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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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Error reading DVD disc.

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  • tksams
    replied
    Re: Error reading DVD disc.

    Originally posted by LocN View Post
    OK, if you guys want us to solve it, please give me very detail specs of your laptop. I will purchase one. (we ran through entire company PCs and can't get this problem)

    I would need:
    - Make
    - Model
    - CPU Speed i.e. 2.2 GHz Pentium B960 or Intel Core i3 2.5 GHz
    - OS, Home/Pro, 32/64
    - DVD drive make and model
    - HDD size

    I'm trying to match the configuration, and some HW specs are not needed but I just want to make sure I am going to get the hardware like yours to reproduce the problem.


    LLN

    It is not just my Laptop, it's happening on my custom built desktop, and my friends Macbook Pro as well.

    The laptop can be found here: http://shop.lenovo.com/us/en/laptops...ir=y#customize

    It's the model currently selling for $549, #59371416 - Dark Brown

    It's running Windows 8 64 bit. That is the laptop exactly.

    Honestly, I find it EXTREMELY hard to believe that you can't reproduce it, as I've been able to do it on *THREE* Different computers.

    Also, I have not "hacked" or "modified" anything, those are exactly what is running this pc, up to all of the original lenovo software.

    Leave a comment:


  • tksams
    replied
    Re: Error reading DVD disc.

    Originally posted by rdodolak View Post
    I'd wait it out until it's closer to the end of the promotion and then if there's still no change then you can take them to Walmart.

    I know that isn't the kind of answer that anyone likes to hear but it is what it is. No developer can give a reasonable or believable ETA without knowing what the problem is. At this point if Vudu were to give you an ETA it would be nothing more than a guess which puts you in no better position than you are now.

    Again, this is great and all, and I understand stuff happens. but WHEN does the promotion end? I have no idea and I cannot find it anywhere. All in all, I just want to give Vudu some business and save some cash in the process.

    Trust me, I understand development, I'm a developer myself, and the answer should be something like this "I am aggressively working to get this reproduced, I'll let you know as soon as I can."

    Just doesn't seem like anyone cares, which is obviously frustrating.

    Leave a comment:


  • LocN
    replied
    Re: Error reading DVD disc.

    Originally posted by tksams View Post
    Windows 8 64 bit, Lenovo G580
    OK, if you guys want us to solve it, please give me very detail specs of your laptop. I will purchase one. (we ran through entire company PCs and can't get this problem)

    I would need:
    - Make
    - Model
    - CPU Speed i.e. 2.2 GHz Pentium B960 or Intel Core i3 2.5 GHz
    - OS, Home/Pro, 32/64
    - DVD drive make and model
    - HDD size

    I'm trying to match the configuration, and some HW specs are not needed but I just want to make sure I am going to get the hardware like yours to reproduce the problem.

    If you think you have modified, upgraded OS, altered BIOS, replaced drive, hacked this/that etc. then please don't give me your specs. I just want to buy something from manufacture and has the same configuration like yours.

    LLN

    Leave a comment:


  • rdodolak
    replied
    Re: Error reading DVD disc.

    Originally posted by tksams View Post
    Well I'm trying to get a feel if I need to just pony up and and use Wal Mart or if I can wait this issue out and still take advantage of the 50% off discount. It would be nice to know what I'm going to need to do.

    It really seems that there isn't much hope of this getting fixed anytime in the next several weeks, but I really do hope I'm wrong.
    I'd wait it out until it's closer to the end of the promotion and then if there's still no change then you can take them to Walmart.

    I know that isn't the kind of answer that anyone likes to hear but it is what it is. No developer can give a reasonable or believable ETA without knowing what the problem is. At this point if Vudu were to give you an ETA it would be nothing more than a guess which puts you in no better position than you are now.

    Leave a comment:


  • tksams
    replied
    Re: Error reading DVD disc.

    Originally posted by rdodolak View Post
    It's unlikely they will be able to give you an ETA until they can replicate the issue and identify the root cause(s).

    Well I'm trying to get a feel if I need to just pony up and and use Wal Mart or if I can wait this issue out and still take advantage of the 50% off discount. It would be nice to know what I'm going to need to do.

    It really seems that there isn't much hope of this getting fixed anytime in the next several weeks, but I really do hope I'm wrong.

    Leave a comment:


  • rdodolak
    replied
    Re: Error reading DVD disc.

    Originally posted by tksams View Post
    Ok that's great, what's the ETA? How long is the 50% pricing going to last? Is there any way someone at VUDU Can provide us with a coupon code(s) or something so that we can get the same promotion at Wal-Mart since we are completely unable to do the at home disc to digital at all?

    I understand issues happen but I feel like its pretty unacceptable to miss out on this promotion/Deal because your software doesn't work.
    It's unlikely they will be able to give you an ETA until they can replicate the issue and identify the root cause(s).

    Leave a comment:


  • digitalfreaknyc
    replied
    Re: Error reading DVD disc.

    Originally posted by LocN View Post
    We are trying our best to figure out the issue, so we ask you to provide information so we can get the same environment setup.
    Please provide the debug output that I asked. In addition please provide:
    - Hardware: (dell, HP ...) model ..., drive ...
    - OS (W7 32 or 64 bit)


    LLN
    HP Pavilion DV7-7012nr
    HP BD CMB UJ160 SCSI CDROM Device
    Windows 7 Home Premium 64bit

    Leave a comment:


  • lujan
    replied
    Re: Error reading DVD disc.

    Originally posted by tksams View Post
    Ok that's great, what's the ETA? How long is the 50% pricing going to last? Is there any way someone at VUDU Can provide us with a coupon code(s) or something so that we can get the same promotion at Wal-Mart since we are completely unable to do the at home disc to digital at all?

    I understand issues happen but I feel like its pretty unacceptable to miss out on this promotion/Deal because your software doesn't work.
    Yes, I also took the same movies that didn't work on the VuduToGo app to Walmart for the D2D and they put it in my cart but couldn't give me the same 50% off. Now when I try to print the list, the movies are gone from the list and when I try to re-add them, it tells me that they were already added. This is pretty crazy that Vudu and Walmart are supposed to be owned by the same company but the systems are so different. One of them (Vudu or Walmart) should be able to give us the 50% off when one of the methods doesn't work as it should.

    Leave a comment:


  • tksams
    replied
    Re: Error reading DVD disc.

    Originally posted by LocN View Post
    What I am saying is we continue to search for the issue and the way to reproduce issue. The sooner we can reproduce the sooner we can have a solution.

    LLN

    Ok that's great, what's the ETA? How long is the 50% pricing going to last? Is there any way someone at VUDU Can provide us with a coupon code(s) or something so that we can get the same promotion at Wal-Mart since we are completely unable to do the at home disc to digital at all?

    I understand issues happen but I feel like its pretty unacceptable to miss out on this promotion/Deal because your software doesn't work.

    Leave a comment:


  • LocN
    replied
    Re: Error reading DVD disc.

    Originally posted by tksams View Post
    So what you're saying is, we're SOL? How is this an acceptable solution? Especially since all of your direct competitors software works PERFECTLY FINE.
    What I am saying is we continue to search for the issue and the way to reproduce issue. The sooner we can reproduce the sooner we can have a solution.

    LLN

    Leave a comment:


  • tksams
    replied
    Re: Error reading DVD disc.

    Originally posted by LocN View Post
    Thanks. This is the line that causes the issue. For some reason the software says it has issue to determine valid encryption of the disc.

    If anyone got this issue and around the Bay Area, I will be happy to take a look at the machine.
    We just can't reproduce this in house.

    Thanks,
    LLN

    So what you're saying is, we're SOL? How is this an acceptable solution? Especially since all of your direct competitors software works PERFECTLY FINE.

    Leave a comment:


  • LocN
    replied
    Re: Error reading DVD disc.

    Originally posted by tksams View Post

    error 0x90230366 - gnsdk_tocgen_source_info(GNSDK_TOCGEN_INFO_KEY_IS_ ENCRYPTED)
    line 121
    Thanks. This is the line that causes the issue. For some reason the software says it has issue to determine valid encryption of the disc.

    If anyone got this issue and around the Bay Area, I will be happy to take a look at the machine.
    We just can't reproduce this in house.

    Thanks,
    LLN

    Leave a comment:


  • tksams
    replied
    Re: Error reading DVD disc.

    Originally posted by LocN View Post
    We are trying our best to figure out the issue, so we ask you to provide information so we can get the same environment setup.
    Please provide the debug output that I asked. In addition please provide:
    - Hardware: (dell, HP ...) model ..., drive ...
    - OS (W7 32 or 64 bit)


    LLN

    Windows 8 64 bit, Lenovo G580

    Leave a comment:


  • tksams
    replied
    Re: Error reading DVD disc.

    Originally posted by LocN View Post
    We are trying our best to figure out the issue, so we ask you to provide information so we can get the same environment setup.
    Please provide the debug output that I asked. In addition please provide:
    - Hardware: (dell, HP ...) model ..., drive ...
    - OS (W7 32 or 64 bit)


    LLN

    TOCGEN Product Version : 3.05.0.795 (built 2013-05-05 12:42-0700)

    Media Type: DVD
    Disc Region: FE

    error 0x90230366 - gnsdk_tocgen_source_info(GNSDK_TOCGEN_INFO_KEY_IS_ ENCRYPTED)
    line 121
    Disc Book Type: (DVD-ROM)


    <?xml version="1.0" encoding="UTF-8" ?>
    <DVD_THIN_TOC VER="1" ANGLED="FALSE">
    <VIDEO_TS>
    <REGION>FE</REGION>
    <VTS_ATTR CNT="9">
    <VTS N="1">
    <VIDEO_ATTR>
    <COMPRESSION_MODE TYPE="1"/>
    <TV_SYSTEM TYPE="0"/>
    <ASPECT_RATIO TYPE="0"/>
    <DISP_MODE TYPE="3"/>
    <CC_FIELD1 TYPE="0"/>
    <CC_FIELD2 TYPE="0"/>
    <SRC_PIC_RESOLUTION TYPE="0"/>
    <SRC_PIC_LETTERBOXED TYPE="0"/>
    <FILM_CAMERA_MODE TYPE="0"/>
    </VIDEO_ATTR>
    <TITLE_UNIT_ARRAY CNT="6">
    <TITLE_UNIT CNT="1" N="1">15</TITLE_UNIT>
    <TITLE_UNIT CNT="2" N="2">3930 15</TITLE_UNIT>
    <TITLE_UNIT CNT="2" N="3">1384 15</TITLE_UNIT>
    <TITLE_UNIT CNT="2" N="4">945 15</TITLE_UNIT>
    <TITLE_UNIT CNT="2" N="5">3157 15</TITLE_UNIT>
    <TITLE_UNIT CNT="5" N="6">3930 1384 3157 945 15</TITLE_UNIT>
    </TITLE_UNIT_ARRAY>
    </VTS>
    <VTS N="2">
    <VIDEO_ATTR>
    <COMPRESSION_MODE TYPE="1"/>
    <TV_SYSTEM TYPE="0"/>
    <ASPECT_RATIO TYPE="0"/>
    <DISP_MODE TYPE="3"/>
    <CC_FIELD1 TYPE="0"/>
    <CC_FIELD2 TYPE="0"/>
    <SRC_PIC_RESOLUTION TYPE="0"/>
    <SRC_PIC_LETTERBOXED TYPE="0"/>
    <FILM_CAMERA_MODE TYPE="0"/>
    </VIDEO_ATTR>
    <TITLE_UNIT_ARRAY CNT="1">
    <TITLE_UNIT CNT="2" N="1">15354 15</TITLE_UNIT>
    </TITLE_UNIT_ARRAY>
    </VTS>
    <VTS N="3">
    <VIDEO_ATTR>
    <COMPRESSION_MODE TYPE="1"/>
    <TV_SYSTEM TYPE="0"/>
    <ASPECT_RATIO TYPE="3"/>
    <DISP_MODE TYPE="2"/>
    <CC_FIELD1 TYPE="1"/>
    <CC_FIELD2 TYPE="0"/>
    <SRC_PIC_RESOLUTION TYPE="0"/>
    <SRC_PIC_LETTERBOXED TYPE="0"/>
    <FILM_CAMERA_MODE TYPE="0"/>
    </VIDEO_ATTR>
    <TITLE_UNIT_ARRAY CNT="1">
    <TITLE_UNIT CNT="29" N="1">5376 3341 14725 6504 3529 10710 10392 7278
    17050 6164 8363 5834 6554 6285 9275 7749 9726 5317 11385 6627 5668 7006 8998 12
    66 9599 3806 1729 11327 15</TITLE_UNIT>
    </TITLE_UNIT_ARRAY>
    </VTS>
    <VTS N="4">
    <VIDEO_ATTR>
    <COMPRESSION_MODE TYPE="1"/>
    <TV_SYSTEM TYPE="0"/>
    <ASPECT_RATIO TYPE="0"/>
    <DISP_MODE TYPE="3"/>
    <CC_FIELD1 TYPE="0"/>
    <CC_FIELD2 TYPE="0"/>
    <SRC_PIC_RESOLUTION TYPE="0"/>
    <SRC_PIC_LETTERBOXED TYPE="0"/>
    <FILM_CAMERA_MODE TYPE="0"/>
    </VIDEO_ATTR>
    <TITLE_UNIT_ARRAY CNT="1">
    <TITLE_UNIT CNT="2" N="1">293 15</TITLE_UNIT>
    </TITLE_UNIT_ARRAY>
    </VTS>
    <VTS N="5">
    <VIDEO_ATTR>
    <COMPRESSION_MODE TYPE="1"/>
    <TV_SYSTEM TYPE="0"/>
    <ASPECT_RATIO TYPE="3"/>
    <DISP_MODE TYPE="2"/>
    <CC_FIELD1 TYPE="0"/>
    <CC_FIELD2 TYPE="0"/>
    <SRC_PIC_RESOLUTION TYPE="0"/>
    <SRC_PIC_LETTERBOXED TYPE="0"/>
    <FILM_CAMERA_MODE TYPE="0"/>
    </VIDEO_ATTR>
    <TITLE_UNIT_ARRAY CNT="1">
    <TITLE_UNIT CNT="1" N="1">15</TITLE_UNIT>
    </TITLE_UNIT_ARRAY>
    </VTS>
    <VTS N="6">
    <VIDEO_ATTR>
    <COMPRESSION_MODE TYPE="1"/>
    <TV_SYSTEM TYPE="0"/>
    <ASPECT_RATIO TYPE="3"/>
    <DISP_MODE TYPE="2"/>
    <CC_FIELD1 TYPE="0"/>
    <CC_FIELD2 TYPE="0"/>
    <SRC_PIC_RESOLUTION TYPE="0"/>
    <SRC_PIC_LETTERBOXED TYPE="0"/>
    <FILM_CAMERA_MODE TYPE="0"/>
    </VIDEO_ATTR>
    <TITLE_UNIT_ARRAY CNT="1">
    <TITLE_UNIT CNT="1" N="1">15</TITLE_UNIT>
    </TITLE_UNIT_ARRAY>
    </VTS>
    <VTS N="7">
    <VIDEO_ATTR>
    <COMPRESSION_MODE TYPE="1"/>
    <TV_SYSTEM TYPE="0"/>
    <ASPECT_RATIO TYPE="3"/>
    <DISP_MODE TYPE="2"/>
    <CC_FIELD1 TYPE="0"/>
    <CC_FIELD2 TYPE="0"/>
    <SRC_PIC_RESOLUTION TYPE="0"/>
    <SRC_PIC_LETTERBOXED TYPE="0"/>
    <FILM_CAMERA_MODE TYPE="0"/>
    </VIDEO_ATTR>
    <TITLE_UNIT_ARRAY CNT="4">
    <TITLE_UNIT CNT="1" N="1">15</TITLE_UNIT>
    <TITLE_UNIT CNT="1" N="2">15</TITLE_UNIT>
    <TITLE_UNIT CNT="1" N="3">15</TITLE_UNIT>
    <TITLE_UNIT CNT="1" N="4">15</TITLE_UNIT>
    </TITLE_UNIT_ARRAY>
    </VTS>
    <VTS N="8">
    <VIDEO_ATTR>
    <COMPRESSION_MODE TYPE="1"/>
    <TV_SYSTEM TYPE="0"/>
    <ASPECT_RATIO TYPE="3"/>
    <DISP_MODE TYPE="2"/>
    <CC_FIELD1 TYPE="0"/>
    <CC_FIELD2 TYPE="0"/>
    <SRC_PIC_RESOLUTION TYPE="0"/>
    <SRC_PIC_LETTERBOXED TYPE="0"/>
    <FILM_CAMERA_MODE TYPE="0"/>
    </VIDEO_ATTR>
    <TITLE_UNIT_ARRAY CNT="1">
    <TITLE_UNIT CNT="1" N="1">30</TITLE_UNIT>
    </TITLE_UNIT_ARRAY>
    </VTS>
    <VTS N="9">
    <VIDEO_ATTR>
    <COMPRESSION_MODE TYPE="1"/>
    <TV_SYSTEM TYPE="0"/>
    <ASPECT_RATIO TYPE="3"/>
    <DISP_MODE TYPE="2"/>
    <CC_FIELD1 TYPE="0"/>
    <CC_FIELD2 TYPE="0"/>
    <SRC_PIC_RESOLUTION TYPE="0"/>
    <SRC_PIC_LETTERBOXED TYPE="0"/>
    <FILM_CAMERA_MODE TYPE="0"/>
    </VIDEO_ATTR>
    <TITLE_UNIT_ARRAY CNT="1">
    <TITLE_UNIT CNT="4" N="1">150 150 150 15</TITLE_UNIT>
    </TITLE_UNIT_ARRAY>
    </VTS>
    </VTS_ATTR>
    </VIDEO_TS>
    </DVD_THIN_TOC>

    Leave a comment:


  • LocN
    replied
    Re: Error reading DVD disc.

    Originally posted by tksams View Post
    I 100% agree. Either they come up with a solution to this or I get the same exact solution from Flixster/BestBuy. They both upload to ultraviolet. Vudu needs to get with the program here, both of the other services (read: software) work perfectly fine.
    We are trying our best to figure out the issue, so we ask you to provide information so we can get the same environment setup.
    Please provide the debug output that I asked. In addition please provide:
    - Hardware: (dell, HP ...) model ..., drive ...
    - OS (W7 32 or 64 bit)


    LLN

    Leave a comment:

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