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Vudu to go "can't view order" or "continue" when disc doesn't read

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    Re: Vudu to go "can't view order" or "continue" when disc doesn't read

    Originally posted by NJScorpio View Post
    Could it be because I already own at least one of those titles (The Jerk) having bought it after I added it to the Vudu to Go cart?
    That could very be the reason. Unfortunately, I do not have the capability to delete just that one title from the cart. Still want to clear the cart?

    Comment


      Re: Vudu to go "can't view order" or "continue" when disc doesn't read

      Originally posted by FelipeF View Post
      That could very be the reason. Unfortunately, I do not have the capability to delete just that one title from the cart. Still want to clear the cart?
      Yes, I would appreciate that very much.

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        Re: Vudu to go "can't view order" or "continue" when disc doesn't read

        Originally posted by NJScorpio View Post
        Yes, I would appreciate that very much.
        OK, done.

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          Re: Vudu to go "can't view order" or "continue" when disc doesn't read

          Originally posted by FelipeF View Post
          OK, done.
          Awesome customer service! I'll try it out when I get home (and convert a bunch of movies!)

          Comment


            Re: Vudu to go "can't view order" or "continue" when disc doesn't read

            I tried checking out again and I am still getting the Please try again later message.

            I even tried installing VUDU to Go on my wife's computer and it is still doing the same thing. Any suggestions?

            Comment


              Re: Vudu to go "can't view order" or "continue" when disc doesn't read

              Originally posted by FelipeF View Post
              OK, done.
              Just wanted to let you know it worked! Thanks!

              Because it was so easy, I'm picking up an external Blu-Ray drive today to convert some of my Blu-Rays. The last batch was just DVDs upgraded to HDX (ones that I didn't own as Blu-Rays).

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                Re: Vudu to go "can't view order" or "continue" when disc doesn't read

                Originally posted by FelipeF View Post
                OK, done.
                edit: I spoke with a very nice gentleman at VUDU CS who was able to clear my cart. As I suspected it resolved my issue.

                Comment


                  Re: Vudu to go "can't view order" or "continue" when disc doesn't read

                  I am having this same problem. can you look in my cart and see if any of my 20 movies are the problem please.
                  i have email support 2 weeks ago and i still havent heard back from them...

                  Comment


                    Re: Vudu to go "can't view order" or "continue" when disc doesn't read

                    I am having the same problem. Can't view order on any computer.

                    Comment


                      Re: Vudu to go "can't view order" or "continue" when disc doesn't read

                      when I go to my disc to digital it is just blank.. all my purchases are there but disc to digital is blank.. ?? There was an issue with adobe air but I think I got that fixed.. I have uninstalled the vudu app.. but can not uninstall adobe air.. I have tried everything on the net that i could find but it will not completely uninstall??can you help?? I have posted this problem but my topic never shows up.. ??
                      Thank you

                      Comment


                        Re: Vudu to go "can't view order" or "continue" when disc doesn't read

                        Originally posted by jcski View Post
                        I am having this same problem. can you look in my cart and see if any of my 20 movies are the problem please.
                        i have email support 2 weeks ago and i still havent heard back from them...
                        Blades of Glory is no longer longer available for conversion. You should now have access to your cart.

                        Comment


                          Re: Vudu to go "can't view order" or "continue" when disc doesn't read

                          Originally posted by mck2175 View Post
                          I am having the same problem. Can't view order on any computer.
                          The Name of the Rose is no longer available for conversion. You should now have access to your cart.

                          Comment


                            Re: Vudu to go "can't view order" or "continue" when disc doesn't read

                            Originally posted by thegranddane View Post
                            when I go to my disc to digital it is just blank.. all my purchases are there but disc to digital is blank.. ?? There was an issue with adobe air but I think I got that fixed.. I have uninstalled the vudu app.. but can not uninstall adobe air.. I have tried everything on the net that i could find but it will not completely uninstall??can you help?? I have posted this problem but my topic never shows up.. ??
                            Thank you
                            PM me your email address on Vudu.

                            Comment


                              Re: Vudu to go "can't view order" or "continue" when disc doesn't read

                              sent email .. thank you

                              Comment


                                Re: Vudu to go "can't view order" or "continue" when disc doesn't read

                                Felipe,

                                I having a problem with DTD viewing and purchasing my cart. I have 50 disc and I cannot do anything with. I see you have solved other similar issues. Anything you can do to help me other than deleting my cart?

                                Lee

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