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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Vudu to go "can't view order" or "continue" when disc doesn't read

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  • lostinva
    replied
    Re: Vudu to go "can't view order" or "continue" when disc doesn't read

    My cart is still broken. Opened a new ticket (161126-000075) and hopefully it gets fixed this time and referenced this thread.

    Leave a comment:

  • ZookZoo
    replied
    Re: Vudu to go "can't view order" or "continue" when disc doesn't read

    I've had the VUDU To Go app installed on my computer for a while now... I had put 40 items in my cart and was waiting until my wife and I could decide which of those movies we wanted to digitize... When I opened the app again to finish my purchase it said that there was an update... I installed the update and reopened the app, logged into my account but when I click on the "View Order" button, nothing happens... I have followed the advice on this thread to completely uninstall and reinstall and nothing changed... Any other tips are appreciated so we can get these movies digitized before going on our road trip next week!

    Leave a comment:

  • SteamyB
    replied
    Re: Vudu to go "can't view order" or "continue" when disc doesn't read

    I just tried to check out, and ran into the same issue.. I can't view order to go and checkout. I must have a movie or two that are no longer available for conversion. Is there a way you can help me out as well??? I've tried uninstalling all VUDUToGo and Adobe AIR and reinstalling with no luck....

    Thanks!!

    Leave a comment:

  • AlabamaMike
    replied
    Re: Vudu to go "can't view order" or "continue" when disc doesn't read

    Hi FelipeF,

    Having issues common to this thread. I believe there are movies in my cart that are no longer available for conversion. I left movies in my cart for too long, and am no longer able to check out or even see the cart. However, I also have 50 movies in case that is the issue. Thank you

    Mike

    Leave a comment:

  • Mookie89
    replied
    Re: Vudu to go "can't view order" or "continue" when disc doesn't read

    I am having the same issue. I tried uninstalling, deleting the APPDATA folders and reinstalling, but still no luck.

    Leave a comment:

  • lostinva
    replied
    Re: Vudu to go "can't view order" or "continue" when disc doesn't read

    Still a no-go for me. Nothing happens when I click "view order".

    Edit:

    Incident # 161031-000587 if someone can please have a look.
    Last edited by lostinva; 11-01-2016, 02:54 PM. Reason: added ticket number

    Leave a comment:

  • FelipeF
    replied
    Re: Vudu to go "can't view order" or "continue" when disc doesn't read

    Originally posted by Hungry View Post
    I am experiencing a similar problem. I have 19 items in my cart and unable to checkout. Also cannot add anything. I have tried uninstalling Air and V2G and also deleting the 2 app data folders mentioned in an earlier post but am still unable to view cart after reinstalling. Any help would be greatly appreciated.
    8 Mile and White Chicks are no longer available for conversion. You should now have access to your cart.

    Leave a comment:

  • FelipeF
    replied
    Re: Vudu to go "can't view order" or "continue" when disc doesn't read

    Originally posted by CarlC259@yahoo.com View Post
    I'm running into a similar issue. I put 20 discs into my cart but now it won't let me access the cart. When I try to add a disc that's in that cart it tells me that the disc is already in another cart.
    I reviewed your account and I didn't see any issues with your D2D cart. Can you try again to see if you can get access to your cart?

    Leave a comment:

  • FelipeF
    replied
    Re: Vudu to go "can't view order" or "continue" when disc doesn't read

    Originally posted by wags056 View Post
    I seem to be having the same problem... I left a handful of movies in my order for a little while and now I can't view my order or add new discs. I tried the uninstall process as well and it didn't work for me either. I would greatly appreciate if someone could check my order to see if I have a movie that's no longer available for redemption.

    As a Senior Software Engineer, I'd recommend that movies that are no longer available for redemption are automatically removed from people's orders and listed in the application the next time the user launches the application, rather than breaking the application altogether.

    Thanks in advance!
    3000 Miles to Graceland is no longer available for conversion. You should now have access to your cart.

    Leave a comment:

  • wags056
    replied
    Re: Vudu to go "can't view order" or "continue" when disc doesn't read

    I seem to be having the same problem... I left a handful of movies in my order for a little while and now I can't view my order or add new discs. I tried the uninstall process as well and it didn't work for me either. I would greatly appreciate if someone could check my order to see if I have a movie that's no longer available for redemption.

    As a Senior Software Engineer, I'd recommend that movies that are no longer available for redemption are automatically removed from people's orders and listed in the application the next time the user launches the application, rather than breaking the application altogether.

    Thanks in advance!

    Leave a comment:

  • Hungry
    replied
    Re: Vudu to go "can't view order" or "continue" when disc doesn't read

    I am experiencing a similar problem. I have 19 items in my cart and unable to checkout. Also cannot add anything. I have tried uninstalling Air and V2G and also deleting the 2 app data folders mentioned in an earlier post but am still unable to view cart after reinstalling. Any help would be greatly appreciated.

    Leave a comment:

  • CarlC259@yahoo.com
    replied
    Re: Vudu to go "can't view order" or "continue" when disc doesn't read

    I'm running into a similar issue. I put 20 discs into my cart but now it won't let me access the cart. When I try to add a disc that's in that cart it tells me that the disc is already in another cart.

    Leave a comment:

  • lostinva
    replied
    Re: Vudu to go "can't view order" or "continue" when disc doesn't read

    I am not experiencing the blank page issue. The page comes up, recognizes discs etc., but I cannot view or add to my cart.

    Leave a comment:

  • ChevyDave
    replied
    Re: Vudu to go "can't view order" or "continue" when disc doesn't read

    Originally posted by BWilliams View Post
    Hi FelipeF, now I have two more problems, and I wonder if it was something you did to my account, or these are additional symptoms of the blank-page problem:

    1. My Purchases tab also showed a blank page.

    2. I signed out and tried to sign in again, but it wouldn't sign in. I typed my email address and password, click "Sign in", didn't see any error message, showing my login was correct. But the top right corner didn't show my email address, and still showed "Sign in".

    I tried it on another PC and the same problems occurred. I uninstalled V2G and Adobe Air and reinstalled them and the same problems occurred on both PCs. The one constant of this whole saga is that all the problems showed up in both PCs (which are in different cities and under different ISPs).

    Exactly the same issues I'm having.

    Leave a comment:

  • BWilliams
    replied
    Re: Vudu to go "can't view order" or "continue" when disc doesn't read

    Originally posted by FelipeF View Post
    Ok, then it's probably the issue that lots of people are having with the app. Engineering is already working on a fix.
    Hi FelipeF, now I have two more problems, and I wonder if it was something you did to my account, or these are additional symptoms of the blank-page problem:

    1. My Purchases tab also showed a blank page.

    2. I signed out and tried to sign in again, but it wouldn't sign in. I typed my email address and password, click "Sign in", didn't see any error message, showing my login was correct. But the top right corner didn't show my email address, and still showed "Sign in".

    I tried it on another PC and the same problems occurred. I uninstalled V2G and Adobe Air and reinstalled them and the same problems occurred on both PCs. The one constant of this whole saga is that all the problems showed up in both PCs (which are in different cities and under different ISPs).

    Leave a comment:

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