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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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Error reading DVD disc.

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  • rdodolak
    replied
    Re: Error reading DVD disc.

    Originally posted by Mattumanu View Post
    I'm not running in Raid Mode.

    So why do you keep bringing up ISOs and Mounted ISOs in response to this issue?
    I didn't say you were running in raid mode. People have been experiencing more problems with the VuduToGo software since Vudu implemented stricter restrictions. I used the RAID/AHCI issue as an example and once the problem was identified by the user Vudu is now looking into that specific issue.

    Nor did I bring up ISOs, I was simply responding to a statement made by lostinva.

    It's possible your VM is causing problems but someone will need to identify/confirm the root issue before it can be fix assuming that's an issue to begin with.

    Leave a comment:


  • Mattumanu
    replied
    Re: Error reading DVD disc.

    Originally posted by rdodolak View Post
    I never stated that but the specific issue you're experiencing could be a side effect of Vudu's restriction implementation. Another member reported that D2D stopped working after the 2.0.7 upgrade and that member traced the issued to using RAID mode rather than AHCI. LocN mentioned they would look into fixing that issue now that it had been identified.
    I'm not running in Raid Mode.

    So why do you keep bringing up ISOs and Mounted ISOs in response to this issue?

    Leave a comment:


  • rdodolak
    replied
    Re: Error reading DVD disc.

    Originally posted by Mattumanu View Post
    So, I have to toss my other OS, then toss Virtual box in order to use Vudu to go? Why? What does running another OS on your computer in a Virtual Machine have to do with verifying DVDs?
    I never stated that but the specific issue you're experiencing could be a side effect of Vudu's restriction implementation. Another member reported that D2D stopped working after the 2.0.7 upgrade and that member traced the issued to using RAID mode rather than AHCI. LocN mentioned they would look into fixing that issue now that it had been identified.

    Leave a comment:


  • Blurayfan
    replied
    Re: Error reading DVD disc.

    Originally posted by Mattumanu View Post
    So, I have to toss my other OS, then toss Virtual box in order to use Vudu to go? Why? What does running another OS on your computer in a Virtual Machine have to do with verifying DVDs?
    Running a Virtual Machine shouldn't have an impact on using VUDUToGo.

    Leave a comment:


  • Mattumanu
    replied
    Re: Error reading DVD disc.

    Originally posted by rdodolak View Post
    Vudu is actively trying to prevent to use of burned discs/ISO.
    So, I have to toss my other OS, then toss Virtual box in order to use Vudu to go? Why? What does running another OS on your computer in a Virtual Machine have to do with verifying DVDs?

    Leave a comment:


  • Mattumanu
    replied
    Re: Error reading DVD disc.

    Originally posted by lostinva View Post
    No idea if VUDU actively tries to prevent these things. But it's really more of a cause/effect in general, so burned discs/ISO/decrypted discs shouldn't be expected to work the same as the original unaltered disc. If they are actively preventing such discs, then this is a good thing IMO.
    Dude, I'm not using burned discs, ISOs, or decrypted discs, which is the point I'm making. Why you keep bringing that up I don't know.

    Leave a comment:


  • rdodolak
    replied
    Re: Error reading DVD disc.

    Originally posted by lostinva View Post
    No idea if VUDU actively tries to prevent these things. But it's really more of a cause/effect in general, so burned discs/ISO/decrypted discs shouldn't be expected to work the same as the original unaltered disc. If they are actively preventing such discs, then this is a good thing IMO.
    Vudu is actively trying to prevent to use of burned discs/ISO.

    Originally posted by LocN View Post
    In order to go public we have implemented the encryption protection which would prohibit any ISO mount, or region free software. That restriction somehow is too strict for some DVD drive.

    Please make sure:
    - you don't have any ISO mounted software at the time VUDU to Go running
    - turn off region free software
    - Set your DVD drive to have region 1 if possible.

    Fortunately it can work around with an external USB in the case that your internal DVD drive firmware has some region modification.

    We are really sorry for the inconvenience that may cause but there is some rule that we must follow in order to open it to public.

    LLN

    Leave a comment:


  • lostinva
    replied
    Re: Error reading DVD disc.

    Originally posted by Mattumanu View Post
    I don't know why they would apply a restriction like that. Other than to be punitive.
    No idea if VUDU actively tries to prevent these things. But it's really more of a cause/effect in general, so burned discs/ISO/decrypted discs shouldn't be expected to work the same as the original unaltered disc. If they are actively preventing such discs, then this is a good thing IMO.

    Leave a comment:


  • jjohns
    replied
    Re: Error reading DVD disc.

    Originally posted by Mattumanu View Post
    Except that the discs I'm using are real discs, bought from reputable retailers.

    As far as the the VMware goes, I'm using the main OS to use Vudu to go, so there's no reason for the drive to be mislabeled.
    VUDU To Go works fine for me, running Windows 7 in VirtualBox with an external blu-ray drive. I would expect VMware to also work.

    Leave a comment:


  • Mattumanu
    replied
    Re: Error reading DVD disc.

    Originally posted by lostinva View Post
    All I was saying here is there is a difference between these three situations:

    a) an original disc in drive
    b) an original disc in drive with decryption software (ie, AnyDVD)
    c) mounted ISO file

    Only "a" is expected to return a correct result if the disc is found in the database (and correctly paired internally), because in "b" and "c" this is effectively no longer the same disc as "a".
    I don't know why they would apply a restriction like that. Other than to be punitive.

    Leave a comment:


  • Lerp Dawg
    replied
    Re: Error reading DVD disc.

    Originally posted by rdodolak View Post
    Both of you have Win8 ... could that be the common thread?
    I'm using Windows 7 and I'm having the same problem. Before this last update I had no problems, but of course once they put out a %50 off promotion I can't convert a single disc.

    Leave a comment:


  • lostinva
    replied
    Re: Error reading DVD disc.

    Originally posted by Mattumanu View Post
    Except that the discs I'm using are real discs, bought from reputable retailers.

    As far as the the VMware goes, I'm using the main OS to use Vudu to go, so there's no reason for the drive to be mislabeled.
    All I was saying here is there is a difference between these three situations:

    a) an original disc in drive
    b) an original disc in drive with decryption software (ie, AnyDVD)
    c) mounted ISO file

    Only "a" is expected to return a correct result if the disc is found in the database (and correctly paired internally), because in "b" and "c" this is effectively no longer the same disc as "a".

    Leave a comment:


  • Mattumanu
    replied
    Re: Error reading DVD disc.

    Originally posted by lostinva View Post
    backup discs and decryption software effectively change the content of the disc, so depending on the identification method used, the disc may be mis-identified.
    Except that the discs I'm using are real discs, bought from reputable retailers.

    As far as the the VMware goes, I'm using the main OS to use Vudu to go, so there's no reason for the drive to be mislabeled.

    Leave a comment:


  • lostinva
    replied
    Re: Error reading DVD disc.

    Originally posted by Mattumanu View Post
    Yeah, I'm aware of what it is. Is it because someone could use VMware to "mount" images of DVDs and fool the software? If that's the case, then that would be a draconian restriction on people who use VMware for legitimate purposes considering it would be a waste of time to go to the trouble to fool software to PAY for something someone would more readily get for free elsewhere.
    backup discs and decryption software effectively change the content of the disc, so depending on the identification method used, the disc may be mis-identified.

    Leave a comment:


  • Mattumanu
    replied
    Re: Error reading DVD disc.

    Originally posted by Blurayfan View Post
    ISO mounting software is used to load images of CDs, DVDs, and Blu-rays. When the ISO image is loaded windows and other programs see it as being a real disc.
    Yeah, I'm aware of what it is. Is it because someone could use VMware to "mount" images of DVDs and fool the software? If that's the case, then that would be a draconian restriction on people who use VMware for legitimate purposes considering it would be a waste of time to go to the trouble to fool software to PAY for something someone would more readily get for free elsewhere.

    Leave a comment:

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