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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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Some movies lost UV compatibility....

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  • kokomo
    replied
    Re: Some movies lost UV compatibility....

    Originally posted by shadow316 View Post
    I don't recall seeing anywhere that it says that D2D grants UV rights
    How much does it cost to convert a DVD or Blu-ray? disc to digital and add it to my UltraViolet? and VUDU account?
    $2 per DVD to convert to Standard Definition (?SD?)
    $2 per Blu-ray? disc to convert to High Definition with Dolby Digital Plus Surround Sound (?HDX?)
    $5 per DVD to convert and upgrade to HDX

    I paid 10 dollars for two movies to be added to my UltraViolet account that were later removed.

    How many more of my movies are going to disappear?

    UltraViolet seem like a great idea until my movies started disappearing.

    Leave a comment:


  • rdodolak
    replied
    Re: Some movies lost UV compatibility....

    Originally posted by MichaelB9 View Post
    ... Ultraviolet has stated "At this time there is no way to remove or delete titles from a UV account. Some of our media providers such as VUDU can remove titles from their accounts but not from the Ultraviolet account itself." ...
    LOL, then how does Flixster claim to be able to delete titles from your UV account.

    Leave a comment:


  • MichaelB9
    replied
    Re: Some movies lost UV compatibility....

    I had sent a Vudu support ticket and UltraViolet support ticket to try and get clarification; Pretty much is blame to each other as expected. Vudu referred me to Ultraviolet "This may be due to licensing rights between the movie company and UltraViolet. You can contact them at the Ultraviolet support email to get more information as far as why those titles are no longer available with UV. ". Ultraviolet has stated "At this time there is no way to remove or delete titles from a UV account. Some of our media providers such as VUDU can remove titles from their accounts but not from the Ultraviolet account itself."

    So basically I will rethink of trusting this concept 100%. If I buy something going forward it will be in mind if its on atleast Vudu. I'm not going to switch to digital only and go back to buying physical medium since it can't be trusted. In my past dealings with UV support, there will be no support so its more of you are on your own.

    I just wonder what's going to happen next? Since first it was the linking dropping from 5 down to 3 down to 2 and now movies disappearing/changing status after purchase.

    Leave a comment:


  • LuzRinggold
    replied
    Re: Some movies lost UV compatibility....

    Originally posted by asumovieman View Post
    So if a movie losses its UV status does it leave our vudu account? If I redeemed it does my friends vudu account losses it on his vudu account that's linked to our uv account?
    If it happens, especially to a UV code that you redeem, then you should ask for a complete refund for your DVD or Blu-ray. UV rights are suppose to be FOREVER. Anything less than forever is unacceptable and false advertising at best.

    Leave a comment:


  • asumovieman
    replied
    Re: Some movies lost UV compatibility....

    So if a movie losses its UV status does it leave our vudu account? If I redeemed it does my friends vudu account losses it on his vudu account that's linked to our uv account?

    Leave a comment:


  • shadow316
    replied
    Re: Some movies lost UV compatibility....

    I don't mean to get on my soapbox here, but as with any new service, there are risks. We all knew the risks going in upon reading the FAQ and service agreement with UV. I agree that it's unacceptable to lose something in your purchased through any provider. However, even the D2D program says it is UV COMPATIBLE. I don't recall seeing anywhere that it says that D2D grants UV rights, it is merely a gateway to the UV program. I don't defend what has happened here, just simply a reminder of what we all already knew.

    If it's any consolation, VUDU is a Wal-Mart company, and there's little chance that it will ever go anywhere. So the movies we have all paid for will still be available there, if nothing else. I really never expect Unrated or Extended versions of movies to be UV, unless the movie itself was physically purchased with a UV code. If it's something that I D2D, and it later becomes UV, I consider it a bonus.

    I'd read your iTunes and/or Amazon user agreements as well. My guess is there are similar clauses in their user agreements that UV has. There are going to be ups and downs in the world's transition to digital and streaming media. Consider this a speed bump, albeit an annoying one.

    Leave a comment:


  • LuzRinggold
    replied
    Re: Some movies lost UV compatibility....

    Originally posted by bjeong1381 View Post
    So I just got done with a series of emails with vudu and this is what they said in one email.

    When converting titles from disc to digital you are only technically purchasing the rights through VUDU. Once you own the rights on VUDU you will have them whether we lose the title or not.
    However, if Ultraviolet loses the transfer license that is something we have no control over. In order for these titles to be available on Ultraviolet or transferred to to other services is to have this license. Once it is lost the movie will only be available in the service you purchased them through.


    So now that this has been said this might change my support for UV and Vudu. I have almost 1000 movies and tv shows in my vudu account and have about 55 more titles in my d2d que but I am not sure if I am gonna continue.
    When I purchase digital rights to a UV title through D2D (whether it's using Vudu, Flixster, or CinemaNow's D2D service) it should transfer to my UV locker. It's no different than if I purchase a UV movie from any of these companies. UV boasts that we have "total freedom" to watch your movies.

    As soon as the slap that UV logo on a movie and allow us to buy digital viewing rights through disc-to-digital, it's a done deal. The movie industry isn't allowed to label their products as something they are not. They might be able to remove the UV compatibility for any NEW purchases, but they cannot reverse this for previously purchased movies since UV doesn't expire.

    Here is what UltraViolet says: "Committed to the Future - UltraViolet isn't just here for today. Backed by many of the world's leading entertainment and technology companies, your UltraViolet movies & TV shows will be ready and watchable for as long as you want to watch them."

    Leave a comment:


  • vanton619
    replied
    Re: Some movies lost UV compatibility....

    Originally posted by bjeong1381 View Post
    So I just got done with a series of emails with vudu and this is what they said in one email.

    When converting titles from disc to digital you are only technically purchasing the rights through VUDU. Once you own the rights on VUDU you will have them whether we lose the title or not.
    However, if Ultraviolet loses the transfer license that is something we have no control over. In order for these titles to be available on Ultraviolet or transferred to to other services is to have this license. Once it is lost the movie will only be available in the service you purchased them through.


    So now that this has been said this might change my support for UV and Vudu. I have almost 1000 movies and tv shows in my vudu account and have about 55 more titles in my d2d que but I am not sure if I am gonna continue.
    My latest response is similar too.

    Basically, I can invest a lot of money into UV, and then have the rug pulled out from me at any time if someone decides they don't want to support UV anymore. I don't like this game.

    Leave a comment:


  • bjeong1381
    replied
    Re: Some movies lost UV compatibility....

    So I just got done with a series of emails with vudu and this is what they said in one email.

    When converting titles from disc to digital you are only technically purchasing the rights through VUDU. Once you own the rights on VUDU you will have them whether we lose the title or not.
    However, if Ultraviolet loses the transfer license that is something we have no control over. In order for these titles to be available on Ultraviolet or transferred to to other services is to have this license. Once it is lost the movie will only be available in the service you purchased them through.


    So now that this has been said this might change my support for UV and Vudu. I have almost 1000 movies and tv shows in my vudu account and have about 55 more titles in my d2d que but I am not sure if I am gonna continue.

    Leave a comment:


  • MoWeb
    replied
    Re: Some movies lost UV compatibility....

    For me this is the situation regarding the movies below.

    Harold and Kumar go to White Castle (Unrated) - Acquired 5-29-13 (never in UV locker)
    Harold and Kumar Escape from Guantanamo Bay(Unrated) - Acquired 5-29-13 (never in UV locker)
    There's Something About Mary Extended Edition - Acquired 5-29-13 (Listed as Theatrical version removed from UV locker sometime after 6-11-13)

    Leave a comment:


  • nyunole
    replied
    Re: Some movies lost UV compatibility....

    Is yours the rated or unrated version? It's the unrated version that is having the issues.
    Rated/Theatrical

    Sorry, didn't realize problem was with Unrated version.

    Leave a comment:


  • bjeong1381
    replied
    Re: Some movies lost UV compatibility....

    Originally posted by nyunole View Post
    Just double checked: Harold and Kumar Go to White Castle is in my UVVU locker, but under "K" for Kumar.

    I acquired through Walmart D2D, and have since yesterday, confirmed playback through (1) Vudu, (2) Flixster, and (3) CinemaNow.

    Has anyone found that they can't playback the missing titles from a non-Vudu UV provider?
    Is yours the rated or unrated version? It's the unrated version that is having the issues.

    Leave a comment:


  • nyunole
    replied
    Re: Some movies lost UV compatibility....

    Just double checked: Harold and Kumar Go to White Castle is in my UVVU locker, but under "K" for Kumar.

    I acquired through Walmart D2D, and have since yesterday, confirmed playback through (1) Vudu, (2) Flixster, and (3) CinemaNow.

    Has anyone found that they can't playback the missing titles from a non-Vudu UV provider?

    Leave a comment:


  • MoWeb
    replied
    Re: Some movies lost UV compatibility....

    Originally posted by kokomo View Post
    On 4-23-2012 I did a d2d of There's Something About Mary (Extended Edition) it remained in my UV locker for over a year until it was recently removed.

    On 6-27-2013 I noticed under my Balance and History that on 6-17-2013 Vudu added There's Something About Mary (Theatrical Edition) to my account which I don't own.

    However none are in my uv account,only There's Something About Mary (Extended Edition) is in my Vudu account.

    Also Meet the Parents was once in my UV account but was removed for some unknown reason last year.

    In the future it is best to save your UV locker web page with all your movies in alphabetical order to your hard drive for visual proof.

    Needless to say removing movies from your UV locker is unacceptable and should never occur.
    I list all my movies on the Ultraviolet site and then save the page as an HTML file every time I add new movies. This way I have proof of ownership. This also help to verify if you own SD or HD.

    Leave a comment:


  • kokomo
    replied
    Re: Some movies lost UV compatibility....

    Originally posted by shadow316 View Post
    They are supposed to all be UV compatible, but Taken (Unrated) is D2D and it is not UV as of this post. This was also the case for Hitman (Unrated) and a couple of other titles, but those have since been given UV rights.

    I have to say this is prompting me to double check my VUDU and UV accounts, because this isn't supposed to happen. It's also discouraging, because if it turns out they were just removed without a refund, this can be what the iTunes crowd can point to as why UV is not a better option. UV is starting to get some real traction, I'd hate for this to be a step backward. I'd really like one of the VUDU Mods to weigh in on this, or maybe Jake can tell us what he knows?
    On 4-23-2012 I did a d2d of There's Something About Mary (Extended Edition) it remained in my UV locker for over a year until it was recently removed.

    On 6-27-2013 I noticed under my Balance and History that on 6-17-2013 Vudu added There's Something About Mary (Theatrical Edition) to my account which I don't own.

    However none are in my uv account,only There's Something About Mary (Extended Edition) is in my Vudu account.

    Also Meet the Parents was once in my UV account but was removed for some unknown reason last year.

    In the future it is best to save your UV locker web page with all your movies in alphabetical order to your hard drive for visual proof.

    Needless to say removing movies from your UV locker is unacceptable and should never occur.

    Leave a comment:

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