96 titles disappeared

[Capt-Cupcake]

I'm not sure which titles vanished but my total went from 1511 to 1415

[danglin709]

Re: 96 titles disappeared

I'm not sure which titles vanished but my total went from 1511 to 1415

its a UV error i called vudu already and they are aware and trying to get it fixed

[quackman]

Re: 96 titles disappeared

I'm also missing about 100 movies. This kind of stuff scares me!

[FelipeF]

Re: 96 titles disappeared

We are aware of this issue and have already contacted UV about. They are in the process of doing some maintenance. Hopefully this will all get resolved soon.

[AmanHasNoName]

Re: 96 titles disappeared

Following....lost a lot of my movies

[Maltucht1]

Re: 96 titles disappeared

I'm missing about 140 movies plus multiple TV shows as well. They were there last night but now gone.

Very interested in seeing this resolved ASAP, so I hope someone from the company responds to this thread as soon as our titles are back. Just like the previous poster, this kind of stuff scares me as well, and makes me re-think whether I would be better off just continuing to buy my titles on disc.

Vudu should have notified its customers the moment it became aware of this massive glitch, instead of just leaving us to discover it on our own.

[AmanHasNoName]

Re: 96 titles disappeared

Anyword on the timeframe for the missing movies to be restored?

[Mattygeiger]

Re: 96 titles disappeared

Also missing 6000 Titles and 50 TV Series, this is the 3rd time this has happened and it took over a week last time to fix! Also had to submit a ticket for my Disney Movies Anywhere titles missing 150 + of those.

[Mega Powers]

Re: 96 titles disappeared

I'm glad I saw this thread to at least know it's not just me. Over the past two days, I've noticed my overall total of movies has decreased by 16. It's very hard to find the titles I'm missing because my library has gotten so big over the years. I did notice that all of the missing ones were movies I redeemed via codes from WB and Sony using other services (not Vudu) because the instructions for redemption required that you redeem it via another provider.

I have listed some of the titles I've noticed missing from my account, as this may help others find titles they may be missing. I believe all of these were redeemed using insert codes with Flixster.
-An American in Paris
-Batman Begins
-The Blind Side
-The Color Purple
-The Dark Knight Rises
-Dirty Harry
-Doctor Zhivago
-Django Unchained
-The Girl with the Dragon Tattoo (2011)
-The Lord of the Rings: The Two Towers (Theatrical)
-The Lord of the Rings: The Return of the King (Theatrical)
-Risky Business
-The Shawshank Redemption
-Singin in the Rain
-Superman: The Movie

[six1776]

Re: 96 titles disappeared

I am probably missing over 1200 movies.

[rdodolak]

Re: 96 titles disappeared

I went from ~1050 movies down to 974.

Edit: checked myuv.com and it's only showing 657. Not good.

[wvblueandgold]

Re: 96 titles disappeared

I'm missing about 800 movies. I also logged out of my account, and now I can't log back in.

[PFloyd]

Re: 96 titles disappeared

I've lost about 3,000 titles. I called Vudu support, and they told me that Ultraviolet just did an update and that's what's causing the problem. They didn't have an ETA ("Tomorrow?" "Maybe") . . . Oddly, when I login to Ultraviolet I can see (I believe) most of my titles (shows almost 6,300). So there doesn't seem to be a problem on uvvu.com, just Vudu.

[danglin709]

Re: 96 titles disappeared

I've lost about 3,000 titles. I called Vudu support, and they told me that Ultraviolet just did an update and that's what's causing the problem. They didn't have an ETA ("Tomorrow?" "Maybe") . . . Oddly, when I login to Ultraviolet I can see (I believe) most of my titles (shows almost 6,300). So there doesn't seem to be a problem on uvvu.com, just Vudu.

i did a support request with UVVU and they confirmed that vudu is correct and it will resolve in the next day or two

[six1776]

Re: 96 titles disappeared

I contacted vudu, they said UV was doing an update as other are saying. I also contacted UV, first they told to contact vudu, then when I came and sent them vudu's reply, they sent me this, still no ETA....
Ultraviolet Customer Care (UltraViolet Customer Care Team - B2C)
Nov 15, 11:11 PM NST

Hello,

We are currently working on another update to our website (myuv.com). At this time, you may experience issues with viewing your titles. You may also receive an error message while trying to view your library. Rest assured, your titles are still available. Once the update is complete you will be able to access your library.

UltraViolet CustomerCare
http://www.myuv.com


It's basically the same thing that happened in March.