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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

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  • lujan
    replied
    Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

    Yeah for WB! I'm going to definitely consider WB movies in the future first since they are so great with customer service compared to the other studios. They have also recently had better pricing on some of their movies than Amazon, Walmart or BB. I only have 5 (out of 80) SD movies left on my Vudu account and they're not WB (or I don't have UV codes) so don't think they will ever get upgraded to HDX?

    Leave a comment:


  • KMan2100
    replied
    Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

    Well I just tried my luck with and sent WB an email about upgrading 6 movies that I had redeemed before they supported HD. I sent the email earlier today and within 90 minutes I had received a reply stating that they went ahead and added HD access to the movies I asked for. Just checked VUDU and all 6 are now available in HDX! I tried messing around with Flixster's support a couple times over the past few months about getting the same movies updated and like everyone else I got the typical "This movie is not available in HD" type response. So I went straight to WB this time and they took care of my in less than 90 minutes. Talk about awesome service. Here are the 6 movies I had upgraded.

    Contagion
    Crazy, Stupid, Love
    Extremely Loud and Incredibly Close
    The Hangover Part II
    Harry Potter and the Deathly Hallows Part 1
    Harry Potter and the Deathly Hallows Part 2

    So for those still having issues with Flixster getting their movies upgraded I totally recommend contacting WB directly at the uvsupport@wb.com email listed in prior posts. I basically explained that I redeemed the UV before they supported HD UV and gave them a list of the 6 movies with the original UV codes that came with the blu-ray. Totally worth the 5 minutes it took to email them.

    Leave a comment:


  • robdua
    replied
    Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

    WOW! You are SO lucky. I wish I could say that that happened to me. COWBOYS AND ALIENS is really the last "trouble" movie in my UV collection. I've really worked at fixing the other ones in my collection, but STILL this movie reserves to be fixed. Oh well, maybe one of these days.

    Leave a comment:


  • BJoffe
    replied
    Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

    Something is going on with COWBOYS & ALIENS because the theatrical version appeared in my VUDU library over the weekend and it's in HDX. I already had the extended version in there in HDX since I bought the BD.

    Leave a comment:


  • robdua
    replied
    Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

    Okay, FINALLY, absolute and total success! After roughly three days of e-mailing back and forth to uvsupport@wb.com, I was given HD upgrades to all of the Blu-Ray Combo Pack movies I had initially been given only SD rights too. I truly feel like I've reached the end of a quest. Now, I only have, surprise surprise, COWBOYS AND ALIENS, left in my collection STILL giving me trouble. I just got an e-mail back from Universal with the same "no HD available" and they still haven't changed the ALID to allow my SD copy, redeemed in FEB. 1012 by the way, to show up in MY VUDU collection. But, again, I know there's another thread for complaints about that. But, back to this topic, if it bothers you that you still didn't get the HD rights that were owed to you for those early WB movies, I urge you to shoot 'em an e-mail and see what you get. Hopefully, you'll be as pleasantly surprised as I was.

    Leave a comment:


  • Blurayfan
    replied
    Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

    Originally posted by madmod20061 View Post
    I'm going to try AGAIN with my Shameless Season 1 and Falling Skies Season 1 codes. So far no luck. Hopefully this time they'll come through.
    I just redeemed Shameless Season 1 now and got SD only rights. I have put in a support request with Warner Bros.

    Leave a comment:


  • madmod20061
    replied
    Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

    I'm going to try AGAIN with my Shameless Season 1 and Falling Skies Season 1 codes. So far no luck. Hopefully this time they'll come through.

    Leave a comment:


  • robdua
    replied
    Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

    I am ALL about hope now after my experience with WB/FLIXSTER this morning. In my case, I got that very same "HD is unavailable" email from Universal twice(!) about COWBOYS AND ALIENS. So, thank you for your story and giving me more hope about finally getting my upgrade.

    Leave a comment:


  • Starkenator
    replied
    Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

    Originally posted by robdua View Post
    Thank you, thank you, THANK YOU so much for providing that e-mail address. I thought I had sent a request to that one before, but it doesn't matter because this time it worked!!!!!!

    I FINALLY got HD upgrades on THE HANGOVER PART II and A VERY HAROLD AND KUMAR CHRISTMAS!!!! It's stupid, I know, but I feel like I just won the lottery. I have lost track of how many different e-mails I have sent to WB and Flixster to get them to fix these upgrades. In the case of HAROLD AND KUMAR, I redeemed that code from THE 3D BLU-RAY COMBO PACK and STILL initially got the UV copy in SD!
    But again, it doesn't matter now.

    So, I am down to a handful of early WB titles that I need upgraded, but at least I have faith that I might actually get what I paid for finally. And then there's the whole COWBOYS AND ALIENS upgrade problem, but that's a problem with the usually excellent UNIVERSAL, and I refuse to give up on that one. And, of course, my SD copy of COWBOYS AND ALIENS still won't show up in MY VUDU collection, but there's a whole nother thread on that, and I'm still working on that one too.
    FYI I was told by Universal that Cowboys and Aliens wasn't available as an HD redemption but then a few days later they upgraded it to HD on my UV account so there is hope.

    Leave a comment:


  • robdua
    replied
    Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

    Originally posted by mrhappi79 View Post
    In addition to the upgrades I got in the OP, I encountered a problem with redemption of bluray UV codes via flixster. I emailed them and they were added as SD only. After emailing them, they finally fixed them to HD. I think most people here find a mixed experience via flixster support. I've gotten positive results by emailing WB support at uvsupport@wb.com. Perhaps those that haven't gotten anywhere should use this email instead of the flixster one.
    Thank you, thank you, THANK YOU so much for providing that e-mail address. I thought I had sent a request to that one before, but it doesn't matter because this time it worked!!!!!!

    I FINALLY got HD upgrades on THE HANGOVER PART II and A VERY HAROLD AND KUMAR CHRISTMAS!!!! It's stupid, I know, but I feel like I just won the lottery. I have lost track of how many different e-mails I have sent to WB and Flixster to get them to fix these upgrades. In the case of HAROLD AND KUMAR, I redeemed that code from THE 3D BLU-RAY COMBO PACK and STILL initially got the UV copy in SD!
    But again, it doesn't matter now.

    So, I am down to a handful of early WB titles that I need upgraded, but at least I have faith that I might actually get what I paid for finally. And then there's the whole COWBOYS AND ALIENS upgrade problem, but that's a problem with the usually excellent UNIVERSAL, and I refuse to give up on that one. And, of course, my SD copy of COWBOYS AND ALIENS still won't show up in MY VUDU collection, but there's a whole nother thread on that, and I'm still working on that one too.

    Leave a comment:


  • shadow316
    replied
    Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

    After many attempts I FINALLY got my Green Lantern updated to HDX today! Thanks for the heads up about Emerald Nights, didn't expect it, but that was upgraded as well! Luckily that was the only one I needed to be upgraded. Now I just need to get Universal to update Knocked Up which redeemed as SD from Blu-ray.

    Leave a comment:


  • lujan
    replied
    Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

    Originally posted by lujan View Post
    I just emailed the same request for these movies:

    Harry Potter and the Deathly Hallows Part 1

    Harry Potter and the Deathly Hallows Part 2

    Final Destination 5
    You're not going to believe this but WB already upgraded these movies from SD to HD. It was lightning fast.

    Leave a comment:


  • bjeong1381
    replied
    Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

    Was finally able to get WB to upgrade the movies I hadn't already D2D'ed as I was tired of waiting for them. I had contacted them when this thread first went up and nothing. Now I am just waiting on the last 4 movies from them and then I have 4 movies from Universal that I will probably just D2D as I am tired of hearing the same bull**** from them. I would just D2D all of them and save myself the headache if they were all available.

    Leave a comment:


  • lujan
    replied
    Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

    I just emailed the same request for these movies:

    Harry Potter and the Deathly Hallows Part 1

    Harry Potter and the Deathly Hallows Part 2

    Final Destination 5

    Leave a comment:


  • MoWeb
    replied
    Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

    Originally posted by mrhappi79 View Post
    In addition to the upgrades I got in the OP, I encountered a problem with redemption of bluray UV codes via flixster. I emailed them and they were added as SD only. After emailing them, they finally fixed them to HD. I think most people here find a mixed experience via flixster support. I've gotten positive results by emailing WB support at uvsupport@wb.com. Perhaps those that haven't gotten anywhere should use this email instead of the flixster one.
    Thank you for this. I emailed them, included the original code with each movie and one by one they upgraded my movies to HD. Here's what they upgraded.

    THE DARK KNIGHT

    GREEN LANTERN

    HARRY POTTER AND THE DEATHLY HALLOWS PT1

    HARRY POTTER AND THE DEATHLY HALLOWS PT2

    HORRIBLE BOSSES

    JOYFUL NOISE

    I just emailed again about CONTAGION. I hope they give me this as well and I'll be set with WB SD to HD UV movie corrections.

    I keep trying to get Universal to upgrade my Cowboys and Aliens, Killer Elite but they keep telling me HD isn't available (which I know isn't true). I'm not giving up though.

    ***EDIT***

    They just upgraded CONTAGION (SCORE!!!). They even upgraded GREEN LANTERN: EMERALD KNIGHTS. Now I'm finished with Flixster and WB

    Leave a comment:

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