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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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VUDU AT HOME: DISC-TO-DIGITAL Bugs?

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    #736
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Men In Black BD (1997) incorrectly identifies as Men in Black 3 [2 Discs] [Includes Digital Copy] [UltraViolet] [Blu-ray/DVD]

    Comment

      #737
      Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

      "Anatomy of a Murder" Blu-Ray came up as unidentifiable...

      Comment

        #738
        Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

        Tried to convert the Fast and the Furious trilogy (Blu-ray box set)

        The fast and the furious identified correctly
        2 Fast 2 Furious originally identified as the fast and the furious but after trying again identified correctly.
        Fast and the furious: Tokyo Drift identified incorrectly as The Fast and the Furious

        Comment

          #739
          Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

          panic room updated to hdx! yee

          Comment

            #740
            Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

            Two bugs to report:

            Hanna (Best Buy Exclusive Blu Ray/DVD flipper disc) - Inserted the disc with blu ray side down, showed as Blu Ray and would redeem as HDX for $2 (so far so good). HOWEVER, when added to my cart, it then changed to "Hanna - DVD SD). Attempts to change or edit would take me to the options of $2 SD or $HDX. Again, this is using the Blu ray side.

            The Hills Have Eyes (2006 Remake) - Was recognized as The Hills Have Eyes 2

            Also, I read that the Lord of the Rings Extended Editions were now being recognized, is that in store only or should the program recognize them as well? I inserted Fellowship and Return extended, to be given the option for both for either Fellowship or Return Theatrical. Also, Two Towers Extended was not recognized at all. I installed the program last week and uninstalled/reinstaled it yesterday. Is this the correct process to update it?

            Comment

              #741
              Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

              Godfather trilogy (Blu-ray)...

              Godfather and Godfather II work correctly. Godfather Part III shows as the first Godfather.

              Comment

                #742
                Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                I am unable to get the application to recognize Journey to the Center of the Earth (1998) blu-ray.

                EDIT: The error is, "There was a problem verifying this disc. Please try again or contact customer service."

                Comment

                  #743
                  Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                  Originally posted by somebody6 View Post
                  I am unable to get the application to recognize Journey to the Center of the Earth (1998) blu-ray.

                  EDIT: The error is, "There was a problem verifying this disc. Please try again or contact customer service."
                  The TV mini-series? I don't believe that is available through D2D.

                  Comment

                    #744
                    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                    Originally posted by rdodolak View Post
                    The TV mini-series? I don't believe that is available through D2D.
                    Nope, there is nothing with a title similar to that and form that time frame that's approved for DVD.

                    Comment

                      #745
                      Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                      Bugs:

                      Godfather Trilogy Blu-rays. Part I and Part II identify correctly. Part III identifies as Part I.

                      Comment

                        #746
                        Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                        I know some of these have been reported before, but 1) I want to let Vudu know they're still a problem, even in the current matching list (I just downloaded the program to this PC today), and 2) this is a LONG thread.

                        So, for the discs that gave me the dreaded "There was a problem while verifying this disc. Please try again later or contact Customer Care.", I have marked them XXX. (Don't worry, I don't have that Vin Diesel movie.)

                        Harry Potter and the Deathly Hallows Pt. 1 - XXX

                        LOTR - all three Extended Editions came up with the choice of regular ed. Fellowship or Return of the King

                        Fight Club - XXX

                        Blade Runner: The Director's Cut - identified as The Final Cut

                        Megamind - XXX

                        Also, this is probably more of a web site issue, but when I tried to delete Matrix Revolutions from my D2D list on the web site after doing an at-home D2D conversion, I got a pop-up window saying "Error - invalidArgument
                        physicalCopy is mapped to a physicalCopyPayment", and it remains on my D2D list.

                        Comment

                          #747
                          Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                          Originally posted by MaxH View Post
                          I know some of these have been reported before, but 1) I want to let Vudu know they're still a problem, even in the current matching list (I just downloaded the program to this PC today), and 2) this is a LONG thread.

                          So, for the discs that gave me the dreaded "There was a problem while verifying this disc. Please try again later or contact Customer Care.", I have marked them XXX. (Don't worry, I don't have that Vin Diesel movie.)

                          Harry Potter and the Deathly Hallows Pt. 1 - XXX

                          LOTR - all three Extended Editions came up with the choice of regular ed. Fellowship or Return of the King

                          Fight Club - XXX

                          Blade Runner: The Director's Cut - identified as The Final Cut

                          Megamind - XXX

                          Also, this is probably more of a web site issue, but when I tried to delete Matrix Revolutions from my D2D list on the web site after doing an at-home D2D conversion, I got a pop-up window saying "Error - invalidArgument
                          physicalCopy is mapped to a physicalCopyPayment", and it remains on my D2D list.
                          I too echo the sentiment that I wish The Director's Cut of Blade Runner would be redeemable with the Blu-ray on D2D

                          Comment

                            #748
                            Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                            Rango BD (2011) - There was a problem while verifying this disc. Please try again later or contact Customer Care.

                            Comment

                              #749
                              Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                              Originally posted by rtalbot View Post
                              I too echo the sentiment that I wish The Director's Cut of Blade Runner would be redeemable with the Blu-ray on D2D
                              Well, Ridley Scott disavowed the "Director's Cut", which was based on a working cut that had been lost. It turns out he actually worked a lot on the "Final Cut" to give the fans something instead of that "Director's Cut", so I just went ahead and redeemed the Final Cut via D2D anyway.

                              Comment

                                #750
                                Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                                Originally posted by MaxH View Post
                                Well, Ridley Scott disavowed the "Director's Cut", which was based on a working cut that had been lost. It turns out he actually worked a lot on the "Final Cut" to give the fans something instead of that "Director's Cut", so I just went ahead and redeemed the Final Cut via D2D anyway.
                                Yeah same here.
                                "Final Cut" is the best one, but I would like to have both cuts on my VUDU, especially since the Blu-Ray set contains 5 versions!

                                Comment

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