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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

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  • mike568
    replied
    Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

    Earlier today I sent in request through Flixster.com and they denied my request but they said are working on enabling UltraViolet digital copy in an HD format.

    I just sent them an email requesting most of my Warner Bros movies in my library be upgraded to HD.

    Leave a comment:

  • BJoffe
    replied
    Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

    I just did exactly that... Thanks, guys. We'll see how it goes.

    Leave a comment:

  • mrhappi79
    replied
    Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

    Originally posted by echopulse View Post
    I found this site, I am going to try it on a couple of titles.

    http://www.wbdigitalcopy.com/support/#landing-content
    Just include all your titles on the same ticket. That's how I did it. Include your UV code to help things along.

    Leave a comment:

  • echopulse
    replied
    Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

    I found this site, I am going to try it on a couple of titles.

    http://www.wbdigitalcopy.com/support/#landing-content

    Leave a comment:

  • mrhappi79
    replied
    Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

    Originally posted by BJoffe View Post
    Ok, that's useful information. I'll try that as well.

    Where did you go to create your help ticket?
    Go www.wbdigitalcopy.com then choose support, your country, then type in your movie. There's a series of questions that branch off if you select the options that say their faqs didn't answer your questions and then the option to contact their support team appears. Fill out the form and send.

    Leave a comment:

  • BJoffe
    replied
    Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

    Ok, that's useful information. I'll try that as well.

    Where did you go to create your help ticket?

    Leave a comment:

  • mrhappi79
    replied
    Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

    To all those being denied it might have to do with which support group you emailed, either WB or Flixster. I got mine changed from the WB website. The successful response was sent from email uvsupport@warnerbros.com There was not person that signed off on the email and they addressed themselves as 'we'. I hope this information is helpful.

    Leave a comment:

  • bjeong1381
    replied
    Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

    Originally posted by BJoffe View Post
    I got denied on my request.

    Here's what I wrote in my work order...

    "Hi, guys. Is it possible to get the following WB titles in my collection upgraded from SD to HD?

    CRAZY STUPID LOVE
    JUSTICE LEAGUE: DOOM

    I redeemed the UV codes when they were first released and received standard definition rights. I would love to have high definition rights so I can enjoy these movies in higher quality. "

    Here's the response I got...

    <<

    Movie playback on Flixster is currently not supported in HD. As UltraViolet continues to grow, you will most likely see expanded service to more devices and formats.

    You can currently watch your HD UltraViolet digital content through VUDU (http://www.vudu.com).

    Jonathan >>

    I swear to God... It's like these people don't take the time to READ these work orders before they close them.
    That's the exact response I got from the same person.

    Leave a comment:

  • BJoffe
    replied
    Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

    I got denied on my request.

    Here's what I wrote in my work order...

    "Hi, guys. Is it possible to get the following WB titles in my collection upgraded from SD to HD?

    CRAZY STUPID LOVE
    JUSTICE LEAGUE: DOOM

    I redeemed the UV codes when they were first released and received standard definition rights. I would love to have high definition rights so I can enjoy these movies in higher quality. "

    Here's the response I got...

    <<

    Movie playback on Flixster is currently not supported in HD. As UltraViolet continues to grow, you will most likely see expanded service to more devices and formats.

    You can currently watch your HD UltraViolet digital content through VUDU (http://www.vudu.com).

    Jonathan >>

    I swear to God... It's like these people don't take the time to READ these work orders before they close them.

    Leave a comment:

  • mrhappi79
    replied
    Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

    Originally posted by SteveLV702 View Post
    I sent a message and they want my redemption codes.. which I no longer have... Once redeemed them they became useless so I thought and threw them away..
    When I put my request in I gave them the codes that I used to redeem. It makes sense that they would ask for some proof, but then again you obviously used a code to redeem them. Don't know why they can't pull up the code information themselves.

    I would do what an earlier person said and contact them again to see if you get a different rep to help you out. Or point out/emphasize the fact that it's not your fault it didn't redeem right to begin with and that you threw away your codes.

    Leave a comment:

  • mgfloy03
    replied
    Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

    http://support.ultraviolet.flixster....?style=classic


    i think that is it

    Leave a comment:

  • BJoffe
    replied
    Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

    I usually go here and click on the Contact Us link on the right side...

    http://flixster.desk.com/

    Leave a comment:

  • E55KEV
    replied
    Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

    what warner/flixster email of website page are you guys using? thanks.

    Leave a comment:

  • Corinthos
    replied
    Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

    Originally posted by SteveLV702 View Post
    I sent a message and they want my redemption codes.. which I no longer have... Once redeemed them they became useless so I thought and threw them away..
    They upgraded two of mine today. I just did two to test it but plan to go through and find out the countless other I have. They didn't ask for my code so would I'd wait a like a month and try again. Maybe you'll get someone different who will just upgrade it without the hassle.

    Leave a comment:

  • SteveLV702
    replied
    Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

    I sent a message and they want my redemption codes.. which I no longer have... Once redeemed them they became useless so I thought and threw them away..

    Leave a comment:

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