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Fandango at Home Forum Guidelines

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Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
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5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Sharknado and Other Recent Dowgrades

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    #46
    New:
    Incident at Guilt Ridge 1452378 (UHD removed from libraries)
    Hunger Games Complete 4 Films Collection 728485 had 37 extras removed from the bundle

    Comment


      #47
      This just happened again with:

      Night Flight (Downgraded from HDX to SD) 347608

      Comment


        #48
        This makes me concerned about the future in digital movies, the increasing number of silence unresolved removal or downgrade of films from "our" "libraries."

        Comment


          #49
          This is the third movie that has been removed from my library in less than a year. It would be great if Vudu could figure out why this keeps happening and stop it from happening in the future.

          Comment


            #50
            It's not only downgrades but paying for a movie in HD and then only being able to play it back in SD. I bought the title "The Miracle of Our Lady of Fatima" in HD, but I'm only able to play it back in SD. Why would Vudu offer the title to purchase in HD if they only have the SD version? I've reported the issue but only got the usual, "it's being escalated" which I'm almost sure means, I won't hear back from them.

            941 UHD
            851 HDX
            4 SD

            Comment


              #51
              Originally posted by bstrassburg View Post
              This just happened again with:

              Night Flight (Downgraded from HDX to SD) 347608
              I am no longer purchasing movies at Vudu until this is fixed and made right. This is very concerning! VUDU used to be better than this.

              Comment


                #52
                What is going on with you guys!? Surviving the game just went missing from my library. And like 20 movies have left before that. Why should I spend money to purchase these movies when you remove them without notice and no refunds?????

                At least respond here and show you actually care about your customers. Or maybe you just don’t. Either way you better fix this. You’re not gonna like the consequences.

                Comment


                  #53
                  Originally posted by Bobby Cristo View Post
                  What is going on with you guys!? Surviving the game just went missing from my library.

                  At least respond here and show you actually care about your customers. Or maybe you just don’t. Either way you better fix this. You’re not gonna like the consequences.
                  Surviving the Game was removed from my Vudu library as well.
                  Movies Anywhere says I own it in HD.
                  That's two for me after Suicide Squad UHD.
                  Fix your issues Vudu.

                  Comment


                    #54
                    Come on Vudu you can do better than this. Plenty of other places I can buy movies and they don’t take them from me.

                    Comment


                      #55
                      Added:

                      Surviving the Game HD to SD (14922)
                      50 Cent: Refuse 2 Die HD to SD (56259)
                      Daphne & Velma UHD to HD (943755)
                      Scooby-Doo! and WWE: Curse of the Speed Demon UHD to HD (774079)
                      Unforgettable UHD to HD (850506)

                      Comment


                        #56
                        Originally posted by bstrassburg View Post
                        New:
                        Incident at Guilt Ridge 1452378 (UHD removed from libraries)
                        Hunger Games Complete 4 Films Collection 728485 had 37 extras removed from the bundle
                        ah… I was wondering where these features all went. This is the second thing that’s occurred for me recently (and although the first was fixed), it makes me extremely nervous that I’m gonna lose something soon.

                        Comment


                          #57
                          I'm wondering if some of these titles were mislabeled on Vudu as UHD or HD to begin with (and MA shows that you own the higher resolution), and now they have been corrected on Vudu.

                          There are a few films in my library that MA shows as 4K, yet no one has those films in 4K (Captain Underpants, 12 Monkeys, Big Miracle, Tremors).

                          Some of the more recent titles you guys have mentioned such as Surviving the Game are only available in SD at other retailers, while Daphne & Velma is only available in HD at other retailers.

                          Night Flight, though, is available elsewhere in HD, so that is an anomaly and worth complaining to Vudu about (of just stream it elsewhere, since it is MA eligible).

                          But many of you do have a good point - something has happened to Vudu since it merged with FandangoNow, as this used to be THE movie store for those without an Apple TV device, but those days seem to be long gone.

                          Comment


                            #58
                            Originally posted by Toddwrtr View Post
                            ...

                            But many of you do have a good point - something has happened to Vudu since it merged with FandangoNow, as this used to be THE movie store for those without an Apple TV device, but those days seem to be long gone.
                            Yes, I agree. Support also used to be very good when they were owned by Walmart. Support is now the same as it was when FandangoNow was running, which was very poor.

                            942 UHD
                            851 HDX
                            4 SD

                            Comment


                              #59
                              Originally posted by lujan View Post

                              Yes, I agree. Support also used to be very good when they were owned by Walmart. Support is now the same as it was when FandangoNow was running, which was very poor.

                              942 UHD
                              851 HDX
                              4 SD
                              Yeah, I sure miss the ability to track a ticket online, something Vudu used to offer its customers.

                              Comment


                                #60
                                Added:

                                Seven Faces of Dr. Lao HDX to SD (9404)

                                Comment

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