Error linking Vudu to UV account

[ydkjman]

Re: Error linking Vudu to UV account

It looks like the ability to link has shown back up here on Vudu now.

[Guest]

Re: Error linking Vudu to UV account

It looks like the ability to link has shown back up here on Vudu now.

Thanks for posting ydkj,

The UV link page has been re-enabled. If anyone has any problems, please let us know.

[Nikoscryptic]

Re: Error linking Vudu to UV account

This is not true for my account. I still can not link Vudu and UltraViolet all it does is send my to my account info page so the problem is not fixed yet. I have logged off and back on to both services and still nothing has changed.

[FelipeF]

Re: Error linking Vudu to UV account

This is not true for my account. I still can not link Vudu and UltraViolet all it does is send my to my account info page so the problem is not fixed yet. I have logged off and back on to both services and still nothing has changed.

Clear the cache from your browser. You can also do a Ctrl + F5 to do the same.

[nganiere]

Re: Error linking Vudu to UV account

Clear the cache from your browser. You can also do a Ctrl + F5 to do the same.

I can verify this works, I had to do the same when someone told me it was fixed and I didn't believe him cause I had the same problem, just did a browser refresh and the uv linking page showed up....

[amiaturtle]

Re: Error linking Vudu to UV account

The issue was finally fixed on my end. Ultra Violet looked into it, took them a while but they finally fixed the issue. I can now keep all our Vudu accounts connected to our Ultra Violet account. Thanks Ultra Violet!

[intel352]

Re: Error linking Vudu to UV account

The issue was finally fixed on my end. Ultra Violet looked into it, took them a while but they finally fixed the issue. I can now keep all our Vudu accounts connected to our Ultra Violet account. Thanks Ultra Violet!

So what was your situation exactly? Multiple VUDU accounts connected to the same UV?
Can you detail how many accounts/libraries, and whether this is still working?

How did you contact UV to get this result? Would be nice to be able to reproduce :-)

[amiaturtle]

Re: Error linking Vudu to UV account

So what was your situation exactly? Multiple VUDU accounts connected to the same UV?
Can you detail how many accounts/libraries, and whether this is still working?

How did you contact UV to get this result? Would be nice to be able to reproduce :-)

Hello,
At the time of trouble I had 3 Vudu accounts linked with the same Ultra Violet account. And I guess someone had the bright idea to limit the amount of Vudu accounts that were linked with an Ultra Violet account to only 2.

Whoever was the cause of it... Vudu or UV or the magical digital fairy we'll never know.

I sent emails to both Vudu and UV at the time (by way of support), Vudu right away said it was not their doing and that I should contact UV, which I did, after a few e-mails and a long while they finally resolved the issue and am now able to link more than 2 Vudu accounts to the UV account.

UV has a limit of 6 accounts which can contribute to the same library to be shared, of which I use only 4 right now, and all 4 have their own individual Vudu accounts which contribute the the one library that we all share.

[Cdfuller]

Re: Error linking Vudu to UV account

Today, several of my sibling UV accounts' links to Vudu are being "deleted" (and I use the word "deleted" because that is the term that the Vudu customer rep said). I did not delete them, nor did any of the users.

Help!!!!

[amiaturtle]

Re: Error linking Vudu to UV account

Today, several of my sibling UV accounts' links to Vudu are being "deleted" (and I use the word "deleted" because that is the term that the Vudu customer rep said). I did not delete them, nor did any of the users.

Help!!!!

That is odd. Vudu as far as I understand would not be able to delete UV accounts. They are separate entities as far as I understand. Maybe they just removed the links to your UV account.

[Gnatevil]

Re: Error linking Vudu to UV account

Today, several of my sibling UV accounts' links to Vudu are being "deleted" (and I use the word "deleted" because that is the term that the Vudu customer rep said). I did not delete them, nor did any of the users.

Help!!!!

Noticed that issue with my main account. Went into my account and found that my Ultraviolet link was invalid. Relinked my Ultraviolet account and all worked fine. Don't know why it happened, but glad it re-linked without any issues.

I went and checked the other UVVU accounts linked to my Vudu account all of them were alright. Hopefully, you will be able to re-link them without any issue.

[Cdfuller]

Re: Error linking Vudu to UV account

I was able to relink, and that issue was resolved. But only 2/3 of the library is showing up.

Do you think that I need to check other providers (CinemaNow, Flixster) to see if I lost my link there? I had used these providers to build some of my library, but once the titles were pushed upstream to my UV account, it shouldn't matter. Right?

Thanks again for all the knowledge that is out there!

[amiaturtle]

Re: Error linking Vudu to UV account

I was able to relink, and that issue was resolved. But only 2/3 of the library is showing up.

Do you think that I need to check other providers (CinemaNow, Flixster) to see if I lost my link there? I had used these providers to build some of my library, but once the titles were pushed upstream to my UV account, it shouldn't matter. Right?

Thanks again for all the knowledge that is out there!

The only tittles that will show up are your UV tittles. Therefore anything that does not have the UV logo when you purchase a tittle will only show up through that provider which ever it may be, in example Vudu, Cinema Now, Flixter, Target Ticket, MGO, Sony, Nook, Kaledeisape, etc...

No you don't need to check. All of these providers are separate entities and have nothing to do with each other, other than sharing UV tittles though the Ultra Violet service which is operated by the Digital Entertainment Content Ecosystem (DECE) LLC, a Delaware limited liability company located in the United States.

[Gnatevil]

Re: Error linking Vudu to UV account

I was able to relink, and that issue was resolved. But only 2/3 of the library is showing up.

Do you think that I need to check other providers (CinemaNow, Flixster) to see if I lost my link there? I had used these providers to build some of my library, but once the titles were pushed upstream to my UV account, it shouldn't matter. Right?

Thanks again for all the knowledge that is out there!

The UV providers still provide the content to your UV locker.

If things were purchased by others that were linked to your account and they haven't been re-linked, then their content may not show up. ie...Friend A purchased something that was UV enabled. I shows up on your account as long as they are linked. If they are de-linked, then their content will not show up.

[RogerJ]

Re: Error linking Vudu to UV account

The UV providers still provide the content to your UV locker.

If things were purchased by others that were linked to your account and they haven't been re-linked, then their content may not show up. ie...Friend A purchased something that was UV enabled. I shows up on your account as long as they are linked. If they are de-linked, then their content will not show up.

That is incorrect. Once a movie is added to your UV locker it's there forever regardless of if the original purchasing provider is linked or not. You could disconnect all services and if you look at uvvu.com, all your movies will still be there.