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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Missing Movies

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    #136
    Re: Missing Movies

    Originally posted by Cdfuller View Post
    Goldeneye is also missing from my Vudu library. I redeemed it on 9/16/15 on Flixster as part of the Pierce Brosnan pack so it would appear unbundled on Vudu. The title still shows in my Vudu "Balance & History", but it is not in "My Movies." The other three movies from the Pierce Brosnan set appear in "My Movies."
    GoldeneEye is a case where the "UV ALID" actually changed on vudu but not on other providers, so that is not related to the current problems.

    I am still unclear why the ALID can ever change for a movie?

    Anyway, I did the same thing since I did not want the bundle on vudu, and of course lost GoldenEye a couple of months after redeeming. vudu support was not able to resolve the issue for me, but if you go back through support where you redeemed it, they should be able to re-add the movie to your UV library. You may have to contact them multiple times until they are able to find a version of GoldenEye that matches the one vudu has though so don't give up if you get 5 or 6 copies of the wrong GoldenEye before you get the one that will import into vudu.

    Comment

      #137
      Re: Missing Movies

      I checked, and all of my movies are present, including items purchased elsewhere. TV Seasons look fine too. Not sure what triggers the issue, but audits are a real pain.

      Comment

        #138
        Re: Missing Movies

        I have lost about 70 movies and a couple of TV seasons. Some are especially weird like Batman Begins and the Dark Knight which both show up in my UV twice (since I redeemed SD then HDX) but both versions are gone from my account now. A lot of the missing movies came from promos (through vudu, flixster, cinemanow, sony, etc) but it's really frustrating that they can just disappear at any given time.

        Comment

          #139
          Re: Missing Movies

          It's been a week. Has anyone had any progress? I finally received an email back from customer service that to be Frank, was less than satisfactory.

          Comment

            #140
            Re: Missing Movies

            Originally posted by tsken02 View Post
            I checked, and all of my movies are present, including items purchased elsewhere. TV Seasons look fine too. Not sure what triggers the issue, but audits are a real pain.
            Agreed, audits are most definitely a pain.

            I just finished reviewing my collection and, luckily, the only item I seem to be missing is Chuck Season 5. I'm guessing it disappeared when I bought a movie last Tuesday.

            I'll definitely not be purchasing anything else until this issue gets resolved.

            Comment

              #141
              Re: Missing Movies

              i created a ticket with Vudu support a week ago when this all began to occur. i have not heard anything from them yet. i am only missing five movies (out of 1100). the five missing movies are movies that were redeemed with Flixster. they show up in my UV and Flixster libraries. these are not the only Flixster movies that i have redeemed, but they are the only movies that i am missing.

              Pacific Rim 4/10/2014
              Mars Attacks 3/31/2012
              Lego Movie 6/27/2014
              Austin Powers International Man of Mystery 6/16/2012
              300: Rise of an Empire 6/27/2014

              Question Reference # 160223-000424

              Comment

                #142
                Re: Missing Movies

                Originally posted by jjohns View Post
                Agreed, audits are most definitely a pain.

                I just finished reviewing my collection and, luckily, the only item I seem to be missing is Chuck Season 5. I'm guessing it disappeared when I bought a movie last Tuesday.

                I'll definitely not be purchasing anything else until this issue gets resolved.
                Maybe if we all stop shelling out cash, it will expedite things.

                Comment

                  #143
                  Re: Missing Movies

                  Has anyone gotten their movies back? I was told to relink my UV account, which I've already done numerous times to no effect. I've since been met with silence.

                  Comment

                    #144
                    Re: Missing Movies

                    So far none of my movies have gone missing, but I find this trend scary and disturbing.

                    I hope this is resolved soon!

                    Comment

                      #145
                      Re: Missing Movies

                      I hate to say it, but I feel this is never getting resolved. It shouldn't take a week to figure it out. I haven't seen any mod posts here either. I'm sorry Vudu, but this isn't really fair.

                      Comment

                        #146
                        Re: Missing Movies

                        For what it's worth... I called today and was told they are still working on it. That something changed at UV where something got deleted, and they are working on a resolution.

                        However, if it never gets fixed... Then I would have to break up with Vudu and probably digital all together. I don't want to use multiple services to watch my movies and tv shows. I have spent far too much money to keep all my content at Vudu. (Especially a bunch of non-UV shows/movies that I could watch at Netflix/Amazon.) Plus, you run the risk of it happening again in the future and losing more.

                        Comment

                          #147
                          Re: Missing Movies

                          Originally posted by MOVIEFAN99 View Post
                          I hate to say it, but I feel this is never getting resolved. It shouldn't take a week to figure it out. I haven't seen any mod posts here either. I'm sorry Vudu, but this isn't really fair.
                          +1

                          Comment

                            #148
                            Re: Missing Movies

                            Originally posted by MOVIEFAN99 View Post
                            I hate to say it, but I feel this is never getting resolved. It shouldn't take a week to figure it out. I haven't seen any mod posts here either. I'm sorry Vudu, but this isn't really fair.
                            Wow, these are the sort of knee-jerk reactions that crack me up. It will be fine.

                            Comment

                              #149
                              Re: Missing Movies

                              Originally posted by YankeeGator6 View Post
                              Wow, these are the sort of knee-jerk reactions that crack me up. It will be fine.
                              LOL. Seriously though, it has been a week, and I do not see anyone say anything. That's just lame

                              Comment

                                #150
                                Re: Missing Movies

                                ...and just like that, all of my movies are back!

                                Comment

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