VUDU AT HOME: DISC-TO-DIGITAL Bugs?

[somebody6]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

I am unable to get the application to recognize Journey to the Center of the Earth (1998) blu-ray.

EDIT: The error is, "There was a problem verifying this disc. Please try again or contact customer service."

[Vudugeekparrot]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

Godfather trilogy (Blu-ray)...

Godfather and Godfather II work correctly. Godfather Part III shows as the first Godfather.

[PrznMovieFan]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

Two bugs to report:

Hanna (Best Buy Exclusive Blu Ray/DVD flipper disc) - Inserted the disc with blu ray side down, showed as Blu Ray and would redeem as HDX for $2 (so far so good). HOWEVER, when added to my cart, it then changed to "Hanna - DVD SD). Attempts to change or edit would take me to the options of $2 SD or $HDX. Again, this is using the Blu ray side.

The Hills Have Eyes (2006 Remake) - Was recognized as The Hills Have Eyes 2

Also, I read that the Lord of the Rings Extended Editions were now being recognized, is that in store only or should the program recognize them as well? I inserted Fellowship and Return extended, to be given the option for both for either Fellowship or Return Theatrical. Also, Two Towers Extended was not recognized at all. I installed the program last week and uninstalled/reinstaled it yesterday. Is this the correct process to update it?

[dunham44]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

panic room updated to hdx! yee

[Rudymedina1]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

Tried to convert the Fast and the Furious trilogy (Blu-ray box set)

The fast and the furious identified correctly
2 Fast 2 Furious originally identified as the fast and the furious but after trying again identified correctly.
Fast and the furious: Tokyo Drift identified incorrectly as The Fast and the Furious

[rtalbot]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

"Anatomy of a Murder" Blu-Ray came up as unidentifiable...

[tbdave]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

Men In Black BD (1997) incorrectly identifies as Men in Black 3 [2 Discs] [Includes Digital Copy] [UltraViolet] [Blu-ray/DVD]

[gambit444]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

Predator 2 Bluray (Blu-ray Cat# 2258911) is coming up as
Predator [Ultimate Hunter Edition] [2 Discs] [With Movie Money] [Blu-ray]

Can't read FernGully: the last rainforest (blu-ray cat#2276038)
Error: There was a problem while verifying this disc.
Please try again later or contact Customer Care.

[LocN]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

I uninstall all 3 D2D apps & Adobe Air + Application Data, then I install the I download VUDUToGo with the Digital Signatures Version May 22, 2013, but it did help still the same problem. I have three Disc Device and all three showing "Waiting for disc" with out change by touching the "add disc" button, also I try not to touch the "add disc" button, but still I was waiting for 5 min with no app detect.

C: Local Disk
D: Toshiba ODD-DVD SD-R6252 (Internal)
E: DIGISTOR External Blu-ray Burner USB 2.0 (External)
F: T8XDVDR Transcend USB Device (External) *works the best for DVD

System: Microsoft Windows XP Professional with Service Pack 3

Program: VUDU to Go app 2.0.6 Beta with Digital Signatures Version May 22, 2013
Adobe Air 3.7.0.1860 with Digital Signatures Version May 01, 2013

All work old versions before update with the Digital Signatures Version May 20, 2013, my last D2D app order was May 3, 2013. Hope this help, so now what to do?

I'm sorry for all of the trouble. We just confirmed the issue in house with Windows XP in general. We are working on this issue.

Thanks,
LLN

[DJBPace07]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

I just tried out the Vudu to Go app and I'm quite impressed, but there are a few mismatches with Blu-Ray's.

Alien Anthology has all the discs listed as Alien (Theatrical)

The X-Files Movie 2-Pack lists the first X-Files movie (Fight the Future) correctly, but the second (I Want to Believe) cannot be read.

Titanic cannot be brought into disc to digital, I think this may be a licensing issue.

Star Trek The Original Motion Picture Collection reads most of the movies as Star Trek IV: The Voyage Home.

Star Trek The Next Generation Motion Picture Collection also reads most of the movies as Star Trek IV: The Voyage Home. The exception to this is First Contact.

Sin City two disc Blu-Ray reads the first disc as Kill Bill Vol. 1 (Which I was going to bring over anyway) and the second disc as Sin City.

[echopulse]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

Why not just allow the user to select which drive letter the app will read from?

[LocN]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

I uninstall all 3 D2D apps & Adobe Air + Application Data, then I install the I download VUDUToGo with the Digital Signatures Version May 22, 2013, but it did help still the same problem. I have three Disc Device and all three showing "Waiting for disc" with out change by touching the "add disc" button, also I try not to touch the "add disc" button, but still I was waiting for 5 min with no app detect.

C: Local Disk
D: Toshiba ODD-DVD SD-R6252 (Internal)
E: DIGISTOR External Blu-ray Burner USB 2.0 (External)
F: T8XDVDR Transcend USB Device (External) *works the best for DVD

System: Microsoft Windows XP Professional with Service Pack 3

Program: VUDU to Go app 2.0.6 Beta with Digital Signatures Version May 22, 2013
Adobe Air 3.7.0.1860 with Digital Signatures Version May 01, 2013

All work old versions before update with the Digital Signatures Version May 20, 2013, my last D2D app order was May 3, 2013. Hope this help, so now what to do?

We reproduced the issue with Windows XP.

Thanks,
LLN

[LocN]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

Thanks LocN! Are there any type of discs that can never be manually verified? I noticed the Warner MOD Archive Collection Blu-ray titles are on the D2D list. Unlike Warners MOD DVDs the MOD Blu-rays are pressed (replicated) discs and not burned. However, these titles always seem to return an error message stating that there was a problem verifying the discs and if the problem continues to contact customer service. It won't even let me submit the disc info. Will contacting CS actually get these discs fixed even if I can't submit the disc information for manually verification?

I can't be certain. Please wait for the next update which we fix a lot of issue for mapping and let us know the result.

LLN

[rdodolak]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

It's happening ... and coming soon.

LLN

Thanks LocN! Are there any type of discs that can never be manually verified? I noticed the Warner MOD Archive Collection Blu-ray titles are on the D2D list. Unlike Warners MOD DVDs the MOD Blu-rays are pressed (replicated) discs and not burned. However, these titles always seem to return an error message stating that there was a problem verifying the discs and if the problem continues to contact customer service. It won't even let me submit the disc info. Will contacting CS actually get these discs fixed even if I can't submit the disc information for manually verification?

[rdodolak]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

Also make sure the Flixster and CinemaNow apps are closed. I've noticed conflicts when more than one of these D2D apps is open; usually the Vudu To Go app is the one that loses out when recognizing a new disc.

Second, sure the Vudu app is up and running prior to inserting a disc. I've noticed if I insert a disc into the drive and open the Vudu D2D program at the same time and if the disc drive finishes reading the disc before the Vudu D2D app fully loads then the app won't recognize a disc in the drive. Workaround is to open the tray and reclose the disc tray.

If all else fails, have you tried reinstalling a version that previously worked?