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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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VUDU AT HOME: DISC-TO-DIGITAL Bugs?

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    #976
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    I finally got a response to my Case I submitted on 6/16/13 as follows:

    Since the in-home disc to digital is still in beta, our engineers of course are interested in feedback for improvements. At this point, the best way to provide that feedback is directly within the VUDU to Go app itself. From what i understand, if a disc fails to manually verify, there is a small button to generate a report of this error. Click it, and that report goes automatically to the folks in charge of the VUDU to Go app. That way, those issues will be addressed quicker than if I were to copy those movies into a spreadsheet for our engineering department.
    As for lists, the in home disc to digital and the in store disc to digital lists are cataloged seperately on your VUDU account, which is probably partially responsible for why your in store list of titles, did not show up in your in home list.
    Best Regards,

    Rosemarie Grantham

    This response didn't really add anything new to what we already know.

    The list of movies that are not working for me are listed here:

    https://forum.vudu.com/showthread.ph...g-cart/page2#6

    Comment

      #977
      Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

      ^ This was the response i received from customer support last month:

      Our apologies for the errors you've encountered using our In-Home Disc to Digital Beta. We're aware there are some movies that are still not being recognized. We're keeping track and fixing the issues as quickly as possible. Please visit our forums for updates and more information:

      https://forum.vudu.com/showthread.ph...O-DIGITAL-Bugs

      At this time there is not an ETA since it's still BETA, but our engineers are working hard on correcting this.

      Comment

        #978
        Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

        Santa Claus The Movie does not work...even though it says it would. *sigh*

        Add another to the list.

        Comment

          #979
          Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

          knock off dvd don't work either although it should! its unable to recognize the movie

          Comment

            #980
            Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

            There was a problem while verifying this disc.

            Everyone's Hero DVD UPC - 024543404910 (Two Sided Full Screen/Widescreen)

            Borat: Cultural Learnings of America for Make Benefit Glorious Nation of Kazakhstan
            DVD UPC - 024543419693

            Comment

              #981
              Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

              Another strange one....

              I converted the movie El Dorado (1967) today using Vudu-to-Go, from DVD. When I view the title in My Vudu, it shows as "PC not supported". It is also not available on my Android tablet.

              Note that I have the same exact problem with the movie: Midway.

              It seems that this is some kind of error...I mean, how can I be able to use my PC to convert the film, but not use my PC to play it?

              Also, I want to re-state my problem with the film: The Italian Job (1969). Vudu-to-Go forced me to convert it from DVD to HD (i.e. it said that SD was not available), but when I view the title in My Vudu, it says "PC SD Only". I thought that getting a film in HD implied being able to view it in SD.

              Note that all 3 titles work fine on my Xbox
              Last edited by JayJB; 07-12-2013, 05:44 PM. Reason: clarification

              Comment

                #982
                Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                Originally posted by JayJB View Post
                Another strange one....

                I converted the movie El Dorado (1967) today using Vudu-to-Go, from DVD. When I view the title in My Vudu, it shows as "PC not supported". Same thing on my Android tablet.

                Note that I have the same exact problem with the movie: Midway.

                It seems that this is some kind of error...I mean, how can I be able to use my PC to convert the film, but not use my PC to play it?

                Also, I want to re-state my problem with the film: The Italian Job (1969). Vudu-to-Go forced me to convert it from DVD to HD (i.e. it said that SD was not available), but when I view the title in My Vudu, it says "PC SD Only". I thought that getting a film in HD implied being able to view it in SD.
                I would say that's because the only way to convert a title through the D2D program is either via the PC/Mac software or in store (and not everyone has a WM near them so why limited that to in store only). In addition, titles can be streamed to a television through devices such as the Roku, PS3, blu-ray players, etc. Thus someone may be interested in converting a title through the D2D software but wants to view it on their TV; why prevent them from doing so just because that title can't be streamed/downloaded to a computer/tablet/phone?

                If I recall correctly, the studios determine whether or not you can stream/download particular titles to a computer/tablet/phone.

                Comment

                  #983
                  Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                  Originally posted by rdodolak View Post
                  I would say that's because the only way to convert a title through the D2D program is either via the PC/Mac software or in store (and not everyone has a WM near them so why limited that to in store only). In addition, titles can be streamed to a television through devices such as the Roku, PS3, blu-ray players, etc. Thus someone may be interested in converting a title through the D2D software but wants to view it on their TV; why prevent them from doing so just because that title can't be streamed/downloaded to a computer/tablet/phone?

                  If I recall correctly, the studios determine whether or not you can stream/download particular titles to a computer/tablet/phone.
                  Sorry, I have difficulty accepting that. Xbox and PC are identical in all but name. Also, I had the same problem with XXX: State of the Union, and it was resolved approx. 2 weeks after reporting it. My purpose in posting this is not to b**ch & moan, but to report it to the powers that be....

                  By the way, none of that explains my issue with The Italian Job...

                  Comment

                    #984
                    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                    Originally posted by JayJB View Post
                    Sorry, I have difficulty accepting that. Xbox and PC are identical in all but name. Also, I had the same problem with XXX: State of the Union, and it was resolved approx. 2 weeks after reporting it. My purpose in posting this is not to b**ch & moan, but to report it to the powers that be....

                    By the way, none of that explains my issue with The Italian Job...
                    I thought someone from Vudu said that The Italian Job only being available in HD yet saying "SD only on PC" was something they needed to look into, but I do know that rdodolak is right, that the license holder (not always the studio) determines what resolutions can be rented or sold, and if HD/HDX is allowed on PCs. Vudu staff have stated before that they'd love to offer every movie at every resolution on every platform that they can, but they can't always do that.

                    Comment

                      #985
                      Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                      Originally posted by JayJB View Post
                      Sorry, I have difficulty accepting that. Xbox and PC are identical in all but name. Also, I had the same problem with XXX: State of the Union, and it was resolved approx. 2 weeks after reporting it. My purpose in posting this is not to b**ch & moan, but to report it to the powers that be....

                      By the way, none of that explains my issue with The Italian Job...
                      The XBox and PC are two different devices even if the software is developed by the same company. I can very well see, and as how I pointed out, how you could use the D2D software to convert a title but then not be allowed to stream or download it on a PC. Just because you're able use the PC software to convert a title doesn't mean that it automatically concludes that this is some kind of error (A doesn't infer B); that was the point I was trying to make. This is similar to how i can redeem an HDX version of a title through the software but I'm not allowed to stream it in HDX or download said film on a PC.

                      Now the titles you mention may have a problem, particularly The Italian Job. Personally, I would prefer there be no resolution/download restrictions on any device nor do I have an issue with you reporting potential issues.

                      Comment

                        #986
                        Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                        Originally posted by MaxH View Post
                        I thought someone from Vudu said that The Italian Job only being available in HD yet saying "SD only on PC" was something they needed to look into, but I do know that rdodolak is right, that the license holder (not always the studio) determines what resolutions can be rented or sold, and if HD/HDX is allowed on PCs. Vudu staff have stated before that they'd love to offer every movie at every resolution on every platform that they can, but they can't always do that.
                        Ah, yes, thanks for the correction Max. I probably shouldn't have used Studio as that may be too ambiguous.

                        Comment

                          #987
                          Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                          rdodolak, MaxH,

                          Thanks for the clarifications...but this raises a few additional questions:

                          How do I know what devices are supported for any given film? When I view a title on my Xbox, logos/icons are shown indicating iOS, PC, and TV....In this case, "PC" is in gray. But when I look at a title on my PC, no logos are displayed, just the "PC not supported" message in the upper right. Do I need to check every title on my Xbox to determine what's what?

                          What about Android? There are no logos anywhere for that. In reviewing my posts, I realized I mistakenly emphasized PC support. I never watch movies on my PC, but Android is a real concern for me. Does iOS compatibility imply Android compatibility? (I have no idea why it would, I'm just reaching here). Does PC compatibility imply Android? (It seems that way).

                          Is "TV" always supported? (I am assuming that includes Xbox, DVD/Bluray players, and similar devices, but I'm not sure).

                          At the end of the day, I've converted almost 400 titles using D2D, so a 0.5% "unsupported" rate is not bad. I can always watch them using a competitors service...no problems there, but I'd sure like to be able to get all my stuff in one place.

                          Comment

                            #988
                            Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                            I received the following from Vudu customer service:

                            "I took a look into this for you and it seems that if the movie is not supported for PC playback the same will apply to any of the Android devices."

                            So PC Support = Android Support

                            Comment

                              #989
                              Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                              New additions

                              There was a problem while verifying this disc.

                              ...And Justice For All DVD UPC - 043396058194

                              A Soldier Story DVD UPC - 043396040892 (Two Sided Full Screen/Widescreen)

                              As Good As It Gets DVD UPC - 043396217096 (Two Sided Full Screen/Widescreen)

                              Borat: Cultural Learnings of America for Make Benefit Glorious Nation of Kazakhstan
                              DVD UPC - 024543419693

                              Everyone's Hero DVD UPC - 024543404910 (Two Sided Full Screen/Widescreen)

                              Comment

                                #990
                                Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                                Neither disc of the 2-disc Digibook Blu-Ray of "How the West Was Won" identified correctly.
                                The 1st disc got a "There was a problem while verifying this disc" message, while the 2nd disc got a "Unable to Identify this disc" message...

                                Comment

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