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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Sharknado and Other Recent Dowgrades

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    Sharknado and Other Recent Dowgrades

    Updated 1/19/2024: Still an ongoing issue when Vudu removes the higher quality. The higher quality is completely removed from libaries. If it's MA it imports back in HD, if it's not MA it's just gone.

    The following movies were removed/downgraded from people's libraries. These licenses need to be added back to everyone who had them:


    The Last Sharknado: It's About Time (UHD removed from libaries) 991956 (Still missing, other Sharknado movies were restored)
    Hannie Caulder (HD removed from libaries, Vudu was working on) 81932
    LEGO DC Super Heroes: The Flash (Downgraded from UHD to HDX) 921324
    The Land Before Time 11: Invasion of the Tinysauruses (Downgraded from HDX to SD) 5598 (older issue)
    Disconnected (Downgraded from UHD to HDX) 882042
    Alex & Me (Downgraded from UHD to HDX) 952222
    Going in Style (Downgraded from UHD to HDX) 845899
    Deep Blue Sea 2 (Downgraded from UHD to HDX) 937361
    American Hero (UHD removed from libraries) 711493
    Halo: Nightfall (UHD removed from libraries) 643036
    Crafted (UHD removed from libraries) 1791081
    Suicide Squad (Extended Cut) (Downgraded from UHD to HDX) 817178
    Paradise Road (Director's Cut) (Downgraded from HDX to SD) 180025
    Night Flight (Downgraded from HDX to SD) 347608
    Surviving the Game (Downgraded from HDX to SD) 14922
    50 Cent: Refuse 2 Die (Downgraded from HDX to SD) 56259
    Daphne & Velma (Downgraded from UHD to HDX) 943755
    Scooby-Doo! and WWE: Curse of the Speed Demon(Downgraded from UHD to HDX) 774079
    Unforgettable (Downgraded from UHD to HDX) 850506
    Incident at Guilt Ridge 1452378 (UHD removed from libraries)
    Hunger Games Complete 4 Films Collection 728485 had 37 extras removed from the bundle
    Seven Faces of Dr. Lao (Downgraded from HDX to SD) 9404
    Rocky Mountain (Downgraded from HDX to SD) 222997
    Half a Sixpence (Downgraded from HDX to SD) 39097

    #2
    I too have this issue with all of the Sharknado movies and the LEGO DC Super Heroes: The Flash

    Comment


      #3
      Vudu is (or has already) becoming the the new CinemaNow.

      Comment


        #4
        Has anyone called this in to Vudu customer service, and if so, what was their response?

        Comment


          #5

          Comment


            #6
            The Sharknado bundle has the same issue the Lethal Weapon bundle did - and that got fixed, so I'm hoping VUDU can fix this one too. FelipeF - can you ask VUDU to fix this issue?

            Comment


              #7
              Originally posted by Rex Strother View Post
              The Sharknado bundle has the same issue the Lethal Weapon bundle did - and that got fixed, so I'm hoping VUDU can fix this one too. FelipeF - can you ask VUDU to fix this issue?
              What was the issue with the Lethal Weapon bundle?

              Comment


                #8
                Todd - Search the forum for this Thread:

                4 Film Favorites: Lethal Weapon (Bundle) (607176) - HD purchases removed

                Comment


                  #9
                  This is a weird and frustrating one. Wondering if this is intentional or not. Studio requested or not. Seems to be a legal issue but I’m sure there is something in the fine print somewhere allowing this; provided it was done intentionally.

                  Comment


                    #10
                    This also just happened with:

                    Deep Blue Sea 2 (Downgraded from UHD to HDX) 937361

                    Comment


                      #11
                      Originally posted by Rex Strother View Post
                      Todd - Search the forum for this Thread:

                      4 Film Favorites: Lethal Weapon (Bundle) (607176) - HD purchases removed

                      Just checked and thankfully mine is still there, on this (/these) title(s).

                      Now if we only knew what was actually going on.

                      Comment


                        #12
                        Originally posted by bstrassburg View Post
                        This also just happened with:

                        Deep Blue Sea 2 (Downgraded from UHD to HDX) 937361
                        Was wondering if maybe you mean (Deep Blue Sea 3)?

                        I don't recall DBS2 being available in UHD or it would have been in my library.

                        Now speaking of DBS3, my UHD version purchased at (FandangoNow) 2.5 years ago is now HDX...which is unacceptable!!!

                        Looks like I'm going to have to check all FN purchases I know were UHD then and where they stand now. Might make future purchases easier moving forward.

                        Comment


                          #13
                          Originally posted by rdawg View Post

                          Was wondering if maybe you mean (Deep Blue Sea 3)?

                          I don't recall DBS2 being available in UHD or it would have been in my library.
                          It was definitely Deep Blue Sea 2, went on sale with LEGO DC Super Heroes: The Flash, Disconnected, and Alex & Me.

                          Comment


                            #14
                            Speaking of which:

                            Disconnected (Downgraded from UHD to HDX) 882042
                            Alex & Me (Downgraded from UHD to HDX) 952222
                            Going in Style (Downgraded from UHD to HDX) 845899

                            Comment


                              #15
                              What has been Vudu's response?

                              Comment

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