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Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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VUDU AT HOME: DISC-TO-DIGITAL Bugs?

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    #841
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Transformers part 1 will only detect as Revenge of the Fallen.

    Comment

      #842
      Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

      Originally posted by Woodoo4Vudu View Post
      Transformers part 1 will only detect as Revenge of the Fallen.
      For those of you that have tried the VuduToGo application and it doesn't identify your movie but asks you to type it in. How are we eventually going to get notified when it is available? It says something like, "We are in the process of identifying this disk" but it never says whether we'll be notified once the movie is working correctly? Can a forum moderator check on this for us and let us know?

      Comment

        #843
        Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

        Originally posted by Woodoo4Vudu View Post
        Transformers part 1 will only detect as Revenge of the Fallen.
        That happened to me on the blu ray. I had the DVD as well and it worked for TF 1. I had to pay more for the HDX upgrade, but it did recongnize the DVD as the correct title. Same thing happens for my Bourne movies. Bourne Identity Blu ray is fine. Bourne Supremacy Blu ray reads as Bourne Identity. The DVD reads correctly. Bourne Ultimatum Blu ray reads as Bourne Identity. DVD reads fine. This is causing me unnecessary extra expense since I should be able to go straight to HDX for $2 ($1 with the discount).

        Comment

          #844
          Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

          I too have the same problem with Transformers 1, althought the other 2 show just fine. I've noticed that I have way more problems with blu ray discs then I do with normal DVD's on the average. The only DVD's that don't indentify are ones that are not UV yet (at leaset with what I've done).
          I find it odd that they are still having problems as well is some disks that have been complained about for some time (Aliens quadrilogy, Start Trek movies, directors/extended cuts vs theatrical like Daredevil, Date Night) - I think an update from VUDU as to why they are taking longer to validate. For my blu rays I'm down to just a few that are currently UV but they all fall under these issues (I won't do sequals until I can do all of them, like the transformers movies).

          Comment

            #845
            Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

            Okay... I tried to get VUDU to go to recognize the first two Harry Potter movies (Blu-rays) from the First Five Years Collection (Limited Edition Gift Set 2007) and they refuse to identify - the other discs did identify. I filled out the form in VUDU to go and didn't hear back. So then I wrote to customer support and they asked me to uninstall the VUDU to go program and reinstall it in a particular manner using links provided. Did that and discs still not recognized. Continued with instructions and created the info file for my computer and sent that in June 6th. No word back on that so I wrote again and was directed here. Hopefully this is where the people working on this get the information and fix the problems. I also have tried to get the program to recognize the Extended Versions of Lord of the Rings trilogy. They all pop up as LOTR: The Return of the King regular version. Any help appreciated.

            Comment

              #846
              Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

              Since this promotion, I have been trying to add a lot of my blu-rays that I didn't think I would need on vudu. Here are a few that haven't worked for me.

              Fern Gully (Not Identified)
              Ghostbusters (Not Identified)
              The Karate Kid 2010 (Not Identified)
              Final Fantasy: Advant Children (Not Identified)
              Avatar: Blu (Indentified as DVD)
              The Sound of Music (Identified as Sing A Long Edition)

              Family Favorites Collection with Cloack and Dagger, The Wizard, Cop and a Half, King Ralph, Matinee, Sgt. Bilko, Ghost Dad, ED, A Simple Wish, The Borrowers. Comes with a UV code for Sgt. Bilko. PLEASE fix this one. I want 8 of these X 2.50 = 20.00 from me.

              Comment

                #847
                Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                Originally posted by echopulse View Post
                Since this promotion, I have been trying to add a lot of my blu-rays that I didn't think I would need on vudu. Here are a few that haven't worked for me.

                Fern Gully (Not Identified)
                Ghostbusters (Not Identified)
                The Karate Kid 2010 (Not Identified)
                Final Fantasy: Advant Children (Not Identified)
                Avatar: Blu (Indentified as DVD)
                The Sound of Music (Identified as Sing A Long Edition)

                Family Favorites Collection with Cloack and Dagger, The Wizard, Cop and a Half, King Ralph, Matinee, Sgt. Bilko, Ghost Dad, ED, A Simple Wish, The Borrowers. Comes with a UV code for Sgt. Bilko. PLEASE fix this one. I want 8 of these X 2.50 = 20.00 from me.
                Didn't know about Avatar until now. I popped in my 3D panasonic freebie disc and it read just fine! Thanks

                Comment

                  #848
                  Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                  Fox added a slew of titles over the weekend. Check out the list here

                  Comment

                    #849
                    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                    Originally posted by echopulse View Post
                    Fox added a slew of titles over the weekend. Check out the list here
                    UV doesn't necessarily mean that it's D2D, right? So why is this posted on this thread?

                    Comment

                      #850
                      Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                      Most of the titles on that list are both UV and D2D.

                      Comment

                        #851
                        Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                        But, generally speaking, lujan's question raises a valid point. Just because something is UV that doesn't always mean it is necessarily D2D eligible.

                        I usually go here: http://www.vudu.com/disc_to_digital.html
                        To check the database first. I save a bookmark on my smartphone so I can check a title when I'm at a garage sale, flea market, or bargain basement bin at a store.

                        And sometimes, it's also worth mentioning, that even if it's on that database, it doesn't actually work via D2D@Home.

                        These are early days in the program... we'll get there, one day. In the meantime, I'm stocking up at 50% prices!

                        Comment

                          #852
                          Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                          Originally posted by Blurayfan View Post
                          Vudu Customer Care was able to remove the incorrect version from my account. I now have the Director's Cut
                          I'm getting ready to process an order with Daredevil Director's Cut incorrectly ID'd as Theatrical. How did you prove you had the correct disc?

                          Thanks.

                          Comment

                            #853
                            Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                            Originally posted by treborlicec View Post
                            I'm getting ready to process an order with Daredevil Director's Cut incorrectly ID'd as Theatrical. How did you prove you had the correct disc?

                            Thanks.
                            I contacted support by phone, when I informed them it was processed through the VUDU To Go app they submitted the case to engineering. I didn't send any proof. I guess they may have verified what I see online the Blu-ray is listed as Director's Cut, they don't sell a theatrical only version on Blu-ray.

                            Comment

                              #854
                              Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                              Air Force One was not recognized.

                              Comment

                                #855
                                Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                                I am still trying to figure out how to get past the disc read error. This is getting frustrating and I have gotten 0 help from Vudu beyond the usual stuff about ISO software. I don't have any! I get this error on two computers and it is VERY frustrating to not be able to use the service without having to go to the store.

                                If anyone has other ideas that might work for fixing this issue, shoot me a PM so the replies do not get lost in this huge thread.

                                Comment

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