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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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VUDU AT HOME: DISC-TO-DIGITAL Bugs?

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    #871
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    The following titles should be available for D2D but are not being read correctly by Vudu To Go

    Scarface (Bluray) Unable to identify disk

    LOTR: The Two Towers Extended Edition (Bluray)\LOTR: The Fellowship of the Ring Extended edition (Bluray) are being recognized as either LOTR: Return of the King or LOTR: The Fellowship of the Ring in theatrical formats and not the extended editions

    Avatar (Bluray) Unable to identify disk

    The Day the Earth Stood Still (2008) (Bluray) Unable to identify disk

    Transformers (Bluray) is being recognized as Transformers: Revenge of the Fallen

    Tropic Thunder (Bluray) states that directors cut is not available for D2D conversion but Tropic Thunder is available for D2D last I checked.

    Twilight: New Moon (Bluray) Unable to identify disk

    X2: X-Men United (Bluray) is being recognized as X-Men The Last Stand

    Comment

      #872
      Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

      From what I've read, I should be able to convert the DVD for A Separation (2011) to HDX but I'm not able to get it to work.

      Comment

        #873
        Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

        I'm having kind of the opposite problem than most people have reported here. I have the Die Hard 4 disc blu ray collection, and I was able to get Live Free or Die Hard work as well as Die Hard With a Vengance, but the original Die Hard and Die Hard 2 in the collection comes up as Live Free or Die Hard.

        Comment

          #874
          Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

          Originally posted by arsenal_fan View Post
          Closer (2004) DVD was recognized, but when trying to convert to HDX, it would fail and ask me to retry.
          What was the error it gave you? I've noticed that some DVDs I've tried to convert to HDX(including Vanilla Sky, Team America: World Police, and The Fighter) gave me some random error message and then when I tried again and selected SD, it added the movie to my cart.....in HDX. I actually like that error. I get to convert a DVD to HDX, but at the Blu-ray price.

          Comment

            #875
            Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

            Originally posted by Adam_ME View Post
            What was the error it gave you? I've noticed that some DVDs I've tried to convert to HDX(including Vanilla Sky, Team America: World Police, and The Fighter) gave me some random error message and then when I tried again and selected SD, it added the movie to my cart.....in HDX. I actually like that error. I get to convert a DVD to HDX, but at the Blu-ray price.
            O.O

            Really?

            If you see that error message again, please let us know what it is! I would never have noticed that, as I never click the SD button...except once by accident, because of a user interface goof. (When the movie is only in SD, the SD button appears where the HDX button normally appears. This is poor user interface design, as the placement of buttons or navigation links should always be consistent.)

            Comment

              #876
              Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

              Originally posted by MaxH View Post
              O.O

              Really?

              If you see that error message again, please let us know what it is! I would never have noticed that, as I never click the SD button...except once by accident, because of a user interface goof. (When the movie is only in SD, the SD button appears where the HDX button normally appears. This is poor user interface design, as the placement of buttons or navigation links should always be consistent.)
              I can't remember it off the top of my head, but it's a very short one-line error message with something about "desired quality" or something to that effect.

              Comment

                #877
                Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                Below is a list of Blu-rays that are incorrect.

                Alien Resurrection --> Alien
                Alien3 --> Alien
                Aliens --> Alien
                Bourne Supremecy --> Bourne Identity
                Bourne Ultimatum --> Bourne Identity
                Fast and Furious: Tokyo Drift --> Fast and Furious
                Fearless --> Unleashed
                Full Metal Jacket --> Barry Lyndon
                Jumper --> Live Free Or Die Hard
                Lord of the Rings: Two Towers --> Lord of the Rings: Fellowship
                Matrix Revolutions --> The Matrix
                Max Payne --> Hitman
                Oceans Twelve --> Oceans Thirteen
                Pitch Black --> Chronicles of Riddick
                Rambo: First Blood --> Rambo
                Rambo II --> Rambo
                Rambo III --> Rambo
                Swordfish --> Mad Max II
                Taken --> Marine
                The One --> Kung Fu Hustle
                Transformers --> Transformers 2
                Underworld: Rise of the Lycans --> Underworld
                X2: X-men United --> X-men: Last Stand

                Below is a list of Blu-rays that aren't being recognized.

                Italian Job --> Doesn't Recognize
                Knockaround Guys --> Doesn?t Recognize
                Never Back Down --> Doesn't Recognize
                Superman/Batman: Apocalypse --> Doesn?t Recognize
                Ultimate Avengers --> Doesn?t Recognize

                Comment

                  #878
                  Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                  Apparently Vudu is keeping track of this thread but it feels like it's a lost cause at this point and it's probably more frustrating than anything else. I still have hundreds of titles which still aren't recognized and these titles have been this way for months or even from the start of the private beta. Based on my experience, only about 0.5% of those titles (and that's probably being generous) have been fixed at some point since the inception of the D2D program. With the low number of discs which have been fixed it's not even clear if manually matching the title and submitting that info through the D2D app does anything at all (i.e. is it a waste of time to even identify the title) or if those few fixed discs were just a coincidence.

                  I submitted a ticket for some of these titles and here's the response I received back from Vudu support:

                  Our apologies for the errors you've encountered using our In-Home Disc to Digital Beta. We're aware there are some movies that are still not being recognized. We're keeping track and fixing the issues as quickly as possible. Please visit our forums for updates and more information:

                  https://forum.vudu.com/showthread.ph...O-DIGITAL-Bugs

                  At this time there is not an ETA since it's still BETA, but our engineers are working hard on correcting this.
                  Sounds like Vudu isn't concerned about fixing these issues right now since the D2D program is still in Beta. However, aren't these the type of issues you want to identify and correct during the Beta period? I wouldn't think you would want to exit the Beta with all of these issues but rather fix them before the Beta ends. The interesting part is "fixing the issues as quickly as possible" yet only a fraction of a percent have ever been fixed to date.

                  I can't see Vudu magically fixing all of these identification issues all at once right before they "officially" release the app and exit the Beta. Due to the low fix rate thus far I can only imagine that these issues will still exist after the beta ends.

                  Comment

                    #879
                    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                    Originally posted by rdodolak View Post
                    I can't see Vudu magically fixing all of these identification issues all at once right before they "officially" release the app and exit the Beta. Due to the low fix rate thus far I can only imagine that these issues will still exist after the beta ends.
                    This is why I gave up long ago and started buying second copies as studios reissued with UltraViolet and then selling one of them off. I know it sucks.

                    Comment

                      #880
                      Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                      We know they are using Gracenote for identification. You can send feedback directly to them too.

                      Here's the link with the information they need:
                      http://www.gracenote.com/company/faq/consumer/

                      Comment

                        #881
                        Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                        Originally posted by tsken02 View Post
                        We know they are using Gracenote for identification. You can send feedback directly to them too.

                        Here's the link with the information they need:
                        http://www.gracenote.com/company/faq/consumer/
                        Has this worked for you? I see that you can send them an email with some limited info on a specific title but how will this fix the identification issues without specific identification data from the disc. What was suppose to be nice about the VuduToGo D2D app is that it can pull data from the actual disc and this data could be used in future identification of the disc once the title is added to the Gracenote database. Does that mean Gracenote needs to acquire each title before they add it to their database?

                        Comment

                          #882
                          Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                          My reason for posting was only to highlight an alternate path. No way for me to know if it will help or not. I'm just a customer like you.

                          Comment

                            #883
                            Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                            I got a response from Gracenote:

                            Thanks for writing.

                            The following information is available on the VUDU support and might be helpful in understanding why all your movies are not available for Disc-to-Digital conversion. The list of movies available for Disc-to-Digital conversion is comprised of titles from studios that are participating in the UltraViolet program that have been legally cleared for digital distribution. VUDU expects the number of titles available for Disc-to-Digital conversion to grow over time.

                            Please contact VUDU support if you have any more questions: http://supports.vudu.com/

                            Sincerely,

                            Sonia Clerc

                            Gracenote, Inc. / Customer Support Specialist

                            sclerc@gracenote.com
                            Clearly she didn't understand so I responded. Never got a response from that.

                            Feel free to try and email her.

                            Comment

                              #884
                              Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                              Since Vudu licensed Gracenote, maybe she's trying to push you to go to them for issues.

                              Comment

                                #885
                                Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                                Originally posted by tsken02 View Post
                                My reason for posting was only to highlight an alternate path. No way for me to know if it will help or not. I'm just a customer like you.
                                Thanks. I didn't know if you had used that method or not and had gotten results. I'll try and see what comes of it.

                                Comment

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