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Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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  • tkdkid717
    replied
    Re: 96 titles disappeared

    For the record, everyone's titles are still missing, correct? I just want to be sure I'm not the only one. Im down to 1,216 from 1,254

    Leave a comment:

  • Capt-Cupcake
    replied
    Re: 96 titles disappeared

    Originally posted by Favre316 View Post
    This is the third time in a year this has been reported as happening. Isn't this getting a bit ridiculous? I mean, seriously. And there's no reason that this should take almost two weeks to fix like last time. I know MyUV is accepting responsibility for this, but what I don't get, is why is the problem always between MyUV and Vudu? My flixster? Fine. My Cinemanow? Fine. My FandangoNow? Fine. My Vudu? Down 1700. Linked Vudu Accounts? Down 3000. What gives?
    This is a fair question. Vudu has a unique status as being both the best and the worst UV streaming site. It's the best because it's apps and interfaces are more user friendly than anyone else's. Searching your own library for a specific title on Flixster or Cinemanow is not nearly as convenient as searching Vudu. Vudu is also available more places like most Blu-Ray players, PS3 and PS4, Roku, etc.

    That said Vudu is more prone to glitches, Vudu gets the wrong aspect ratio on films that all the other services have in the correct aspect ratio and some catalog titles that are HD elsewhere are only available in SD here.

    I wish Vudu could fix these things, because they are far and away the best on everything else. (the aspect ratio thing kills me)

    Leave a comment:

  • Favre316
    replied
    Re: 96 titles disappeared

    This is the third time in a year this has been reported as happening. Isn't this getting a bit ridiculous? I mean, seriously. And there's no reason that this should take almost two weeks to fix like last time. I know MyUV is accepting responsibility for this, but what I don't get, is why is the problem always between MyUV and Vudu? My flixster? Fine. My Cinemanow? Fine. My FandangoNow? Fine. My Vudu? Down 1700. Linked Vudu Accounts? Down 3000. What gives?

    Leave a comment:

  • warbington
    replied
    Re: 96 titles disappeared

    Not only are movies missing in Vudu, but TV shows redeemed on Vudu since 11/6 have only partially transferred to UV. In one case, 2 of 10 episodes and another 3 of 13 (random episodes like 3 and 7, and 1, 3 and 12).

    Leave a comment:

  • jeremymc7
    replied
    Re: 96 titles disappeared

    I thought my account felt a bit light. It's hard to keep track of these things when the collection gets so big.

    What I did notice is movies I had in my UVVU that were added a long time ago but that I could never watch on Vudu due to mismatched id's are not watchable in Vudu and are at the top of Vudu purchase dates.

    So it seems there is also an upside to this "upgrade"

    Leave a comment:

  • Mega Powers
    replied
    Re: 96 titles disappeared

    Originally posted by rdodolak View Post
    I went from ~1050 movies down to 974.

    Edit: checked myuv.com and it's only showing 657. Not good.
    Well, the MYUV wouldn't show any movies you have on Vudu that are not UV, for instance DMA (Disney) films or titles available on Vudu that simply aren't UV. You're still missing movies, which sucks, but the 657 figure may not represent all the movies you have on Vudu.

    Leave a comment:

  • six1776
    replied
    Re: 96 titles disappeared

    I contacted vudu, they said UV was doing an update as other are saying. I also contacted UV, first they told to contact vudu, then when I came and sent them vudu's reply, they sent me this, still no ETA....
    Ultraviolet Customer Care (UltraViolet Customer Care Team - B2C)
    Nov 15, 11:11 PM NST

    Hello,

    We are currently working on another update to our website (myuv.com). At this time, you may experience issues with viewing your titles. You may also receive an error message while trying to view your library. Rest assured, your titles are still available. Once the update is complete you will be able to access your library.

    UltraViolet CustomerCare
    http://www.myuv.com


    It's basically the same thing that happened in March.

    Leave a comment:

  • danglin709
    replied
    Re: 96 titles disappeared

    Originally posted by PFloyd View Post
    I've lost about 3,000 titles. I called Vudu support, and they told me that Ultraviolet just did an update and that's what's causing the problem. They didn't have an ETA ("Tomorrow?" "Maybe") . . . Oddly, when I login to Ultraviolet I can see (I believe) most of my titles (shows almost 6,300). So there doesn't seem to be a problem on uvvu.com, just Vudu.
    i did a support request with UVVU and they confirmed that vudu is correct and it will resolve in the next day or two

    Leave a comment:

  • PFloyd
    replied
    Re: 96 titles disappeared

    I've lost about 3,000 titles. I called Vudu support, and they told me that Ultraviolet just did an update and that's what's causing the problem. They didn't have an ETA ("Tomorrow?" "Maybe") . . . Oddly, when I login to Ultraviolet I can see (I believe) most of my titles (shows almost 6,300). So there doesn't seem to be a problem on uvvu.com, just Vudu.

    Leave a comment:

  • wvblueandgold
    replied
    Re: 96 titles disappeared

    I'm missing about 800 movies. I also logged out of my account, and now I can't log back in.

    Leave a comment:

  • rdodolak
    replied
    Re: 96 titles disappeared

    I went from ~1050 movies down to 974.

    Edit: checked myuv.com and it's only showing 657. Not good.

    Leave a comment:

  • six1776
    replied
    Re: 96 titles disappeared

    I am probably missing over 1200 movies.

    Leave a comment:

  • Mega Powers
    replied
    Re: 96 titles disappeared

    I'm glad I saw this thread to at least know it's not just me. Over the past two days, I've noticed my overall total of movies has decreased by 16. It's very hard to find the titles I'm missing because my library has gotten so big over the years. I did notice that all of the missing ones were movies I redeemed via codes from WB and Sony using other services (not Vudu) because the instructions for redemption required that you redeem it via another provider.

    I have listed some of the titles I've noticed missing from my account, as this may help others find titles they may be missing. I believe all of these were redeemed using insert codes with Flixster.
    -An American in Paris
    -Batman Begins
    -The Blind Side
    -The Color Purple
    -The Dark Knight Rises
    -Dirty Harry
    -Doctor Zhivago
    -Django Unchained
    -The Girl with the Dragon Tattoo (2011)
    -The Lord of the Rings: The Two Towers (Theatrical)
    -The Lord of the Rings: The Return of the King (Theatrical)
    -Risky Business
    -The Shawshank Redemption
    -Singin in the Rain
    -Superman: The Movie

    Leave a comment:

  • Mattygeiger
    replied
    Re: 96 titles disappeared

    Also missing 6000 Titles and 50 TV Series, this is the 3rd time this has happened and it took over a week last time to fix! Also had to submit a ticket for my Disney Movies Anywhere titles missing 150 + of those.

    Leave a comment:

  • AmanHasNoName
    replied
    Re: 96 titles disappeared

    Anyword on the timeframe for the missing movies to be restored?

    Leave a comment:

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