Error reading DVD disc.

[Corinthos]

Re: Error reading DVD disc.

I still get it with a handful of disc but have done over 100 others with no issue, mostly older two sides dvds and those dvds that are a DVD and also include a digital copy on the same disc. I updated the rapid support thing and tried it on 4 computers including a mac. These are the ones I can remember all are double sided dvd disc but Failure to Launch.

Phonebooth 024543080480

Failure to Launch 097363449140 (CinemaNow & Flixster reads this one, so not disc for sure)

The Freshman 043396702998

I ♥ Huckabees 024543169482 (CinemaNow & Flixster reads this one, so not disc for sure)

I've tried them several times since I have a pile of DVDs that I try every month or two since the program updated to see if fixed or updated titles.

[YankeeGator6]

Re: Error reading DVD disc.

This is different with disc read error. You are encourage to try again (due to server connection at the time), or please notify us about the disc title, type, UPC that you have.

Thanks,
LLN

I get this error quite often, but only with certain discs. I have tried them on at least three different disc drives. I have run into the communication error a few times, which does work later, and I've also had issues where certian discs never come up with anything, but work on other drives. So you're saying that this is due to a communication error?

[LocN]

Re: Error reading DVD disc.

Hi LLN,

It is not an option for me to turn off RAID (to switch RAID to AHCI). There needs to be a fix for this issue that allows RAID users to access this feature. I am positive that Vudu is losing out on quite a lot of revenue due to this. There will be more and more RAID configurations out there, it is quickly become the standard in desktop configurations, and most computer users shouldn't or shouldn't have to muck about with registry and BIOS settings to get one specific application to work. I have an ASUS Desktop PC CM6870 Series running windows 8 x64. Let me know how I can help debug. I am also a software developer, of 20 years experience (most of that in storage and virtualization).

Thank you very much for the offering. Please do tell us if you really have RAID configuration. If you don't have RAID then it doesn't make sense to configure BIOS that way.

I looked at the specs and it seems to be Intel core based motherboard. Please install the current Intel Rapid Storage to see if it helps your issue.

Thanks,
LLN

[jenvander]

Re: Error reading DVD disc.

Hi LLN,

It is not an option for me to turn off RAID (to switch RAID to AHCI). There needs to be a fix for this issue that allows RAID users to access this feature. I am positive that Vudu is losing out on quite a lot of revenue due to this. There will be more and more RAID configurations out there, it is quickly become the standard in desktop configurations, and most computer users shouldn't or shouldn't have to muck about with registry and BIOS settings to get one specific application to work. I have an ASUS Desktop PC CM6870 Series running windows 8 x64. Let me know how I can help debug. I am also a software developer, of 20 years experience (most of that in storage and virtualization).

[Prongling]

Re: Error reading DVD disc.

This is different with disc read error. You are encourage to try again (due to server connection at the time), or please notify us about the disc title, type, UPC that you have.

Thanks,
LLN

Still getting same error, with some titles get the message.

Here is the three of them.

1) Sunset DVD (UPC - 043396700994)
2) The Werewolf of London DVD (UPC - 025192141027)
3) Curse of the Werewolf DVD (UPC - 025192833328)

[LocN]

Re: Error reading DVD disc.

I sometime get this message: "There was a problem while verifying this disc." and other work. Why?

This is different with disc read error. You are encourage to try again (due to server connection at the time), or please notify us about the disc title, type, UPC that you have.

Thanks,
LLN

[Prongling]

Re: Error reading DVD disc.

I sometime get this message: "There was a problem while verifying this disc." and other work. Why?

[LocN]

Re: Error reading DVD disc.

I had 8 movies queue'd up trying to get to 10 for the 50% off deal, then all of a sudden every disc I try has errors. Just to experiment, I removed a movie that had worked previously, tried re-adding it, and that one is receiving an error.

Any suggestions other than drive to Walmart?

Can you elaborate?
When did you add that 8 movies?
When did it start failing?
Did you update software/hardware ?

Please look for my posts in this thread for possible solution for disc read error. If you confirm none of the solution can help your case then we will work with you to understand your issue.

Thanks,
LLN

[LocN]

Re: Error reading DVD disc.

I uninstalled VUDU because I had about 20% of my eligible disc that were not recognized ( I'm an idiot). I thought reinstalling it may fix the problem now no DVDs work. HELP!!!!

We can help you if you have done all of the suggestion for the fix. Please read my posts in this thread.

LLN

[Johnvand]

Re: Error reading DVD disc.

I had 8 movies queue'd up trying to get to 10 for the 50% off deal, then all of a sudden every disc I try has errors. Just to experiment, I removed a movie that had worked previously, tried re-adding it, and that one is receiving an error.

Any suggestions other than drive to Walmart?

[ttall]

Re: Error reading DVD disc.

I uninstalled VUDU because I had about 20% of my eligible disc that were not recognized ( I'm an idiot). I thought reinstalling it may fix the problem now no DVDs work. HELP!!!!

[LocN]

Re: Error reading DVD disc.

For the record; I've spent the better part of 4hr's working on this. I was receiving the same error as everyone else with every DVD that I tried. I updated all drives, that didn't help, I changed the registry and BIOS settings that where identified initially and that didn't help. On the last page there was a second registry setting that I needed to change, now I seem to be able to read disks.

Also, I noticed in several places where LLC asked for debug info and more and more info, but you only sent PM's to people regarding how to generate the debug info. Put it in the threads and I know I would GLADLY have provided you that info. Don't ask for more info and then effectively hide how to generate the info you need! Give us the tools to help you!!!!

Congrats! It took me similar amount of time to find the solution for IRST too. At least at this time, we can narrow down the issue to look for the solution. The configuration hardware + OS + drivers are so many to cover all possible situation.

LLN

[Graverober]

Re: Error reading DVD disc.

For the record; I've spent the better part of 4hr's working on this. I was receiving the same error as everyone else with every DVD that I tried. I updated all drives, that didn't help, I changed the registry and BIOS settings that where identified initially and that didn't help. On the last page there was a second registry setting that I needed to change, now I seam to be able to read disks.

My system is a stock system with just some additional RAM and a graphics card installed. I made no changes to the BIOS beyond setting the boot order! You need to get your software to work with systems as they ship. You will NOT get 99% of users to go through what I just did to get his working. your lucky I work in IT, I'm stubborn, like troubleshooting, and want the discount offered!

My system info is:
OS Name Microsoft Windows 7 Ultimate
Version 6.1.7601 Service Pack 1 Build 7601
System Manufacturer Hewlett-Packard
System Model p6510y
System Type x64-based PC
Processor AMD Athlon(tm) II X4 630 Processor, 2800 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 6.09, 9/7/2010
SMBIOS Version 2.6


Also, I noticed in several places where LLC asked for debug info and more and more info, but you only sent PM's to people regarding how to generate the debug info. Put it in the threads and I know I would GLADLY have provided you that info. Don't ask for more info and then effectively hide how to generate the info you need! Give us the tools to help you!!!!

[MaxH]

Re: Error reading DVD disc.

Pardon my stupidity, I asked the wrong person, but I'll answer you anyway. I'm going to using windows 7, I have a quad core AMD 2.9gig, 1.5gig FSB, fastest memory possible. The only bottle neck I can think of would it playing through USB. I just wonder if that would cause the bluray playback to be choppy or unstable.

Oh, the tracks that I did play, they did play fairly smoothly, but this was on a work monitor, not a home theater display. I'm running Win7 Enterprise on a i7-2600 CPU @3.4GHz, and I had it hooked up via the CPU, which are USB 2.0 ports.

[Mattumanu]

Re: Error reading DVD disc.

Playing back your Bluray via USB is NOT a VUDU problem. In fact you don't use VUDU software to playback your Bluray content.

There are many things to optimize your system for BD playback.

LLN

Dude, I know that. Come on. I asked if the player performed well or not. Geez...