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Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Missing Movies

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  • MOVIEFAN99
    replied
    Re: Missing Movies

    Originally posted by warbington View Post
    They showed up after I completed a D2D transaction - maybe need to do something that causes a refresh from UV, perhaps an unlink/relink of your UV library would do it.
    It seems to be random. All of it. This whole situation. There are people who lost nothing

    Leave a comment:

  • MOVIEFAN99
    replied
    Re: Missing Movies

    Originally posted by warbington View Post
    They showed up after I completed a D2D transaction - maybe need to do something that causes a refresh from UV, perhaps an unlink/relink of your UV library would do it.
    I have added titles, and unlinked/relinked for them to port. The missing titles don't come back

    Leave a comment:

  • warbington
    replied
    Re: Missing Movies

    Originally posted by MOVIEFAN99 View Post
    What did you do to get them back??? Mine that disappeared are still missing...
    They showed up after I completed a D2D transaction - maybe need to do something that causes a refresh from UV, perhaps an unlink/relink of your UV library would do it.

    Leave a comment:

  • MOVIEFAN99
    replied
    Re: Missing Movies

    Originally posted by warbington View Post
    This may be corrected now. This morning the movies that were previously missing in my account have returned.
    What did you do to get them back??? Mine that disappeared are still missing...

    Leave a comment:

  • warbington
    replied
    Re: Missing Movies

    This may be corrected now. This morning the movies that were previously missing in my account have returned.

    Leave a comment:

  • danglin709
    replied
    Re: Missing Movies

    Originally posted by tkdkid717 View Post
    Here's an interesting one. I have 1,182 movies in account. My phone reflects this, My Sony Blu-ray player reflects this, my computer reflects this, but my Roku only show 1,180 movies. I have no idea which 2 are missing. I rebooted the Roku, signed out, and deleted and re-downloaded the vudu app. It didn't fix the issue. Is this part of the same issue? Why would the Roku display a lower quantity of movies?
    Your issue is Different, The Roku and VUDU have a conflict as to the audio on around 20 or so movies its a known issue here is the link to the previous post
    https://forum.vudu.com/showthread.ph...issing-on-Roku

    Leave a comment:

  • tkdkid717
    replied
    Re: Missing Movies

    Here's an interesting one. I have 1,182 movies in account. My phone reflects this, My Sony Blu-ray player reflects this, my computer reflects this, but my Roku only show 1,180 movies. I have no idea which 2 are missing. I rebooted the Roku, signed out, and deleted and re-downloaded the vudu app. It didn't fix the issue. Is this part of the same issue? Why would the Roku display a lower quantity of movies?

    Leave a comment:

  • dbrandom
    replied
    Re: Missing Movies

    Thank you for the info.

    Leave a comment:

  • JimTheFrog
    replied
    Re: Missing Movies

    Hi folks,

    Today we tracked down a bug in the February 22 update of the UltraViolet Coordinator. It only affects users with Libraries over a certain size (500+ in the case of Vudu, 1000+ in the case of most other UV retailers) who have performed one or more merges. The bug causes some rights to not be reported to the retailer. Rest assured that all your movies and TV shows are still there, but Vudu (and others) may not see all of them. The omissions are random, so, as some of you have discovered, if you add a new right it causes a refresh at Vudu that may make some rights reappear and others disappear.

    We hope to have this fixed early next week, if not sooner. We're very sorry about the inconvenience.


    --
    Jim Taylor
    CTO, UltraViolet

    Leave a comment:

  • Corinthos
    replied
    Re: Missing Movies

    What's with the add a new movie then one randomly disappears though. Well maybe this will finally break my UV addiction because I haven't bought anything in a week. Sadly I got those Groupons so I'll eventually have something then just wait and see if UV gets it's crap together and stick to Netflix/Hulu until then. All these seems to happen on UV around the point CinemaNow and Flixster get bought by other providers.

    Leave a comment:

  • wvblueandgold
    replied
    Re: Missing Movies

    Originally posted by Grey Ghost View Post
    I believe the UVVU library number includes the number of TV episodes, so it is not easy to compare the 2 totals. My UVVU number is about 1000 more than my Vudu number, because for me it is counting episodes as individual titles.
    I know the Vudu/UVVU comparison isn't accurate. It was just giving me a rough idea. However, I do know that a couple of weeks ago I had 2105 movies in my Vudu library. Today I have 1735.

    Leave a comment:

  • qazzaq
    replied
    Re: Missing Movies

    Just wanted to take a moment and thank vudu support for giving us all some updates today.

    Originally posted by MOVIEFAN99 View Post
    I just think it is unfair that it has been 8 days and there is not much progress. It can't be a UV issue if the titles are appearing in other retailers. This has to be on Vudu's end
    I tend to think it is a uvvu issue.

    While my Flixster account retains everything and all movies that disappeared from vudu still show there and are playable, when linking to an empty Flixster account it does not appear that all movies are importing properly... although but it is hard to tell since it can take a long time for everything to show up there... movies that are missing from vudu are definitely importing there though.

    Keep in mind that each retailer has their own unique software and way of parsing data from UV, so an issue stemming from the uvvu end may manifest itself differently at each retailer.

    Leave a comment:

  • MOVIEFAN99
    replied
    Re: Missing Movies

    I just think it is unfair that it has been 8 days and there is not much progress. It can't be a UV issue if the titles are appearing in other retailers. This has to be on Vudu's end

    Leave a comment:

  • jeremymc7
    replied
    Re: Missing Movies

    Regardless of >1000 or not.

    Some are missing dozens or more, some a handful. But even people that have only 50 or 100 movies in their Vudu to be missing say 6 is still a big deal.

    Leave a comment:

  • six1776
    replied
    Re: Missing Movies

    I was never comparing my vudu library to myuv library. I just my vudu library had over 2000 movies, then last Tuesday it went down to 1899.

    Leave a comment:

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