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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango ... See more
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Disc to Digital Title List

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    Re: Direct-to-Digital list and other utilities (Error Tracker, Redemption Log)

    Originally posted by LuzRinggold View Post
    They need to put him on payroll since he's doing their job for them.
    I Agree!!!!

    Comment


      Re: Direct-to-Digital list and other utilities (Error Tracker, Redemption Log)

      Originally posted by Blurayfan View Post
      The Disc to Digital database on VUDU appears to have errors. Some of the titles shown are listed when searching the database through the database for VUDU To Go, however the in store database doesn't show the title. For example Payback is not listed however I had converted that through the VUDU To Go app in the past.


      Payback: Straight Up (Director's Cut)
      Maybe a delayed effect since Payback now shows up in the In Store D2D list.

      Comment


        Re: Direct-to-Digital list and other utilities (Error Tracker, Redemption Log)

        WooHoo, our High Priest of UltraViolet has been given recognition.

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          Re: Direct-to-Digital list and other utilities (Error Tracker, Redemption Log)

          The Notebook has been out for a while now as I converted it on 6/14/13.

          Comment


            Re: Direct-to-Digital list and other utilities (Error Tracker, Redemption Log)

            Red Dawn doesn't show up as D2D.

            Comment


              Re: Direct-to-Digital list and other utilities (Error Tracker, Redemption Log)

              Quick question...

              Does Vudu@home Disc to Digital have the same films as instore Disc To Digital?

              Mostly was asking because it would be handy to know that Film X was instore only vs Film Y being Both, and Film Z being @home only.

              Any knowledge please share.

              Comment


                Re: Direct-to-Digital list and other utilities (Error Tracker, Redemption Log)

                Originally posted by LuzRinggold View Post
                Red Dawn doesn't show up as D2D.
                Yea like he said they changed something and he was going to have to roll back and try and fix it. Prolly 10 posts above yours the last update went wonky!

                Comment


                  Re: Direct-to-Digital list and other utilities (Error Tracker, Redemption Log)

                  Originally posted by BobSmith007 View Post
                  Quick question...

                  Does Vudu@home Disc to Digital have the same films as instore Disc To Digital?

                  Mostly was asking because it would be handy to know that Film X was instore only vs Film Y being Both, and Film Z being @home only.

                  Any knowledge please share.
                  Yes, the list is the same. Some movies don't work @home, but that is because of bugs with the software/database.

                  Comment


                    Re: Direct-to-Digital list and other utilities (Error Tracker, Redemption Log)

                    Originally posted by jsrF1 View Post
                    Yes, the list is the same. Some movies don't work @home, but that is because of bugs with the software/database.
                    Double and triple features cannot be recognized also. When you have a DVD with 2 or more titles you will have to take them into Walmart. I have had VUDU ToGo recognize the first movie only.

                    Comment


                      Re: Direct-to-Digital list and other utilities (Error Tracker, Redemption Log)

                      Rust and Bone and Searching for Sugarman do not work via d2d Vudu to go. I tried these yesterday with no luck.

                      Comment


                        Re: Direct-to-Digital list and other utilities (Error Tracker, Redemption Log)

                        Originally posted by LuzRinggold View Post
                        Double and triple features cannot be recognized also. When you have a DVD with 2 or more titles you will have to take them into Walmart. I have had VUDU ToGo recognize the first movie only.
                        It seems to me like it's going to take a software update in order for the movies that are not recognized or recognized incorrectly to work. The same movies that didn't work last week still don't work this week so I'm thinking it will take an upgrade on the VuduToGo application.

                        Comment


                          Re: Direct-to-Digital list and other utilities (Error Tracker, Redemption Log)

                          Originally posted by lujan View Post
                          It seems to me like it's going to take a software update in order for the movies that are not recognized or recognized incorrectly to work. The same movies that didn't work last week still don't work this week so I'm thinking it will take an upgrade on the VuduToGo application.
                          If it is designed properly it shouldn't. It should be database driven where Vudu ToGo reads the DVD or Blu-Ray and sends the ID into Vudu's service via a web service for verification. After multiple accounts have confirmed a title not in their database, they should automatically add the corrected code and notify those who previously tried to add the missing title.

                          Comment


                            Re: Direct-to-Digital list and other utilities (Error Tracker, Redemption Log)

                            Originally posted by LuzRinggold View Post
                            If it is designed properly it shouldn't. It should be database driven where Vudu ToGo reads the DVD or Blu-Ray and sends the ID into Vudu's service via a web service for verification. After multiple accounts have confirmed a title not in their database, they should automatically add the corrected code and notify those who previously tried to add the missing title.
                            That would be great if it were true except I don't like where you said "After multiple accounts have confirmed a title not in their database, ...". How many is "multiple accounts" and how long before we're notified? What if it takes 5 accounts and only four have found the error?

                            Comment


                              Re: Direct-to-Digital list and other utilities (Error Tracker, Redemption Log)

                              Originally posted by lujan View Post
                              That would be great if it were true except I don't like where you said "After multiple accounts have confirmed a title not in their database, ...". How many is "multiple accounts" and how long before we're notified? What if it takes 5 accounts and only four have found the error?
                              If a code is cross-referenced to the wrong movie or the code isn't wrong in their database then everyone using Vudu TO GO would get the error. I don't see a problem with having some number of accounts confirm the same DVD and having the system self correct itself and notify those of us who reported the correct title as soon as this correction occurs.

                              Problem is that communications and notifications is a big weakness with Vudu.

                              Comment


                                Re: Direct-to-Digital list and other utilities (Error Tracker, Redemption Log)

                                Originally posted by LuzRinggold View Post
                                If it is designed properly it shouldn't. It should be database driven where Vudu ToGo reads the DVD or Blu-Ray and sends the ID into Vudu's service via a web service for verification. After multiple accounts have confirmed a title not in their database, they should automatically add the corrected code and notify those who previously tried to add the missing title.
                                If they would take responsibility for these error's instead of wasting time blaming us, that might help. Every time I open a support ticket we go back and forth several times with the same fix it suggestions, and nothing seems to get resolved.

                                Comment

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