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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Missing Movies

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  • MOVIEFAN99
    replied
    Re: Missing Movies

    Originally posted by Favre316 View Post
    I've never merged. I'll be happy when it's fixed though.
    You sure??? You never took 2 UV accounts/libraries and combined them into 1????
    That is pretty much the cause

    Leave a comment:


  • Favre316
    replied
    Re: Missing Movies

    Originally posted by MOVIEFAN99 View Post
    I actually heard from a friend who got an email saying that the bug has finally been fully caught by UV, which affected libraries who have merged accounts in the past. They are scheduled to patch and fix the problem Friday morning
    I've never merged. I'll be happy when it's fixed though.

    Leave a comment:


  • MovieLover500
    replied
    Re: Missing Movies

    Originally posted by goneviral View Post
    Thank you to you as well as the Vudu tech folks for working together to identify the problem.
    Agreed (even though I don't think it affected me).

    Leave a comment:


  • MOVIEFAN99
    replied
    Re: Missing Movies

    Originally posted by goneviral View Post
    Thank you to you as well as the Vudu tech folks for working together to identify the problem.
    I actually heard from a friend who got an email saying that the bug has finally been fully caught by UV, which affected libraries who have merged accounts in the past. They are scheduled to patch and fix the problem Friday morning

    Leave a comment:


  • goneviral
    replied
    Re: Missing Movies

    Originally posted by JimTheFrog View Post
    Hi folks,

    Today we tracked down a bug in the February 22 update of the UltraViolet Coordinator. It only affects users with Libraries over a certain size (500+ in the case of Vudu, 1000+ in the case of most other UV retailers) who have performed one or more merges. The bug causes some rights to not be reported to the retailer. Rest assured that all your movies and TV shows are still there, but Vudu (and others) may not see all of them. The omissions are random, so, as some of you have discovered, if you add a new right it causes a refresh at Vudu that may make some rights reappear and others disappear.

    We hope to have this fixed early next week, if not sooner. We're very sorry about the inconvenience.


    --
    Jim Taylor
    CTO, UltraViolet
    Thank you to you as well as the Vudu tech folks for working together to identify the problem.

    Leave a comment:


  • MOVIEFAN99
    replied
    Re: Missing Movies

    Originally posted by MovieLover500 View Post
    Just my two cents, but I tend to think it not a great idea to make major changes when you're experiencing problems, as it could confuse the issue and make it harder to diagnose and fix the issue (even if the cause is from a third party).

    But I don't even see an interface change, so what do I know?

    I have noticed some titles that I redeemed in Flixster disappeared from not only Vudu, but also MGO and CinemaNow

    Leave a comment:


  • MovieLover500
    replied
    Re: Missing Movies

    Originally posted by danglin709 View Post
    Did you read the post from the guy from Ultraviolet, the issue is on their end not VUDU. so why would they not update the UI?
    Just my two cents, but I tend to think it not a great idea to make major changes when you're experiencing problems, as it could confuse the issue and make it harder to diagnose and fix the issue (even if the cause is from a third party).

    But I don't even see an interface change, so what do I know?

    Leave a comment:


  • danglin709
    replied
    Re: Missing Movies

    Originally posted by MaskedMan View Post
    Is it really the time to put out a new UI during this time with troubles Vudu is having?
    Did you read the post from the guy from Ultraviolet, the issue is on their end not VUDU. so why would they not update the UI?

    Leave a comment:


  • qazzaq
    replied
    Re: Missing Movies

    Originally posted by lujan View Post
    It's only on certain devices. I have it on my Roku 3.
    I noticed a slight change on the Tivo interface... you have to press left once to get to "My Vudu" now instead of several presses to the right.

    Leave a comment:


  • lujan
    replied
    Re: Missing Movies

    Originally posted by echopulse View Post
    What new UI?
    It's only on certain devices. I have it on my Roku 3.

    1 UHD
    719 HDX
    1 HD
    2 SD

    Leave a comment:


  • echopulse
    replied
    Re: Missing Movies

    Originally posted by MaskedMan View Post
    Is it really the time to put out a new UI during this time with troubles Vudu is having?
    What new UI?

    Leave a comment:


  • MaskedMan
    replied
    Re: Missing Movies

    Is it really the time to put out a new UI during this time with troubles Vudu is having?

    Leave a comment:


  • Favre316
    replied
    Re: Missing Movies

    Originally posted by MOVIEFAN99 View Post
    Mine aren't back either......
    Same here. Issue is far from resolved, but I do appreciate the gentleman from UVVU taking time to post here. I understand this is a difficult situation for Mods and Engineers alike, please understand it's a bit of a difficult situation for us who are missing flicks too. I'm hoping we see a resolution to this very soon, because I'd love to keep giving vudu my money. But until this is resolved, I've clamped down on any and all digital purchases.

    Leave a comment:


  • MOVIEFAN99
    replied
    Re: Missing Movies

    Originally posted by wvblueandgold View Post
    I got a message from the Vudu facebook saying that the issue had been resolved and I should have my movies back. I do not. I'm sure they are working on it, but it's definitely not resolved on my end.
    Mine aren't back either......

    Leave a comment:


  • wvblueandgold
    replied
    Re: Missing Movies

    I got a message from the Vudu facebook saying that the issue had been resolved and I should have my movies back. I do not. I'm sure they are working on it, but it's definitely not resolved on my end.

    Leave a comment:

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