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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Error linking Vudu to UV account

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  • jgiovanni
    replied
    Re: Error linking Vudu to UV account

    Did VUDU temporarily remove the Ultraviolet account setting from Accoutn info? I don't see it anywhere?

    Leave a comment:

  • MaxH
    replied
    Re: Error linking Vudu to UV account

    Originally posted by amiaturtle View Post
    So if it's not Vudu nor UV is it the magical digital feary that is messing with us. Damn it feary, I used to have all my accounts hooked up to Vudu and you came into our lives. I don't like you!
    A Vudu employee said it wasn't them. Where did you get that it's not an Ultraviolet-based restriction?

    Leave a comment:

  • nganiere
    replied
    Re: Error linking Vudu to UV account

    Originally posted by amiaturtle View Post
    So if it's not Vudu nor UV is it the magical digital feary that is messing with us. Damn it feary, I used to have all my accounts hooked up to Vudu and you came into our lives. I don't like you!
    Tonight, you go to ultraviolet info under you account and it goes to the account info page, not the page where it tells you if your ultraviolet link is ok, or where you unlink/relink the UV account, also I added a movie in a main account tonight which is UV (Turbo) and it's not showing up in my secondary account either.....

    Leave a comment:

  • amiaturtle
    replied
    Re: Error linking Vudu to UV account

    Originally posted by FelipeF View Post
    The limit is NOT imposed by us, FYI.
    So if it's not Vudu nor UV is it the magical digital feary that is messing with us. Damn it feary, I used to have all my accounts hooked up to Vudu and you came into our lives. I don't like you!

    Leave a comment:

  • FelipeF
    replied
    Re: Error linking Vudu to UV account

    The limit is NOT imposed by us, FYI.

    Leave a comment:

  • echopulse
    replied
    Re: Error linking Vudu to UV account

    I agree. Vudu insists that this issue is a limitation imposed by DECE, but as I still have 3 members linked to CinemaNow, and 4 linked to flixster, that is clearly not the case. Unless DECE only imposes that limit on vudu, which I can't imagine that being the case.

    Leave a comment:

  • amiaturtle
    replied
    Re: Error linking Vudu to UV account

    Originally posted by FelipeF View Post
    UltraViolet has been having issues for the past 24 hours. They hope to have everything resolved soon.
    Yes, it was finally resolved. Able to link 2 accounts now. But that still doesn't fix the problem of been limited to permanently linking up our other UV accounts. We have up to 6 accounts on UV and all of us are paying customers at Vudu. Therefore it seems ridiculous that you VUDU only allow 2 of our 6 paying accounts to link up permanently to our payed services when we used to be able to be linked up at all times before. This is frustrating and makes us not wanna buy movies or shows from Vudu no more. It's too bad because as you can see in our accounts since you have access to them...we do buy a lot of stuff from Vudu, but who wants to deal with this problem when other companies including UV allows for all our accounts to be linked up.

    Leave a comment:

  • FelipeF
    replied
    Re: Error linking Vudu to UV account

    UltraViolet has been having issues for the past 24 hours. They hope to have everything resolved soon.

    Leave a comment:

  • amiaturtle
    replied
    Re: Error linking Vudu to UV account

    I am having this same issue. 1 of my 3 ultra Violet accounts wouldn't permanently link to Vudu. Decided to unlink 1 of the 2 accounts that were linked so that the 3rd would link up, but now non of the 2 unlinked accounts will link. Now I have only 1 account linked. My other 2 accounts won't link. It's ridiculous to have this limit with Vudu. I have no problem linking all my flixter accounts only Vudu. At this point I'm thinking of just stop buying with Vudu and move on to Flixter.

    Leave a comment:

  • starhedgehog
    replied
    Re: Error linking Vudu to UV account

    Originally posted by vanton619 View Post
    So. I'm having a similar linking issue as many people here. My primary Vudu account (which includes non-UV purchases) is currently disconnected from my primary UV account, and I cannot reconnect. Vudu was no help (says the problem lies with UV) and I cannot access my linked services page on uvvu.com to make sure there are no magical additional connections to Vudu from my primary UV account because there is some problem there. Now, if I create another UV account (lets call it "primary-2"), link that guy to Vudu, then merge primary-1 UV account into primary-2 UV account (to maintain UV connection to Vudu and losing other connections), I should, in theory, have my Vudu account with non-UV purchases linked to a UV account that will have all of my UV purchases, correct?

    Edit: Turns out this worked! I now have an extra member in my UV account, but I'm going to clean that up if/when UV ever fixes that issue. The issue with UV is that when I go into my account and look at the Member Details page, the entire page shows like a copied image of what it would look like (ie. no links can be clicked and the input fields cannot be edited). Anyone else seeing this problem in their accounts? It seems to affect every member of my current account; a new member with no other association to said previous account; using IE, Firefox and Chrome browsers and on my laptop, desktop and smartphone.

    Thanks, I may try this if I don't hear back from Ultraviolet soon. All UV movies merged with no problems? I do wish UV would lift this 2 connection limit for a limited time so I can get reconnected without waiting for a resolution.

    Leave a comment:

  • BJBBJB
    replied
    Re: Error linking Vudu to UV account

    Wow....am I glad I found this.

    I am almost afraid to try this!

    It seems like this issue occurs when more than one user links to a vudu account.
    But my needs are pretty simple so maybe I am okay?

    I have an ultraviolet account and a vudu account. Another family member has an ultraviolet account and a flixter account.
    I just want to add that family member to my ultraviolet account as a "sub-member" of mine.

    Now....once I do that, I can tell them to create a vudu account in their name, but then they have to link that vudu account to my subaccount? Can they also link their vudu account in their name to both their UV account and mine?

    Or....since they already have a flixter account linked to their UV account, can they just add my UV to that?

    It seems like if I do this I could end up with the same problems others on this thread are having, so maybe I should wait until it is "fixed". But it looks like that might take a while.

    Thanks for any help.
    BJBBJB

    Leave a comment:

  • vanton619
    replied
    Re: Error linking Vudu to UV account

    So. I'm having a similar linking issue as many people here. My primary Vudu account (which includes non-UV purchases) is currently disconnected from my primary UV account, and I cannot reconnect. Vudu was no help (says the problem lies with UV) and I cannot access my linked services page on uvvu.com to make sure there are no magical additional connections to Vudu from my primary UV account because there is some problem there. Now, if I create another UV account (lets call it "primary-2"), link that guy to Vudu, then merge primary-1 UV account into primary-2 UV account (to maintain UV connection to Vudu and losing other connections), I should, in theory, have my Vudu account with non-UV purchases linked to a UV account that will have all of my UV purchases, correct?

    Edit: Turns out this worked! I now have an extra member in my UV account, but I'm going to clean that up if/when UV ever fixes that issue. The issue with UV is that when I go into my account and look at the Member Details page, the entire page shows like a copied image of what it would look like (ie. no links can be clicked and the input fields cannot be edited). Anyone else seeing this problem in their accounts? It seems to affect every member of my current account; a new member with no other association to said previous account; using IE, Firefox and Chrome browsers and on my laptop, desktop and smartphone.

    Leave a comment:

  • ddevil
    replied
    Re: Error linking Vudu to UV account



    I'm getting this error too. I wonder why it's taking so long for them to correct it.

    Leave a comment:

  • starhedgehog
    replied
    Re: Error linking Vudu to UV account

    Hi, I been having this problem for 2 months now and it is still unresolved. My UV link was disconnected and I got the same error message from "Page 1" when I try to relink, and only 1 person is linked in my sub account right now, not 2. I contacted VUDU, and they told me I had to contact Ultraviolet. I gave them all the information, they were quick to reply and they told me to do steps to see what the problem was, after the 3rd email they said that this is a known issue and they will contact me when they find a resolution. A month later they sent me a message saying sorry for the wait and they are still working on it. It is month 2 and nothing has changed.

    It is frustrating for me, but I am glad Ultraviolet hasn't forgotten me yet. I heard a lot of people with the same problem are getting relinked however I am still in the dark about this "known issue". VUDU link is not listed anywhere in my UV linked services. Could the old links be hidden whenever they did updates to their services? I don't know what else to do besides wait. I feel this is punishment for unlinking. I thought about removing my sub accounts to see if it would work again but Ultraviolet said not to make those changes since this is a known issue.

    Thank you for reading. Have a good day.

    Leave a comment:

  • mrhappi79
    replied
    Re: Error linking Vudu to UV account

    Originally posted by chnandler_bong View Post
    Forgive my ignorance, but what is meant by "next UV update"?
    I think they're referring to whatever they do on the backend. Since there's no software they provide, I would assume they make changes periodically and then we as users notice them with changes such as the linking limit. With the next update we'll notice that they've changed the UV to Vudu limit of two accounts. Hopefully they make an announcement. If not I'll be sure and let you guys know when I'm notified.

    Leave a comment:

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