Missing Movies

[lowlights]

Re: Missing Movies

We do not support ALIDs that are meant for international use, therefore those titles will not import into Vudu. So if you have a particular movie in your UV locker that will not import into Vudu, then it most likely has an ALID issue. Since the ALID is created by the provider with whom you acquired the movie with, only they can update the ALID to allow it to import into Vudu. You would need to contact that providers support channel and have them resolve the ALID issue for you. Hope this clears things up for you guys.

This can't be correct - as I have titles in MYUV locker that are from Vudu in-home D2D I did on a secondary VUDU account which are no longer porting to my main VUDU account. This is not an "other provider" problem.

[Cranston37]

Re: Missing Movies

I agree with what the others posted - when I said I lost titles it wasn't by comparing my UV locker to what was showing up on Vudu. It was by comparing how many I have on Vudu now compared to what I had in there just 5 days ago.

Also, to further make the point of how the ALID thing makes no sense - if you look at Favre316's list of movies he's missing - I have about a dozen of those titles NOT missing from my Vudu account, all D2D through Vudu. For this explanation to be true, we should both be missing them.

Could you provide a couple of titles that you know you purchased on VUDU that you no longer have in your VUDU library? That would be the easiest way to look into it.

As a customer, I'm not going to put any further effort into fixing Vudu's problems when I can simply switch to using the M-Go app instead.

[MOVIEFAN99]

Re: Missing Movies

Ok, so it appears that UV finally resolved their issue with large UV lockers and having them sync up with UV providers. Our engineers have investigated the issue and all looks fine from our end. So it seems that many large UV lockers contain rights that do not transfer over to Vudu for various reason. For example, if your show 1000 movie rights in UV, that does not necessarily mean you'll have 1000 movies on Vudu. Many user UV accounts contain duplicate rights for the same movie, invalid ALIDs, and/or international ALIDs. We do not support ALIDs that are meant for international use, therefore those titles will not import into Vudu. So if you have a particular movie in your UV locker that will not import into Vudu, then it most likely has an ALID issue. Since the ALID is created by the provider with whom you acquired the movie with, only they can update the ALID to allow it to import into Vudu. You would need to contact that providers support channel and have them resolve the ALID issue for you. Hope this clears things up for you guys.

I was not comparing them, but I knew my Vudu collection number, and there is NO WAY they changed that many ALIDs out of nowhere. Besides, the titles that disappeared, if any, were random, so the ALID thing would make no sense

[Favre316]

Re: Missing Movies

Could you provide a couple of titles that you know you purchased on VUDU that you no longer have in your VUDU library? That would be the easiest way to look into it.

*I'm missing 188 movies from my main account, thousand from each sub account. *I did an audit of my main, these are what I've got missing:

* * * * * * * * * * * watchmen ultimate *cut
*how to train your dragon
*spider-man
*it's a wonderful life
*deep impact
*brain donors
*deliver us from evil
*outlaw prophet warren jeffs
*as good as it gets
*sex tape
*invincible iron man
*pirates band of misfits
*young adult
*twilight
*twilight new moon
*the last dragon
*precious
*hulk vs
*ultimate avengers 2
*the animated movie:* tales of asgard
*ultimate avengers the movie
*planet hulk
*all the king's men
*nick and norah's infinite play list
*fearless
*hanna
*steel magnolias
*here comes the boom
*stuck on you
*aviator
*freddy got fingered
*craft
*another cinderella story
*adventures of pluto nash
*double dragon
*stripes
*grease
*groundhog day
*total recall director's cut (colin *farrell)
*think like* man too
*they came together
*wolf
*trapped in paradise
*last detail
*the one
*blues brothers 2000
*envy
*three kings
*the island
*zathura
*titan a.e.
*the saint
*surviving christmas
*valentine
*outsiders
*book of shadows blair witch 2
*land before time 12
*legends of the fall
*last action hero
*st elmo's fire
*there's something about mary
*loser
*mona lisa smile
*adaptation
*carriers
*rudy
*knights' tale
*soul survivors
*scorpion king
*away from her
*look who's talking
*look who's talking too
*fault in our stars
*cape fear
*rumble fish
*apollo 13
*dragnet
*frailty
*right stuff
*dragonheart
*duplex
*daddy day camp
*license to wed
*principal
*k-9
*mars attacks
*jaws 3
*real genius
*a cinderella story
*fever pitch
*curly sue
*suburban commando
*home alone
*home alone 2
*son of mask
*see no evil
*a few good men
*fun with dick and jane
*assault on precinct 13
*draft day
*multiplicity
*home fries

[Favre316]

Re: Missing Movies

Ok, so it appears that UV finally resolved their issue with large UV lockers and having them sync up with UV providers. Our engineers have investigated the issue and all looks fine from our end. So it seems that many large UV lockers contain rights that do not transfer over to Vudu for various reason. For example, if your show 1000 movie rights in UV, that does not necessarily mean you'll have 1000 movies on Vudu. Many user UV accounts contain duplicate rights for the same movie, invalid ALIDs, and/or international ALIDs. We do not support ALIDs that are meant for international use, therefore those titles will not import into Vudu. So if you have a particular movie in your UV locker that will not import into Vudu, then it most likely has an ALID issue. Since the ALID is created by the provider with whom you acquired the movie with, only they can update the ALID to allow it to import into Vudu. You would need to contact that providers support channel and have them resolve the ALID issue for you. Hope this clears things up for you guys.

Felipe,

I'm not comparing my UV locker to my vudu. My vudu count was over 2700. It's now in the 2500 range. My sub accounts, all had 2600. Now all of them have between 1400 and 1600. I have lost every uv non vudu purchase. All non vudu d2d. I've lost complete vudu d2d transactions. I've lost straight up cash purchases. They have flat out disappeared. They show in my balance and history, not in my vudu library. I know this because I took four hours of my own time to compare my library and my history. In short, you guys lost movies on people's accounts. This is not people comparing their UV locker count with their vudu.

[Jake]

Re: Missing Movies

Exactly. They imported fine to Vudu a long time ago and were there as of a few days ago. And when looking at the missing titles on UVVU I can see that they all originated from Vudu, some having been purchased from them at full price.

Could you provide a couple of titles that you know you purchased on VUDU that you no longer have in your VUDU library? That would be the easiest way to look into it.

[Cranston37]

Re: Missing Movies

It doesn't clear things up, since all the missing titles were in vudu 4 days ago. That tells me that you (vudu) made a change that caused the error.

Exactly. They imported fine to Vudu a long time ago and were there as of a few days ago. And when looking at the missing titles on UVVU I can see that they all originated from Vudu, some having been purchased from them at full price.

[goneviral]

Re: Missing Movies

It doesn't clear things up, since all the missing titles were in vudu 4 days ago. That tells me that you (vudu) made a change that caused the error.

Right, I had movies in my Vudu library last Sunday that are no longer showing today. So, they transferred just fine before all the people in this thread noticed the issue earlier this week.

In short, Vudu needs to keep investigating.

[Blurayfan]

Re: Missing Movies

Ok, so it appears that UV finally resolved their issue with large UV lockers and having them sync up with UV providers. Our engineers have investigated the issue and all looks fine from our end. So it seems that many large UV lockers contain rights that do not transfer over to Vudu for various reason. For example, if your show 1000 movie rights in UV, that does not necessarily mean you'll have 1000 movies on Vudu. Many user UV accounts contain duplicate rights for the same movie, invalid ALIDs, and/or international ALIDs. We do not support ALIDs that are meant for international use, therefore those titles will not import into Vudu. So if you have a particular movie in your UV locker that will not import into Vudu, then it most likely has an ALID issue. Since the ALID is created by the provider with whom you acquired the movie with, only they can update the ALID to allow it to import into Vudu. You would need to contact that providers support channel and have them resolve the ALID issue for you. Hope this clears things up for you guys.

It doesn't clear things up, since all the missing titles were in vudu 4 days ago. That tells me that you (vudu) made a change that caused the error.

[Cranston37]

Re: Missing Movies

I just gave my shelves of physical media a big bear hug.

I gave you a shot, digital, but I'm out...

[FelipeF]

Re: Missing Movies

Ok, so it appears that UV finally resolved their issue with large UV lockers and having them sync up with UV providers. Our engineers have investigated the issue and all looks fine from our end. So it seems that many large UV lockers contain rights that do not transfer over to Vudu for various reason. For example, if your show 1000 movie rights in UV, that does not necessarily mean you'll have 1000 movies on Vudu. Many user UV accounts contain duplicate rights for the same movie, invalid ALIDs, and/or international ALIDs. We do not support ALIDs that are meant for international use, therefore those titles will not import into Vudu. So if you have a particular movie in your UV locker that will not import into Vudu, then it most likely has an ALID issue. Since the ALID is created by the provider with whom you acquired the movie with, only they can update the ALID to allow it to import into Vudu. You would need to contact that providers support channel and have them resolve the ALID issue for you. Hope this clears things up for you guys.

[Favre316]

Re: Missing Movies

Is there a time frame for a fix on this? Four days now. Cmon guys.

[Cranston37]

Re: Missing Movies

I have recovered some of the titles by using D2D from vudu. Doing this I recovered 13 titles costing me $28.00.

Holy crap - why not just wait for Vudu to fix the problem!?

[qazzaq]

Re: Missing Movies

I'm not saying you all aren't missing movies, I'm just saying that unless you've done a search for each item by one or two title words, it's POSSIBLE that SOME of the items just may not be where you'd expect to find them.

I am not making it up, I swear.

It was obvious there was an issue when my vudu movie count decreased by hundreds. The missing movies still show as owned elsewhere and are playable there.

I can make a complete list but I do not have the time nor do I see the point.

Only now am I thinking how this has never happened with my physical Blu-ray or DVD collection...

Hopefully today will have some news and we will not have to wait into next week!

Thank you to vudu for looking in to this issue.

[MaxH]

Re: Missing Movies

I did a one-to-one check of my own library, and everything is there. However, in addition to UVVU.com sorting many titles by "The", which was an issue that I was already looking for, I did notice that some items have very different titles on the two sites (e.g., "A Midsummer Night's Dream" on Vudu is "William Shakespeare's A Midsummer Night's Dream" on UVVU.com). Searching for "A Mighty Wind" on UVVU.com came up empty at first...because they have it titled as "Mighty Wind, A"! Or sometimes it just defies any logic -- the alphabetical list on UVVU suddenly veers off after "Curious George" to list Election, How to Train Your Dragon, then Stardust, before returning to Dallas Buyers Club.

I'm not saying you all aren't missing movies, I'm just saying that unless you've done a search for each item by one or two title words, it's POSSIBLE that SOME of the items just may not be where you'd expect to find them. And I only have about 500-odd items, so it wasn't too hard for me to check. Just trying to narrow down the problem; IME, the more specific and rigorous you are in defining the problem, the faster you can get someone to fix it.