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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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Some movies lost UV compatibility....

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  • TheBang
    replied
    Re: Some movies lost UV compatibility....

    Originally posted by tbdave View Post
    This is really disturbing. I've spent over $1000 converting my BD/DVD collection to Ultraviolet. I was under the impression that once a UV movie is purchased, you will never lose the rights to that title. At the Ultraviolet site it says:

    Will my UltraViolet rights expire?
    No, your rights to your UltraViolet Collection of movies and TV shows do not expire. Content providers may limit the time you have to redeem an UltraViolet code that comes with a Blu-ray Disc or DVD, but after you have redeemed your rights to the movie or TV show, your rights do not expire.
    And have you actually read what those "rights" grant you? I just did, and it's disturbing. Here they are:

    http://www.uvvu.com/uv-offer-details.php

    When I read that, the only thing that I see that is ABSOLUTELY guaranteed by your UV Rights is that you will be able to Stream the purchase from the original UV Retailer for at least one year free of charge.

    Anything besides that is qualified with lots of "may"'s and possible fees. This is making me seriously reconsider the whole UV thing, because it looks like it guarantees you crap.

    Leave a comment:


  • madmod20061
    replied
    Re: Some movies lost UV compatibility....

    Originally posted by echopulse View Post
    I don't think There's Something About Mary Extended Edition ever had UV rights. The same with a few other movies that are D2D but not UV, such as Meet the Parents.

    As far as the Fox disclaimer goes, I think they means they have the right to pull the title from the EST marketplace. I don't think they would, or even can remove a title from your collection once you redeem it. Any lawyers around here? For a class action lawsuit, you have to have tens or hundreds of thousands of people effected by it, and I don't think that many people are eveb building up collections on vudu.
    There's Something About Mary Extended did have UV rights. I always check my purchases after I make them. The only one that did not have a UV symbol was Taken (Extended). I actually posted about Mary in the Direct To Digital stickied thread a week or so back when I noticed it disappeared. It disappeared the same time they added UV rights to the theatrical edition of Mary.

    I'm not too worried at this point. Those Marvel movies were eventually "grandfathered" in to our accounts. Who says these won't be fixed also? If in a few months they are still gone then I would start worrying. I know the Marvel movies took a couple months to get the UV symbol back. At this point it could be a glitch or it could be purposeful.

    Leave a comment:


  • echopulse
    replied
    Re: Some movies lost UV compatibility....

    I don't think There's Something About Mary Extended Edition ever had UV rights. The same with a few other movies that are D2D but not UV, such as Meet the Parents.

    As far as the Fox disclaimer goes, I think they means they have the right to pull the title from the EST marketplace. I don't think they would, or even can remove a title from your collection once you redeem it. Any lawyers around here? For a class action lawsuit, you have to have tens or hundreds of thousands of people effected by it, and I don't think that many people are eveb building up collections on vudu.

    Leave a comment:


  • LuzRinggold
    replied
    Re: Some movies lost UV compatibility....

    Sounds like they are willing to accept potentially facing a class action lawsuit to me. Removing any UV title from our locker is the same as walking into our homes and stealing our DVDs. We have bought digital rights with the understanding that we can watch our movies in the cloud anytime we want and forever. This is the essence of what UV is.

    Leave a comment:


  • tsken02
    replied
    Re: Some movies lost UV compatibility....

    Seems Fox has their own rules for UV:
    https://foxuv.com/terms

    (b) Removal of Fox Content or Other Materials. Notwithstanding any other provision of this Agreement, Fox and its licensors reserve the right to change, suspend, remove, or disable access to the UV Content, or other materials at any time without notice. In no event will Fox be liable for the removal of or disabling of access to the UV Content or materials under this Agreement.

    Leave a comment:


  • tsken02
    replied
    Re: Some movies lost UV compatibility....

    Both
    There's Something About Mary (Extended Edition)
    The Hills Have Eyes: Unrated (2006)

    are distributed by
    20th Century Fox Home Entertainment

    They should control the UV rights, correct?
    Digital Copy assistance call 866-520-6606 M-F 8am-5pm PST or email foxdigitalcopy@foxcustomercare.com

    Leave a comment:


  • tbdave
    replied
    Re: Some movies lost UV compatibility....

    I tried contacting Ultraviolet customer service. They eventually transferred the matter to Vudu customer service. After going back and forth with Vudu CS, I ended up with this response:

    Thank you for contacting VUDU customer care. Unfortunately, we cannot add the movie back to your UV locker. This is an issue between UV and that movie studios. There is nothing VUDU can do to resolve it.
    What a waste of time. I've been really disappointed with Vudu customer service lately. They were absolutely no help on the Hansel & Gretel problem. And now they don't offer any help with this matter.

    Leave a comment:


  • LuzRinggold
    replied
    Re: Some movies lost UV compatibility....

    Originally posted by tbdave View Post
    So how can they remove a movie like that? What's going to happen if one of the studios decide they don't want to be a part of Ultraviolet anymore? Will I suddenly lose hundreds of movies I've purchased?
    I would expect that the movies would be removed and no longer available to be purchased, or at least no longer available to be purchased as a UV title. However, those of us who already own a UV digital copy should still have a UV digital copy...this is according to the UV website. Our access to our movies is FOREVER.

    What happens when you buy a car from a car dealer who later goes out of business? They don't come take your car away.

    Leave a comment:


  • tbdave
    replied
    Re: Some movies lost UV compatibility....

    Originally posted by MichaelB9 View Post
    I also have The Hills Have Eyes Unrated lose the UV status
    I noticed this has happened to me too. The Hills Have Eyes: Unrated (2006) is missing from my Ultraviolet account. It's also missing from my Flixster and CinemaNow libraries. It's still in my Vudu account, so the problem seems to be at Ultraviolet.

    This is really disturbing. I've spent over $1000 converting my BD/DVD collection to Ultraviolet. I was under the impression that once a UV movie is purchased, you will never lose the rights to that title. At the Ultraviolet site it says:

    Will my UltraViolet rights expire?
    No, your rights to your UltraViolet Collection of movies and TV shows do not expire. Content providers may limit the time you have to redeem an UltraViolet code that comes with a Blu-ray Disc or DVD, but after you have redeemed your rights to the movie or TV show, your rights do not expire.

    http://www.uvvu.com/faqs.php#question-4
    So how can they remove a movie like that? What's going to happen if one of the studios decide they don't want to be a part of Ultraviolet anymore? Will I suddenly lose hundreds of movies I've purchased?

    Leave a comment:


  • PrznMovieFan
    replied
    Re: Some movies lost UV compatibility....

    Originally posted by Speedaddict81 View Post
    My solution lies in the CFF release. Once it is available, I will download all my movies to local storage media and never have to worry if a title is available on a given provider.

    However, the issue of a title becoming unavailable on UV is not really solved. The idea of a permanent license to something means just that, it MUST be permanent. I can see how the Vudu D2D to UV relationship strains the bounds, are we paying for rights on Vudu, or a UV license? If it is the later, our claim to a 'removed' title is irrefutable, provided we can show proof of ownership (I will henceforth save my UVVU library page, on occasion, to prove any future issues).

    How will the transfer of rights between studios affect the owner of a UV license? This should be made clear to the consumer, especially for EST UV purchases, which are not just a bonus to physical media.
    I see this CFF release mentioned alot, but what exactly are the benefits? As I understand it (and correct me if I'm wrong on these points), the unlimited downloaidng of files now enjoyed would be limited, the files would still only be playable through VUDU or a UV player, so its still fairplay locked like itunes. Does CFF create a more tangible file?

    Leave a comment:


  • Speedaddict81
    replied
    Re: Some movies lost UV compatibility....

    My solution lies in the CFF release. Once it is available, I will download all my movies to local storage media and never have to worry if a title is available on a given provider.

    However, the issue of a title becoming unavailable on UV is not really solved. The idea of a permanent license to something means just that, it MUST be permanent. I can see how the Vudu D2D to UV relationship strains the bounds, are we paying for rights on Vudu, or a UV license? If it is the later, our claim to a 'removed' title is irrefutable, provided we can show proof of ownership (I will henceforth save my UVVU library page, on occasion, to prove any future issues).

    How will the transfer of rights between studios affect the owner of a UV license? This should be made clear to the consumer, especially for EST UV purchases, which are not just a bonus to physical media.

    Leave a comment:


  • cpr3584
    replied
    Re: Some movies lost UV compatibility....

    Hmm well this is super sketch. Looks like it's back to discs for me. They will eventually do this with most of the movies, slowly disappearing in different ways until we're down to like 4 movies in our UV lockers. I knew this was too good to be true.

    Leave a comment:


  • asumovieman
    replied
    Re: Some movies lost UV compatibility....

    I asked this before but never received an answer:
    So if a movie losses its UV status does it leave our vudu account? If I redeemed it does my friends vudu account losses it on his vudu account that's linked to our uv account?

    Leave a comment:


  • bjeong1381
    replied
    Re: Some movies lost UV compatibility....

    Originally posted by shadow316 View Post
    Don't get me wrong, I think you SHOULD be upset and there should be outrage over this, no matter what the reason is. It also doesn't help that VUDU and UV blame each other when support tickets are open (when UV bothers to respond to support tickets.)

    When this happened with the Marvel movies there was a huge backlash, which eventually led to those movies being re-added to accounts and considered "grandfathered in". If there were a similar outrage in this case, it's likely the same thing would happen. Have you tried contacting Flixster? If I remember correctly, Harold & Kumar movies are New Line Cinema right? That's a part of Warner Brothers, which owns Flixster. They may actually be able to help look into this for you, just don't mention that you got the movies from VUDU. Just say they were in your UV account and now they've disappeared. I hope this helps and I hope something like this doesn't happen again.
    So I contacted vudu and uv and vudu said it was a uv thing. Uv said it was a wb thing. Wb said it was a vudu thing. In other words. We are screwed.

    Leave a comment:


  • shadow316
    replied
    Re: Some movies lost UV compatibility....

    Originally posted by kokomo View Post
    How much does it cost to convert a DVD or Blu-ray? disc to digital and add it to my UltraViolet? and VUDU account?
    $2 per DVD to convert to Standard Definition (?SD?)
    $2 per Blu-ray? disc to convert to High Definition with Dolby Digital Plus Surround Sound (?HDX?)
    $5 per DVD to convert and upgrade to HDX

    I paid 10 dollars for two movies to be added to my UltraViolet account that were later removed.

    How many more of my movies are going to disappear?

    UltraViolet seem like a great idea until my movies started disappearing.
    Don't get me wrong, I think you SHOULD be upset and there should be outrage over this, no matter what the reason is. It also doesn't help that VUDU and UV blame each other when support tickets are open (when UV bothers to respond to support tickets.)

    When this happened with the Marvel movies there was a huge backlash, which eventually led to those movies being re-added to accounts and considered "grandfathered in". If there were a similar outrage in this case, it's likely the same thing would happen. Have you tried contacting Flixster? If I remember correctly, Harold & Kumar movies are New Line Cinema right? That's a part of Warner Brothers, which owns Flixster. They may actually be able to help look into this for you, just don't mention that you got the movies from VUDU. Just say they were in your UV account and now they've disappeared. I hope this helps and I hope something like this doesn't happen again.

    Leave a comment:

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