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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Disc to Digital Mobile: Only your smartphone required! 👍

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    #61
    Re: Disc to Digital Mobile: Only your smartphone required! 👍

    Originally posted by oneway23 View Post
    How would I handle LOTH Extended Edition Trilogy, Superman Collection, ect., for which there are no individual barcodes on the individual cases or discs? Would a USB bluray drive help me, and does it need to be a certain type?
    I know nothing about this, as I have not had a PC with a DVD slot since I had an old Plextor DVD drive around 2009.
    Thank you
    Number of USB Blu-ray drives that work great and can be had for less than $100. We have a Samsung USB BR drive we use with laptops when we need to access a disc (and I have drives in my main PC).
    There was a place to check ahead of time if a title is eligible to save you some time but that seems to have been removed and replaced with the "mobile disc to digital' advertisement page. General rule is if it is Disney owned (Disney, Lucasfilm, Pixar, Marvel, Touchstone etc) it is not eligible. Same applies to most (if not all) Weinstein and many MGM. But even if they are eligible, they may not be recognized and there is nothing you can do about it after April 1st (assuming the UPC reader doesn't also work).

    Comment

      #62
      Re: Disc to Digital Mobile: Only your smartphone required! 👍

      Originally posted by FelipeF View Post
      Go ahead and start a new thread. Please note whether it's a DVD or Blu-ray. No box set UPCs or foreign UPCs.
      We'll get a list together - people are already hitting legitimate UPC snags.

      Comment

        #63
        Re: Disc to Digital Mobile: Only your smartphone required! 👍

        Originally posted by Rex Strother View Post
        We'll get a list together - people are already hitting legitimate UPC snags.
        I believe you. I want to get as much of these titles fixed as soon as possible. Thanks.

        Comment

          #64
          Re: Disc to Digital Mobile: Only your smartphone required! 👍

          Originally posted by Texan26 View Post
          I keep getting "Unable process the request. Please try again." when I scan an eligible movie. Any idea what that means.?
          Same here. It's either saying there was an error with disc to digital or that it's unable to process the request. And I've tried some titles that others have claimed are eligible. I've gotten the same errors on both my android phone and tablet.

          Comment

            #65
            Re: Disc to Digital Mobile: Only your smartphone required! 👍

            I've got a few so far that are not recongized, one that gave a DVD reading from the BD and some that have worked fine.

            How does one get the UPC to read as an unrated title? I tried Get Hard BD, didn't read, tried the DVD and it only offered the rated version, which I assume is because the DVD is rated, only the BD is unrated.

            Comment

              #66
              Re: Disc to Digital Mobile: Only your smartphone required! 👍

              Originally posted by FelipeF View Post
              Can I visit a Walmart Store to convert my discs to digital?

              After April 1, 2017, we will no longer be offering In-store conversion. But you don't need it anyway now that you can convert In-app starting today! Converting via our app or Vudu To Go saves you time and a trip.

              Disc to Digital FAQs

              https://vudu.custhelp.com/app/answers/detail/a_id/189/
              This is awesome Felipe! Any chance we can get to yearly limited upped from 100 to, say, 1000? I'd love to convert most of my titles but don't want to wait decades for that to happen.

              Comment

                #67
                Re: Disc to Digital Mobile: Only your smartphone required! 👍

                100 per year? Seriously? That is a very low number unless you wan't people to still use the pc app.

                Comment

                  #68
                  Re: Disc to Digital Mobile: Only your smartphone required! 👍

                  Originally posted by Ruinit View Post
                  100 per year? Seriously? That is a very low number unless you wan't people to still use the pc app.
                  I don't know how the 100 limit will effect me, if at all. I would have to buy 100 Blu-rays/DVDs from pawn shops or yard sales, which I don't see happening that quickly. Other than buying titles new, I would just use the InstaWatch or UV code, and free up the 100 limit for a year.

                  Comment

                    #69
                    Re: Disc to Digital Mobile: Only your smartphone required! 👍

                    Originally posted by Wasteland View Post
                    I don't know how the 100 limit will effect me, if at all. I would have to buy 100 Blu-rays/DVDs from pawn shops or yard sales, which I don't see happening that quickly. Other than buying titles new, I would just use the InstaWatch or UV code, and free up the 100 limit for a year.
                    It's not just about new titles but converting an existing collection. I could easily purchase 100+ titles per year even if 50% have UV codes. However, I've been purchasing optical media for a long time so I have quite a collection of titles that have yet to be converted to digital.

                    Comment

                      #70
                      Re: Disc to Digital Mobile: Only your smartphone required! 👍

                      Every time I try to scan a bar code I get an Error
                      Sorry, Disc to Digital experienced a technical issue. Please try again later.

                      Comment

                        #71
                        Re: Disc to Digital Mobile: Only your smartphone required! 👍

                        Originally posted by hazama View Post
                        I live in an apartment complex and this app is having a very difficult time determining my location.
                        No matter what I do, I get the error "Location must match billing address" and here's the issue --- it does. If I use the map application and type in my address, I see my address pin, but it's about 25 feet away in someone else's yard. I'm not sure if I should take my discs over there and try to scan them or if it's just going to give me the same error?


                        I get the same thing. I've added a credit card with my address, I looked on google map and it is the correct location on there. Anyone else have any suggestions on what it could be?

                        Comment

                          #72
                          Re: Disc to Digital Mobile: Only your smartphone required! 👍

                          Originally posted by FelipeF View Post
                          It's the billing address that has to match, not the shipping address.
                          Hi Felipe,

                          I'm also having the Address Undetermined error. Would you take a look at my ticket? #170323-001447

                          Thanks,
                          Dennis

                          Comment

                            #73
                            Re: Disc to Digital Mobile: Only your smartphone required! 👍

                            Originally posted by FelipeF View Post
                            I believe you. I want to get as much of these titles fixed as soon as possible. Thanks.
                            Hello Felipe, I know you have worked hard for years on the forum here and I believe you will do what you can to help us & help this struggling app succeed.


                            Would you share who has compiled the current UPC database, is it in house VUDU work or outsourced?
                            Do they have a future mechanism planned for us to submit the growing number of un-recognized UPCs? and for someone to actually verify and add those?

                            PLEASE, PLEASE convey how much we want this to succeed but feel that UNTIL it gets on an equal footing with the success level of the In-Store process that they please not end the instore conversion option until this app's UPC database gets filled out & matures.
                            Some movies have 4,5,6,7 different releases with different UPCs (not including variations for Movie Money included UPCs)
                            Take X-Men (2) United as an example there are (7) stand alone versions listed on Blu-ray.com for just the U.S. releases of that movie alone. If the people building / in control of the UPC data base aren't getting each version of UPC this isn't going to work even close to as well as the in-store D2D option did. In-store a human person could say X-Men United Blu-ray --> X-Men United exclusive steelbook (blu-ray) CHECK(X) or any of the other 6 known varieties. The mobile app can only check against the data base it is provided it can't handle when the UPC hasn't been given to it, like a human can.

                            When Rex gets his thread going I will paste what I have tested so far at that point. I don't want to sound ALL negative. The inclusion of 2013 and newer titles is a very welcome improvement, but some of us have been waiting patiently for lots of the problems with the VudutoGo app to be addressed (many of them regarding the Gracenote library that have gone on for years and years with no fixes).
                            I still have a lot of hope that this app will grow the missing UPC titles and improve very rapidly while it's fresh and new and has the eyes of VUDU management upon it, but now is the time to speak our piece and help guide it to be an in store replacement (SOMEDAY). But lets wait until it's ready for that. These problems could have been addressed by beta testing this out to people with large collections to see if the UPC data base is ready. When the mobile app encounters a UPC it doesn't know, it doesn't offer any way to submit the missing UPC.

                            The loss of In-store conversions is a HUGE BLOW at this point. Things finally got so they were stream lined and working with the new FUJI system and I was really happy with it as were the initially reluctant Walmart Photo department employees.
                            I took the print out from my last in-store conversion list (15 titles) and tested the recognition via UPC detection.
                            Results 7 out of 9 Blu-rays were correctly detected - that's the good news
                            Results 4 out of 6 DVDs were NOT correctly detected - I tested them over and over again (in different lighting situations etc.)
                            I tried two versions each of Kung Fu Panda (1) BR+DVD combos & Kung Fu Panda (2) BR+DVD combos.
                            One set is from 2016, the other from 2015, both from Best Buy. The 2016 editions of 1 & 2 were detected, while both the 2015 version's of 1 & 2 were not.

                            I just finished a stack of movies I deemed not in a hurry to add to my library, but I had already tested and verified that they are correctly detected by the VUDUtoGo PC program (Gracenote) so I thought they would be an interesting test. I grabbed a small stack of those and out of the 10 titles I randomly grabbed (all DVD) I tested via the mobile app: Results 6 out of 10 did NOT correctly detect with the mobile app. Detection was 100% w/ the VUDUtoGo program that means I have an alternate path on those if I choose to convert them someday (but not on titles that are "eligible" but fail to be recognized by both the Vudutogo Program & the Mobile app. That is why the In-Store process was [IS] so important for now.

                            Comment

                              #74
                              Re: Disc to Digital Mobile: Only your smartphone required! 👍

                              Not to happy right now. Tried the new service first on my iPad which for some reason says GPS not enabled when it is. Luckily my girlfriend has an Android phone so the app did work and load. So I tried scanning a bunch of movies and none of the UPC were recognized. Even the titles I've already loaded via disc to digital before wouldn't get a match using the UPC code. So after trying about 50 DVD's and 75 Blurays here's what I had. One movie had a UPC that actually loaded, Three movies were recognized as already owned in my collection the rest weren't recognized at all. Not a good start.

                              Comment

                                #75
                                Re: Disc to Digital Mobile: Only your smartphone required! 👍

                                Originally posted by TheBDougherty View Post
                                Every time I try to scan a bar code I get an Error
                                Sorry, Disc to Digital experienced a technical issue. Please try again later.
                                Edit: A VUDU CS rep was able to clear my cart. As I suspected it resolved the issue I was getting related to "Technical" erros when trying to scan a barcode.

                                If you are getting that specific error I would check your cart, both in VuduToGo and Mobile, most likely there i s somethig there causing the error.

                                I believe this error is related to the title already being in your cart. Or perhaps others problems with your cart. Since it sounds like you haven't added anything to your mobile cart, is the title in your VuduToGo cart?

                                I get the exact same message but it only occurs for titles that are in my VuduToGo cart. Other titles scan fine. The problem is my VuduToGo cart is non responsive, it gives an error when I try to edit, etc. and I need it cleared. I am sure this will fix my issue.

                                Comment

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