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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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Error linking Vudu to UV account

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  • vraytchev
    replied
    Re: Error linking Vudu to UV account

    Hi goneviral,
    Can you elaborate what you mean when you said you found a workaround? I would love to get it to work as well, even if it is not official. So far, Flixster and CinemaNow both have allowed permanent linking to my vudu Collection to three users each, Vudu is the only one that only allows two, unfortunately, there are movies that I own on Vudu (UV), that do not work on the other retailers and I would love to get Vudu to work.

    Leave a comment:

  • goneviral
    replied
    Re: Error linking Vudu to UV account

    I too am experiencing this issue. I am currently setting up a Roku for my 80-year-old father. The other channels worked without a hitch but giving him access to my UV account via Vudu has not gone well. The workarounds suggested on the prior two boards are not working, either. It is frustrating because he will never get this set up on his own. I really need to get it working today.

    Do we know if anyone on Vudu's phone service has the ability to fix this?

    Edit: I just bullied in a workaround. I don't think it worked the way it was supposed to work but it does work. That's all that matters to me for today. I'll figure out the rest later.

    In the interim, my 80-year-old father has hundreds of movies he can watch whenever he wants now, which is an amazing turn of events for a man his age. He is blown away by the modern technology of Vudu streaming.

    Leave a comment:

  • Walter-S_North_Carolina
    replied
    Re: Error linking Vudu to UV account

    Originally posted by mrhappi79 View Post
    What do you mean by their purchases will show if they manually link first?


    I'm currently the third member and my newly purchased content does not show for other members even if I go back and link. Since the link does not stay consistent I go back and link, though I cannot check the box and have to settle for the uv to vudu relationship only. Doesn't allow a two way link. Anyway, this still doesn't get my purchases to the others. Furthermore, the vudu link doesn't even appear on my uv account anymore.

    As for this issue I've been in talks with UV and today I was told that their next update will correct this issue. I was given no timeframe as to when that would happen.

    Thank you for the update.

    I had heard of a few other bugs (one major nasty one) with UVVU account linking/un-linking.

    I wonder if DECE will have release notes so bug fixes can be identified with each release version. I doubt it though. I suspect this information will be available just to the partners interfacing with their systems via the API they have developed and withheld from the consumer population.

    Leave a comment:

  • mrhappi79
    replied
    Re: Error linking Vudu to UV account

    Originally posted by MichaelB9 View Post
    So those 2 members never purchase or add anything through Vudu since they really can't see their content they were to purchase unless they go and manually link first.
    What do you mean by their purchases will show if they manually link first?


    I'm currently the third member and my newly purchased content does not show for other members even if I go back and link. Since the link does not stay consistent I go back and link, though I cannot check the box and have to settle for the uv to vudu relationship only. Doesn't allow a two way link. Anyway, this still doesn't get my purchases to the others. Furthermore, the vudu link doesn't even appear on my uv account anymore.

    As for this issue I've been in talks with UV and today I was told that their next update will correct this issue. I was given no timeframe as to when that would happen.

    Leave a comment:

  • Walter-S_North_Carolina
    replied
    Re: Error linking Vudu to UV account

    Originally posted by Speedaddict81 View Post
    Well, I love to agree with you, Walt, but this is not what most people are thinking with a 'Family' of UV users (and I think you'd agree, 4 wives, to fill out the sub-user quota, is 3-4 to many). I'd wager that the situation you mention would be best served by simply merging the UV accounts (which, right now, would add all UV content to the primary accounts' Vudu).

    The problem arises when you add in a couple of kids of different ages with their own TV/device and you want to segregate their content. Even more so, the extended family, including Parents, Siblings, In-laws and the like, which is waht I want to do, but with a limit of two Vudu users linked to the same UV 'family' some would be stuck with the sub-standard CinemaNow or Flixster services. In reality, until there is a way to selectively distribute movies to the sub-users I will not add my Parents to the mix since much of my collection would be unappealing to them (and I'd hate for them to think 'this looks like a good movie' only to be disappointed by the content), likewise I don't want to add my Brother, as he has little ones, and I have no desire to have Thomas the Tank show up in my Vudu list.

    This whole thing is like having a car that seats 5 people, but some bogus restriction limiting you to carrying one passenger.

    I do understand that most users who are utilizing the linking feature are NOT doing the metro couple --> `burb x-fer, but it is my understanding, that was what the linking feature was designed to accommodate.

    To expect it to be able to be used to create personality specific "playlists" add-hoc is asking a lot from a technology which is still in the drive to critical mass.

    Further, to volunteer to dismiss the ability to have remote access to the entirety of a personal entertainment library because this one feature is yet to be developed more robustly I find a fickle decision.

    In your case, you have to admit that having a working linking feature is a nice thing to be able to use, even if you have to press "Down" on your remote to pass by the "Thomas The Train" collection of your third-nephew's cousin's aunt's day-care library which you have linked to.

    Leave a comment:

  • Speedaddict81
    replied
    Re: Error linking Vudu to UV account

    Originally posted by Walter-S_North_Carolina View Post
    ...so here is the idea.

    Two electronic savvy metro's hook up and the guy proposes to the girl. They say their vows, do the deed, and move to the `burbs.

    In the new crib, they both have UV accounts stemming from their single lives but only one flat screen in the family room.

    Linking accounts was meant to solve this type of problem...
    Well, I love to agree with you, Walt, but this is not what most people are thinking with a 'Family' of UV users (and I think you'd agree, 4 wives, to fill out the sub-user quota, is 3-4 to many). I'd wager that the situation you mention would be best served by simply merging the UV accounts (which, right now, would add all UV content to the primary accounts' Vudu).

    The problem arises when you add in a couple of kids of different ages with their own TV/device and you want to segregate their content. Even more so, the extended family, including Parents, Siblings, In-laws and the like, which is waht I want to do, but with a limit of two Vudu users linked to the same UV 'family' some would be stuck with the sub-standard CinemaNow or Flixster services. In reality, until there is a way to selectively distribute movies to the sub-users I will not add my Parents to the mix since much of my collection would be unappealing to them (and I'd hate for them to think 'this looks like a good movie' only to be disappointed by the content), likewise I don't want to add my Brother, as he has little ones, and I have no desire to have Thomas the Tank show up in my Vudu list.

    This whole thing is like having a car that seats 5 people, but some bogus restriction limiting you to carrying one passenger.

    Leave a comment:

  • Walter-S_North_Carolina
    replied
    Re: Error linking Vudu to UV account

    ...so here is the idea.

    Two electronic savvy metro's hook up and the guy proposes to the girl. They say their vows, do the deed, and move to the `burbs.

    In the new crib, they both have UV accounts stemming from their single lives but only one flat screen in the family room.

    Linking accounts was meant to solve this type of problem. I think you are trying to make it something else.

    IMHO, Vudu is still the gold standard for iVoD.

    iTunes is trying to retro-fit their circa 2005 systems which were designed as a trendy way to sell MP4 files into an iVoD retailer.

    Amazon has a good solid business plan for this market space, but lacks the single focus of the good folks at Vudu.

    To throw the baby out with the bath water because some obscure linking feature does not work in some obscure method I think is missing the point of being able to have your entire video library available via remote access. This has been the holy grail of in-home entertainment for I do not know how many years and it is finally here.

    You may abandon Vudu if you wish. I am an extremely happy customer.

    Leave a comment:

  • vraytchev
    replied
    Re: Error linking Vudu to UV account

    BTW, researching this issue on uvvu.com it states:
    ------------------
    Q: My UltraViolet retailer or UltraViolet streaming provider's web site will not allow me to link to my UltraViolet account.

    R: UltraViolet services are not obligated to provide linking capability. Please contact your service provider's customer support for assistance.
    ------------------

    So it seems to me the issue is with the "service provider" (i.e. vudu), particularly, since i have successfully been able to permanently link the thrid household member to other providers. As someone else said, other than this problem, vudu has been a great retailer and I would like to stick with it, and get my household members to use it, but as it is right now (and at least for the last half year) we can't. So vudu Customer Support, help! Thanks.

    Leave a comment:

  • MichaelB9
    replied
    Re: Error linking Vudu to UV account

    I would also like to see a resolution or just at least a valid response to this issue. I never have seen a valid response from Vudu and always gotten the run around from UV support. I have a total of 5 on my family account with 2 that are unable to permanently link. So those 2 members never purchase or add anything through Vudu since they really can't see their content they were to purchase unless they go and manually link first. So it hasn't been worth it to them. So Vudu is really loosing out here from extra purchases. If this is a rule set by Vudu only, hopefully other viable retailers in addition to Flixster come along so that they can link their accounts. Vudu is still the best overall service, except for this really aggravating issue.

    Leave a comment:

  • mrhappi79
    replied
    Re: Error linking Vudu to UV account

    I'm experiencing this problem as I just linked with another account and I'm the third account. The only way to make the link is to uncheck the box that creates a two way link between uv and vudu. Not only does this create a link that only lasts a few hours, to make things worse any additions to vudu past the merge date, do NOT show up on the UV account. I'm surprised no one has mentioned this part of the problem as it defeats the purpose of merging which is for all members to be able to share titles with one another while adding to the library along the way.

    Leave a comment:

  • vraytchev
    replied
    Re: Error linking Vudu to UV account

    So, six month since this was reported with no clear resolution. Great job on both UVVU or Vudu's side. As with many other people on here, I have a UV account with two subaccounts for a total of 3 accounts in my household. I only recently added the third account, so had not experienced this problem, but now, I am! The third account will not permanently link to vudu (although it does temporarily!) with the same error on vudu's side that only 2 accounts can be linked to a service at a time! Really? They why are all three permanently successfully linked to flixster? Including this latest account that I added. Yes, all three are linked to flixster without problem, yet only two can link to vudu, and the third one will not permanently link. Seems to me that if other retailers like flixster are able to accommodate this, vudu should as well. If it were a set rule bu UVVU, then it should not have been possible to link all three to flixster. I like(d) vudu until now, but it seems like you (vudu) are trying really hard to make your customers go to other vendors since you do not allow linking more than two accounts. Particularly, since there has been no real response from vudu on this problem or work towards a resolution, I guess I will have to direct my household to use flixster. A resolution on vudu's side would be greatly appreciated. Thanks.

    Leave a comment:

  • MikeTV
    replied
    Re: Error linking Vudu to UV account

    This problem still exists for me. How does anyone with a family manage their UV and linking to each individual Vudu accounts if this limitation exists?

    Leave a comment:

  • jwhitlow
    replied
    Re: Error linking Vudu to UV account

    Originally posted by jwhitlow View Post
    I just experienced this yesterday with my second sub-account. I am also suspicious that it is an UltraViolet issue since attempts to link the sub-account with Flixster also failed. I opened a ticket with UltraViolet, but they came back and advised me that they are forwarding the issue to Flixster and closing the ticket & that I should be hearing from Flixster.

    I did advise them in my original trouble ticket that linking failed for both Flixster and Vudu, but they did not mention Vudu in their response to me.
    I have made some progress with help from Flixster. They advised me to grant my sub-member Full permissions and have him try linking again. It did indeed work. I had him logout and then I reset his permissions back to Standard & had him log back in and this worked as well.

    I did write back to tell Flixster that it was only a partial success, though. When he logs into his Flixster account, he only see just under half of the movies in my collection.

    I also had him retry the Vudu linking while he was a Full member, but it still fails.

    Leave a comment:

  • jwhitlow
    replied
    Re: Error linking Vudu to UV account

    Originally posted by chnandler_bong View Post
    The Vudu account is not linked to any UV account, and the UV account is not linked to any service at all. I get this error message when trying to link the two accounts on vudu.com, but I suspect it is an error from uvvu.com. Any thoughts anyone?
    I just experienced this yesterday with my second sub-account. I am also suspicious that it is an UltraViolet issue since attempts to link the sub-account with Flixster also failed. I opened a ticket with UltraViolet, but they came back and advised me that they are forwarding the issue to Flixster and closing the ticket & that I should be hearing from Flixster.

    I did advise them in my original trouble ticket that linking failed for both Flixster and Vudu, but they did not mention Vudu in their response to me.

    Leave a comment:

  • digitalfreaknyc
    replied
    Re: Error linking Vudu to UV account

    This just keeps getting worse and worse.

    Now I can't even get TWO accounts to link together. I have to keep switching between accounts to watch movies and the damn PS3 doesn't even let me log out.

    Vudu, you're very QUICKLY becoming more trouble than you're worth. Fix the damn problems already.

    Leave a comment:

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