acquired from Vudu and was importing into your account at one time. Did that linked account that acquired Jaws 3 get unlinked? DM me that account email address info if possible.

    Leave a comment:

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