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Vudu to go "can't view order" or "continue" when disc doesn't read

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    #31
    Re: Vudu to go "can't view order" or "continue" when disc doesn't read

    What happens is that when you add movies to your cart and they stay there for a while, a movie might be taken off the eligibility list and this breaks the cart and causes all kinds of issues for the customer. That's where we need to remove that title and resolve the issue.

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      #32
      Re: Vudu to go "can't view order" or "continue" when disc doesn't read

      Okay that makes sense. I will make sure to do these in a more timely manner when possible.

      Thank you!

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        #33
        Re: Vudu to go "can't view order" or "continue" when disc doesn't read

        Hi im having this same problem and i unistalled everything do u need to do something or do i have to keep trying to uninstall and reinstall?

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          #34
          Re: Vudu to go "can't view order" or "continue" when disc doesn't read

          I am having a similar issue. I had a large order in the queue that must have gone a little stale. Tried reinstallation procedure and still can't view my order.

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            #35
            Re: Vudu to go "can't view order" or "continue" when disc doesn't read

            Originally posted by bigern420 View Post
            I am having a similar issue. I had a large order in the queue that must have gone a little stale. Tried reinstallation procedure and still can't view my order.
            PM me your email address with Vudu and I can take a look for you.

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              #36
              Re: Vudu to go "can't view order" or "continue" when disc doesn't read

              Im having the same issue where I cant click on continue and cancel. I can navigate but certain buttons don't work. I followed the directions on the 1st page but it did not work can you please help.

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                #37
                Re: Vudu to go "can't view order" or "continue" when disc doesn't read

                Im having the same issue where I cant click on continue and cancel or checkout. I can navigate but certain buttons don't work. I followed the directions on the 1st page but it did not work can you please help.

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                  #38
                  Re: Vudu to go "can't view order" or "continue" when disc doesn't read

                  Originally posted by Rob ab View Post
                  Im having the same issue where I cant click on continue and cancel or checkout. I can navigate but certain buttons don't work. I followed the directions on the 1st page but it did not work can you please help.
                  Can you please try again, I noticed that "Life of Brian: Collector's Edition" was the problematic title in your cart.

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                    #39
                    Re: Vudu to go "can't view order" or "continue" when disc doesn't read

                    Originally posted by FelipeF View Post
                    Can you please try again, I noticed that "Life of Brian: Collector's Edition" was the problematic title in your cart.
                    Hi Felipe I tried again but Im still having the same issue It does not let me click on view order

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                      #40
                      Re: Vudu to go "can't view order" or "continue" when disc doesn't read

                      Originally posted by Rob ab View Post
                      Hi Felipe I tried again but Im still having the same issue It does not let me click on view order
                      Bump...

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                        #41
                        Re: Vudu to go "can't view order" or "continue" when disc doesn't read

                        Originally posted by Rob ab View Post
                        Bump...
                        Monty Python and the Holy Grail is no longer available, please try again.

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                          #42
                          Re: Vudu to go "can't view order" or "continue" when disc doesn't read

                          Ok it looks like that did the trick thanks Felipe. Does that mean that, that movie is no longer available for d2d? I don't want to have the same issue again.

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                            #43
                            Re: Vudu to go "can't view order" or "continue" when disc doesn't read

                            That is correct, when a title in your cart becomes unavailable, it breaks the cart and causes issues.

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                              #44
                              Re: Vudu to go "can't view order" or "continue" when disc doesn't read

                              Having the same issue, can you verify if my cart items are causing the same error?

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                                #45
                                Re: Vudu to go "can't view order" or "continue" when disc doesn't read

                                I'm having the same issue. I left 40 titles in my cart for about a month...returned to my cart last week to check out and found that i cannot view my order or check out.

                                Any assistance that can be offered would be greatly appreciated.

                                [EDIT: I called the support phone number and my problem has been solved. Thanks!]

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