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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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    #1

    96 titles disappeared

    I'm not sure which titles vanished but my total went from 1511 to 1415

    Tags: None
    #2
    Re: 96 titles disappeared

    Originally posted by Capt-Cupcake View Post
    I'm not sure which titles vanished but my total went from 1511 to 1415

    its a UV error i called vudu already and they are aware and trying to get it fixed

    Comment

      #3
      Re: 96 titles disappeared

      I'm also missing about 100 movies. This kind of stuff scares me!

      Comment

        #4
        Re: 96 titles disappeared

        We are aware of this issue and have already contacted UV about. They are in the process of doing some maintenance. Hopefully this will all get resolved soon.

        Comment

          #5
          Re: 96 titles disappeared

          Following....lost a lot of my movies

          Comment

            #6
            Re: 96 titles disappeared

            I'm missing about 140 movies plus multiple TV shows as well. They were there last night but now gone.

            Very interested in seeing this resolved ASAP, so I hope someone from the company responds to this thread as soon as our titles are back. Just like the previous poster, this kind of stuff scares me as well, and makes me re-think whether I would be better off just continuing to buy my titles on disc.

            Vudu should have notified its customers the moment it became aware of this massive glitch, instead of just leaving us to discover it on our own.

            Comment

              #7
              Re: 96 titles disappeared

              Anyword on the timeframe for the missing movies to be restored?

              Comment

                #8
                Re: 96 titles disappeared

                Also missing 6000 Titles and 50 TV Series, this is the 3rd time this has happened and it took over a week last time to fix! Also had to submit a ticket for my Disney Movies Anywhere titles missing 150 + of those.

                Comment

                  #9
                  Re: 96 titles disappeared

                  I'm glad I saw this thread to at least know it's not just me. Over the past two days, I've noticed my overall total of movies has decreased by 16. It's very hard to find the titles I'm missing because my library has gotten so big over the years. I did notice that all of the missing ones were movies I redeemed via codes from WB and Sony using other services (not Vudu) because the instructions for redemption required that you redeem it via another provider.

                  I have listed some of the titles I've noticed missing from my account, as this may help others find titles they may be missing. I believe all of these were redeemed using insert codes with Flixster.
                  -An American in Paris
                  -Batman Begins
                  -The Blind Side
                  -The Color Purple
                  -The Dark Knight Rises
                  -Dirty Harry
                  -Doctor Zhivago
                  -Django Unchained
                  -The Girl with the Dragon Tattoo (2011)
                  -The Lord of the Rings: The Two Towers (Theatrical)
                  -The Lord of the Rings: The Return of the King (Theatrical)
                  -Risky Business
                  -The Shawshank Redemption
                  -Singin in the Rain
                  -Superman: The Movie

                  Comment

                    #10
                    Re: 96 titles disappeared

                    I am probably missing over 1200 movies.

                    Comment

                      #11
                      Re: 96 titles disappeared

                      I went from ~1050 movies down to 974.

                      Edit: checked myuv.com and it's only showing 657. Not good.

                      Comment

                        #12
                        Re: 96 titles disappeared

                        I'm missing about 800 movies. I also logged out of my account, and now I can't log back in.

                        Comment

                          #13
                          Re: 96 titles disappeared

                          I've lost about 3,000 titles. I called Vudu support, and they told me that Ultraviolet just did an update and that's what's causing the problem. They didn't have an ETA ("Tomorrow?" "Maybe") . . . Oddly, when I login to Ultraviolet I can see (I believe) most of my titles (shows almost 6,300). So there doesn't seem to be a problem on uvvu.com, just Vudu.

                          Comment

                            #14
                            Re: 96 titles disappeared

                            Originally posted by PFloyd View Post
                            I've lost about 3,000 titles. I called Vudu support, and they told me that Ultraviolet just did an update and that's what's causing the problem. They didn't have an ETA ("Tomorrow?" "Maybe") . . . Oddly, when I login to Ultraviolet I can see (I believe) most of my titles (shows almost 6,300). So there doesn't seem to be a problem on uvvu.com, just Vudu.
                            i did a support request with UVVU and they confirmed that vudu is correct and it will resolve in the next day or two

                            Comment

                              #15
                              Re: 96 titles disappeared

                              I contacted vudu, they said UV was doing an update as other are saying. I also contacted UV, first they told to contact vudu, then when I came and sent them vudu's reply, they sent me this, still no ETA....
                              Ultraviolet Customer Care (UltraViolet Customer Care Team - B2C)
                              Nov 15, 11:11 PM NST

                              Hello,

                              We are currently working on another update to our website (myuv.com). At this time, you may experience issues with viewing your titles. You may also receive an error message while trying to view your library. Rest assured, your titles are still available. Once the update is complete you will be able to access your library.

                              UltraViolet CustomerCare
                              http://www.myuv.com


                              It's basically the same thing that happened in March.

                              Comment

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