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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Error linking Vudu to UV account

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    #91
    Re: Error linking Vudu to UV account

    It looks like the ability to link has shown back up here on Vudu now.

    Comment

      #92
      Re: Error linking Vudu to UV account

      Originally posted by ydkjman View Post
      It looks like the ability to link has shown back up here on Vudu now.
      Thanks for posting ydkj,

      The UV link page has been re-enabled. If anyone has any problems, please let us know.

      Comment

        #93
        Re: Error linking Vudu to UV account

        This is not true for my account. I still can not link Vudu and UltraViolet all it does is send my to my account info page so the problem is not fixed yet. I have logged off and back on to both services and still nothing has changed.

        Comment

          #94
          Re: Error linking Vudu to UV account

          Originally posted by Nikoscryptic View Post
          This is not true for my account. I still can not link Vudu and UltraViolet all it does is send my to my account info page so the problem is not fixed yet. I have logged off and back on to both services and still nothing has changed.
          Clear the cache from your browser. You can also do a Ctrl + F5 to do the same.

          Comment

            #95
            Re: Error linking Vudu to UV account

            Originally posted by FelipeF View Post
            Clear the cache from your browser. You can also do a Ctrl + F5 to do the same.
            I can verify this works, I had to do the same when someone told me it was fixed and I didn't believe him cause I had the same problem, just did a browser refresh and the uv linking page showed up....

            Comment

              #96
              Re: Error linking Vudu to UV account

              The issue was finally fixed on my end. Ultra Violet looked into it, took them a while but they finally fixed the issue. I can now keep all our Vudu accounts connected to our Ultra Violet account. Thanks Ultra Violet!

              Comment

                #97
                Re: Error linking Vudu to UV account

                Originally posted by amiaturtle View Post
                The issue was finally fixed on my end. Ultra Violet looked into it, took them a while but they finally fixed the issue. I can now keep all our Vudu accounts connected to our Ultra Violet account. Thanks Ultra Violet!
                So what was your situation exactly? Multiple VUDU accounts connected to the same UV?
                Can you detail how many accounts/libraries, and whether this is still working?

                How did you contact UV to get this result? Would be nice to be able to reproduce :-)

                Comment

                  #98
                  Re: Error linking Vudu to UV account

                  Originally posted by intel352 View Post
                  So what was your situation exactly? Multiple VUDU accounts connected to the same UV?
                  Can you detail how many accounts/libraries, and whether this is still working?

                  How did you contact UV to get this result? Would be nice to be able to reproduce :-)
                  Hello,
                  At the time of trouble I had 3 Vudu accounts linked with the same Ultra Violet account. And I guess someone had the bright idea to limit the amount of Vudu accounts that were linked with an Ultra Violet account to only 2.

                  Whoever was the cause of it... Vudu or UV or the magical digital fairy we'll never know.

                  I sent emails to both Vudu and UV at the time (by way of support), Vudu right away said it was not their doing and that I should contact UV, which I did, after a few e-mails and a long while they finally resolved the issue and am now able to link more than 2 Vudu accounts to the UV account.

                  UV has a limit of 6 accounts which can contribute to the same library to be shared, of which I use only 4 right now, and all 4 have their own individual Vudu accounts which contribute the the one library that we all share.

                  Comment

                    #99
                    Re: Error linking Vudu to UV account

                    Today, several of my sibling UV accounts' links to Vudu are being "deleted" (and I use the word "deleted" because that is the term that the Vudu customer rep said). I did not delete them, nor did any of the users.

                    Help!!!!

                    Comment

                      #100
                      Re: Error linking Vudu to UV account

                      Originally posted by Cdfuller View Post
                      Today, several of my sibling UV accounts' links to Vudu are being "deleted" (and I use the word "deleted" because that is the term that the Vudu customer rep said). I did not delete them, nor did any of the users.

                      Help!!!!
                      That is odd. Vudu as far as I understand would not be able to delete UV accounts. They are separate entities as far as I understand. Maybe they just removed the links to your UV account.

                      Comment

                        #101
                        Re: Error linking Vudu to UV account

                        Originally posted by Cdfuller View Post
                        Today, several of my sibling UV accounts' links to Vudu are being "deleted" (and I use the word "deleted" because that is the term that the Vudu customer rep said). I did not delete them, nor did any of the users.

                        Help!!!!
                        Noticed that issue with my main account. Went into my account and found that my Ultraviolet link was invalid. Relinked my Ultraviolet account and all worked fine. Don't know why it happened, but glad it re-linked without any issues.

                        I went and checked the other UVVU accounts linked to my Vudu account all of them were alright. Hopefully, you will be able to re-link them without any issue.

                        Comment

                          #102
                          Re: Error linking Vudu to UV account

                          I was able to relink, and that issue was resolved. But only 2/3 of the library is showing up.

                          Do you think that I need to check other providers (CinemaNow, Flixster) to see if I lost my link there? I had used these providers to build some of my library, but once the titles were pushed upstream to my UV account, it shouldn't matter. Right?

                          Thanks again for all the knowledge that is out there!

                          Comment

                            #103
                            Re: Error linking Vudu to UV account

                            Originally posted by Cdfuller View Post
                            I was able to relink, and that issue was resolved. But only 2/3 of the library is showing up.

                            Do you think that I need to check other providers (CinemaNow, Flixster) to see if I lost my link there? I had used these providers to build some of my library, but once the titles were pushed upstream to my UV account, it shouldn't matter. Right?

                            Thanks again for all the knowledge that is out there!
                            The only tittles that will show up are your UV tittles. Therefore anything that does not have the UV logo when you purchase a tittle will only show up through that provider which ever it may be, in example Vudu, Cinema Now, Flixter, Target Ticket, MGO, Sony, Nook, Kaledeisape, etc...

                            No you don't need to check. All of these providers are separate entities and have nothing to do with each other, other than sharing UV tittles though the Ultra Violet service which is operated by the Digital Entertainment Content Ecosystem (DECE) LLC, a Delaware limited liability company located in the United States.

                            Comment

                              #104
                              Re: Error linking Vudu to UV account

                              Originally posted by Cdfuller View Post
                              I was able to relink, and that issue was resolved. But only 2/3 of the library is showing up.

                              Do you think that I need to check other providers (CinemaNow, Flixster) to see if I lost my link there? I had used these providers to build some of my library, but once the titles were pushed upstream to my UV account, it shouldn't matter. Right?

                              Thanks again for all the knowledge that is out there!
                              The UV providers still provide the content to your UV locker.

                              If things were purchased by others that were linked to your account and they haven't been re-linked, then their content may not show up. ie...Friend A purchased something that was UV enabled. I shows up on your account as long as they are linked. If they are de-linked, then their content will not show up.

                              Comment

                                #105
                                Re: Error linking Vudu to UV account

                                Originally posted by Gnatevil View Post
                                The UV providers still provide the content to your UV locker.

                                If things were purchased by others that were linked to your account and they haven't been re-linked, then their content may not show up. ie...Friend A purchased something that was UV enabled. I shows up on your account as long as they are linked. If they are de-linked, then their content will not show up.
                                That is incorrect. Once a movie is added to your UV locker it's there forever regardless of if the original purchasing provider is linked or not. You could disconnect all services and if you look at uvvu.com, all your movies will still be there.

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