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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Disc to Digital Mobile: Only your smartphone required! 👍

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    #46
    Re: Disc to Digital Mobile: Only your smartphone required! 👍

    Hello! Hoping to get some help/info from a Vudu moderator. I was very excited to try out the mobile disc to digital option on the phone app today, but I seem to be having one big issue. I understand that the app confirms your location on your phone, and I am at my shipping address as listed on my Vudu account info. However, when I try to scan a blu-ray, it keeps giving me this message: "Your address was not determined correctly. Please try again later."

    Is this an issue I can resolve myself?

    Comment

      #47
      Re: Disc to Digital Mobile: Only your smartphone required! 👍

      Originally posted by zamiche96 View Post
      Hello! Hoping to get some help/info from a Vudu moderator. I was very excited to try out the mobile disc to digital option on the phone app today, but I seem to be having one big issue. I understand that the app confirms your location on your phone, and I am at my shipping address as listed on my Vudu account info. However, when I try to scan a blu-ray, it keeps giving me this message: "Your address was not determined correctly. Please try again later."

      Is this an issue I can resolve myself?
      Just a guess here...on your phone, make sure GPS is on, and you are using your Data plan, and turn off wifi, because it may verifying location through your wifi/service provider, coming back with your service provider's location. Again, just a guess.

      Comment

        #48
        Re: Disc to Digital Mobile: Only your smartphone required! 👍

        Originally posted by NJScorpio View Post
        Just a guess here...on your phone, make sure GPS is on, and you are using your Data plan, and turn off wifi, because it may verifying location through your wifi/service provider, coming back with your service provider's location. Again, just a guess.
        Thanks for the tip, but it didn't change anything
        Location services is on, the Vudu app has locations permission, I turned my wifi off and my data on. Still comes up with the same error: "Your address was not determined correctly. Please try again later."

        Comment

          #49
          Re: Disc to Digital Mobile: Only your smartphone required! 👍

          I finally got it to work. My address was listed wrong under my account settings. After I updated it, the app works great.

          Comment

            #50
            Re: Disc to Digital Mobile: Only your smartphone required! 👍

            I'm still having issues with titles that didn't read with the vudu to go app. Only good thing about so far, that it is reading upc of newer titles but does me no good as I have those already in digital. I was able to scan about 8 titles so far that read with the mobile that did not with the vudu to go app.

            Comment

              #51
              Re: Disc to Digital Mobile: Only your smartphone required! 👍

              I realized, one pro of this method over the disc scanning method is, if you have an old disc that is so beat up that it won't play (or is cracked) you can get yourself a digital copy.

              Comment

                #52
                Re: Disc to Digital Mobile: Only your smartphone required! 👍

                Originally posted by zamiche96 View Post
                Hello! Hoping to get some help/info from a Vudu moderator. I was very excited to try out the mobile disc to digital option on the phone app today, but I seem to be having one big issue. I understand that the app confirms your location on your phone, and I am at my shipping address as listed on my Vudu account info. However, when I try to scan a blu-ray, it keeps giving me this message: "Your address was not determined correctly. Please try again later."

                Is this an issue I can resolve myself?
                It's the billing address that has to match, not the shipping address.

                Comment

                  #53
                  Re: Disc to Digital Mobile: Only your smartphone required! 👍

                  I was able to get my first free one. Pretty easy!

                  My question - I have my Walmart employee number in my Vudu account, that gives me 10% of purchases. Will that still work with scanning and buying? Edit: Just tested, and the 10% discount with my Walmart ID works. So happy to finally get some converted that was in-store only!

                  Comment

                    #54
                    Re: Disc to Digital Mobile: Only your smartphone required! 👍

                    Originally posted by FelipeF View Post
                    It's the billing address that has to match, not the shipping address.
                    Looks like my issue was trying to use Paypal as my payment method. With paypal on my account, Vudu does not have a billing address on file...I had to add a credit card as my new payment method (which asks for a billing address). Using a card with my address seemed to solve my location issue, and I was able to try out the app for my first free conversion.

                    Comment

                      #55
                      Re: Disc to Digital Mobile: Only your smartphone required! 👍

                      I live in an apartment complex and this app is having a very difficult time determining my location.
                      No matter what I do, I get the error "Location must match billing address" and here's the issue --- it does. If I use the map application and type in my address, I see my address pin, but it's about 25 feet away in someone else's yard. I'm not sure if I should take my discs over there and try to scan them or if it's just going to give me the same error?

                      Comment

                        #56
                        Re: Disc to Digital Mobile: Only your smartphone required! 👍

                        I have gotten the app to work with no problem, but I am still frustrated with bar codes not being recognized. Vudu must make a better effort to listen to the customers about mapping problems and mistakes and ACTUALLY FIX THEM. We want this service and we want it to work as advertised.

                        2 examples - I have a copy of The Fugitive in blu-ray which is eligible -- but the version I own isn't being recognized (8-83929-33096-6). Am I expected to purchase the title again with the correct bar code and how do I know which bar code would work?

                        A second title -- Brokeback Mountain blu-ray and DVD is reading as a DVD only -- I don't want to pay $5.00 for an HDX version when clearly the Blu-ray should only cost $2.00. You lose a sale which can add up with a lot of customers feeling the same way.

                        By eliminating the in-store feature, you have taken away a set of eyes that can say -- yep, you own it, here's your movie.

                        I'm pleased by the new mobile app, just make sure you have good customer service to back it up.

                        Comment

                          #57
                          Re: Disc to Digital Mobile: Only your smartphone required! 👍

                          Originally posted by hazama View Post
                          I live in an apartment complex and this app is having a very difficult time determining my location.
                          No matter what I do, I get the error "Location must match billing address" and here's the issue --- it does. If I use the map application and type in my address, I see my address pin, but it's about 25 feet away in someone else's yard. I'm not sure if I should take my discs over there and try to scan them or if it's just going to give me the same error?
                          It's definitely worth trying. The other thing you can do, assuming they're using the Google API, is submit a correction to Google Maps. That usually just takes a day or two for them to verify and update.
                          Last edited by MattO; 03-23-2017, 02:51 PM. Reason: typo

                          Comment

                            #58
                            Re: Disc to Digital Mobile: Only your smartphone required! 👍

                            Originally posted by MattO View Post
                            It's definitely worth trying. The other thing you can do, assuming they're using the Google API, it submit a correction to Google Maps. That usually just takes a day or two for them to verify and update.
                            Awesome, I'll try that and post the results here.

                            Comment

                              #59
                              Re: Disc to Digital Mobile: Only your smartphone required! 👍

                              I keep getting "Unable process the request. Please try again." when I scan an eligible movie. Any idea what that means.?

                              Comment

                                #60
                                Re: Disc to Digital Mobile: Only your smartphone required! 👍

                                Originally posted by vermiknid View Post
                                I have gotten the app to work with no problem, but I am still frustrated with bar codes not being recognized. Vudu must make a better effort to listen to the customers about mapping problems and mistakes and ACTUALLY FIX THEM. We want this service and we want it to work as advertised.
                                2 examples - I have a copy of The Fugitive in blu-ray which is eligible -- but the version I own isn't being recognized (8-83929-33096-6). Am I expected to purchase the title again with the correct bar code and how do I know which bar code would work?
                                A second title -- Brokeback Mountain blu-ray and DVD is reading as a DVD only -- I don't want to pay $5.00 for an HDX version when clearly the Blu-ray should only cost $2.00. You lose a sale which can add up with a lot of customers feeling the same way.
                                By eliminating the in-store feature, you have taken away a set of eyes that can say -- yep, you own it, here's your movie.
                                I'm pleased by the new mobile app, just make sure you have good customer service to back it up.
                                100% agree that the removal of in-store is disappointing for exactly this reason. The database is flawed and if the app is any indication, there has been no one correcting (or even looking into) issues for years. There are also plenty of fancier cases prior to UV that had removable sticker backs that the user likely got rid of. I'd hope, but given the history don't expect, that there would be someone to address the UPC issues.

                                D2D from VUDU is still a great thing even if it isn't 100% but it is always going to be extremely frustrating when it doesn't work and there is no recourse.

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