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Walmart vudu promotions

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  • Adam_ME
    replied
    Re: Walmart vudu promotions

    Originally posted by vanton619 View Post
    Does anyone remember what $9.99 blu-ray had the vudu code for Man on Fire with it?
    I think it was Unstoppable.

    Leave a comment:

  • vanton619
    replied
    Re: Walmart vudu promotions

    Does anyone remember what $9.99 blu-ray had the vudu code for Man on Fire with it?

    Leave a comment:

  • Walter-S_North_Carolina
    replied
    Re: Walmart vudu promotions

    Originally posted by jeremymc7 View Post
    I don't think Vudu Customer Care is understanding the situation. This doesn't sound like a studio redemption issue. This was the next response I got from them. Almost sounds rude.


    "Hello and thank you for contacting Vudu Customer Care,
    Thank you for contacting us regarding this issue. I am more than happy to assist you in this matter.

    Again, we cannot upgrade that movie and reinburst you for the difference between SD and HDX. You will need to contact the movie studio regarding this issue to see if they have a more permanent solution . They can be contacted at 1-323-956-5000 Monday-Friday 9am-6pm.
    Thank you and have a nice day!

    VUDU Customer Care"

    It's not even a UV code redemption. It's a wal-mart / vudu pre-order. They don't even address my point that everyone else on the same pre-order got HDX while I got SD. Just over and over, we can't do anything.

    I do agree that Vudu is not the source of the problem, nor the organization that can remedy it.

    Sadly, the digital copy redemption process is still a relatively new product offering for many studios distribution departments.

    As "nice" as the good folks at Vudu may be, they need to pay their electric bill and can not make a practice of giving away products for free.

    In my estimation, they actually went the extra mile by providing you the contact information for the studio.

    Keep at it. I had to with a copy of HP DH#2 and after about ten days back and forth with WB customer support, I got an SD copy converted into HD in my UV locker.

    When that was done, the Vudu copy became HDX, but this was not anything Vudu could help me with.

    I had to take the matter up with the Studio. Vudu is just reflecting what is in your UV locker.

    BTW, I have "Sleepy Hollow" also. I have the HDX version via a D2D DVD->HDX upgrade. Good movie and worth the effort.

    Leave a comment:

  • watcherseven
    replied
    Re: Walmart vudu promotions

    Originally posted by jeremymc7 View Post
    I don't think Vudu Customer Care is understanding the situation. This doesn't sound like a studio redemption issue. This was the next response I got from them. Almost sounds rude.


    "Hello and thank you for contacting Vudu Customer Care,
    Thank you for contacting us regarding this issue. I am more than happy to assist you in this matter.

    Again, we cannot upgrade that movie and reinburst you for the difference between SD and HDX. You will need to contact the movie studio regarding this issue to see if they have a more permanent solution . They can be contacted at 1-323-956-5000 Monday-Friday 9am-6pm.
    Thank you and have a nice day!

    VUDU Customer Care"

    It's not even a UV code redemption. It's a wal-mart / vudu pre-order. They don't even address my point that everyone else on the same pre-order got HDX while I got SD. Just over and over, we can't do anything.

    Not that it is any real consolation, but you will receive an HDX UV code in your preorder physical copy that you need to redeem through the studio.

    doesn't help you with the Sleepy hollow code I am afraid.

    Hope they get their act together. Took 2weeks after release date to get my physical copies of True blood season 5 and it was sent out 4 weeks ago.

    Leave a comment:

  • jeremymc7
    replied
    Re: Walmart vudu promotions

    Originally posted by swiss21 View Post
    What is reimburst? lol I guess they mean reimburse. PM someone from the site, they are very helpful.
    Ha Ha. I know. Between the two Vudu rep's there was a lot of grammar mistakes. I actually corrected several in the first few posts but stop spending the time after it seems they didn't want to even present themselves at being helpful or even apologetic or understanding. Besides I'm sure I make my fair amount of mistakes as well.

    Leave a comment:

  • swiss21
    replied
    Re: Walmart vudu promotions

    What is reimburst? lol I guess they mean reimburse. PM someone from the site, they are very helpful.

    Leave a comment:

  • jeremymc7
    replied
    Re: Walmart vudu promotions

    I don't think Vudu Customer Care is understanding the situation. This doesn't sound like a studio redemption issue. This was the next response I got from them. Almost sounds rude.


    "Hello and thank you for contacting Vudu Customer Care,
    Thank you for contacting us regarding this issue. I am more than happy to assist you in this matter.

    Again, we cannot upgrade that movie and reinburst you for the difference between SD and HDX. You will need to contact the movie studio regarding this issue to see if they have a more permanent solution . They can be contacted at 1-323-956-5000 Monday-Friday 9am-6pm.
    Thank you and have a nice day!

    VUDU Customer Care"

    It's not even a UV code redemption. It's a wal-mart / vudu pre-order. They don't even address my point that everyone else on the same pre-order got HDX while I got SD. Just over and over, we can't do anything.

    Leave a comment:

  • jeremymc7
    replied
    Re: Walmart vudu promotions

    Originally posted by madmod20061 View Post
    Maybe try to PM one of the Vudu reps who post here from time to time. They were way more helpful in fixing a similar problem of mine than any of the reps through the support tickets were. My problem was fixed within minutes of the PM. Also, I just checked and my pre-order of H&G was also HDX.
    Sounds like a good idea. I never even thought I PM'ing any of them, just thinking they went though the forums. I had heard before that the Forum Group was unrelated and not associated with the actual Vudu side. Who knows. I'll just need to wait and see if I can find a rep to PM. Thanks.

    Leave a comment:

  • madmod20061
    replied
    Re: Walmart vudu promotions

    Originally posted by jeremymc7 View Post
    I resonded back and got another response immedially from Vudu Customer Care...


    VUDU Customer Care:

    "Hello Jeremy, and thank you for using Vudu customer care.
    Unfortunately, that is the case in a lot of instances with the codes and what definition the "FREE" content is in.The Movie studios dictate that, we cannot do anything in that regard.

    Take care"


    When we all got our pre-order's from Wal-Mart, it's all the same promotion, and all from the Blu-Ray, and I'm the ONLY person reporting to have gotten SD instead of HDX there has to be something wrong on Vudu's side, right?

    What am I missing here...???

    Signed...

    "Confused!"

    Maybe try to PM one of the Vudu reps who post here from time to time. They were way more helpful in fixing a similar problem of mine than any of the reps through the support tickets were. My problem was fixed within minutes of the PM. Also, I just checked and my pre-order of H&G was also HDX.

    Leave a comment:

  • jeremymc7
    replied
    Re: Walmart vudu promotions

    I resonded back and got another response immedially from Vudu Customer Care...


    VUDU Customer Care:

    "Hello Jeremy, and thank you for using Vudu customer care.
    Unfortunately, that is the case in a lot of instances with the codes and what definition the "FREE" content is in.The Movie studios dictate that, we cannot do anything in that regard.

    Take care"


    When we all got our pre-order's from Wal-Mart, it's all the same promotion, and all from the Blu-Ray, and I'm the ONLY person reporting to have gotten SD instead of HDX there has to be something wrong on Vudu's side, right?

    What am I missing here...???

    Signed...

    "Confused!"

    Leave a comment:

  • jeremymc7
    replied
    Re: Walmart vudu promotions

    Originally posted by nugent View Post
    I double checked and both are definitely in HDX.

    At the risk of sounding condescending you are positive you purchased the Blu-ray pre-order?

    If you did indeed get the Blu I would definitely contact them and get it sorted out.

    Good luck!
    I thought perhaps it was the DVD by mistake as well myself, but confirmed it is indeed the Blu-Ray.

    I was surprised and got a response on my case within and HOUR, and on a weekend no less. Vudu must REALLY be stepping up customer service staff. Unfortunately Vudu stated the following:


    VUDU Customer Care:

    "Hello and thank you for contacting Vudu Customer Care,
    Thank you for contacting us regarding this issue. I am more than happy to assist you in this matter.

    The reason for that is because the movie studios that produced those movies dictated that the digital copies be available only in SD for redemption through our service. We have no control over what they allow to be redeemed for digital copies, but will take this as feed back and send it to our promotions department.
    Thank you & have a wonderful day!"

    This doesn't make sense if everyone else here got the HDX versions.

    Leave a comment:

  • nugent
    replied
    Re: Walmart vudu promotions

    Originally posted by jeremymc7 View Post
    Weird, my redeemed for SD on both movies.

    Time to open a case I guess.
    I double checked and both are definitely in HDX.

    At the risk of sounding condescending you are positive you purchased the Blu-ray pre-order?

    If you did indeed get the Blu I would definitely contact them and get it sorted out.

    Good luck!

    Leave a comment:

  • jeremymc7
    replied
    Re: Walmart vudu promotions

    Originally posted by nugent View Post
    I already tossed it but yes, it definitely redeems in HDX. I watched it about a week ago.
    Weird, my redeemed for SD on both movies.

    Time to open a case I guess.

    Leave a comment:

  • nugent
    replied
    Re: Walmart vudu promotions

    Originally posted by jeremymc7 View Post
    Do you have a picture of the back as well? Does it redeem as SD or HDX?
    I already tossed it but yes, it definitely redeems in HDX. I watched it about a week ago.

    Leave a comment:

  • jeremymc7
    replied
    Re: Walmart vudu promotions

    Originally posted by nugent View Post
    http://img560.imageshack.us/img560/6986/hansel.jpg

    Picture of Hansel and Gretel pre-order.

    Do you have a picture of the back as well? Does it redeem as SD or HDX?

    Leave a comment:

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