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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
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5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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VUDU AT HOME: DISC-TO-DIGITAL Bugs?

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  • Fofer
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by SpeedRacer2K View Post
    Not disagreeing about the emptying of the cart, but now Vudu2Go won't even recognize discs for me to put everything that was in my cart back in.
    Oh -- in that case, yes, that is seriously f'ed up, and they've gotta fix that. And I'm confident they will. Report it as a bug. That's what the beta program is for, after all...

    Leave a comment:

  • hallower
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    I received errors when trying to convert the following DVDs to HDX:

    Dragnet
    Mr and Mrs Smith
    The Dark Crystal
    Seraphim Falls
    The Relic
    I, Robot

    A number of Blu-Ray discs were unidentified or misidentified, though they are part of the Vudu library, including:

    The Bourne Supremacy
    Ocean's Twelve
    Harry Potter and The Sorcerer's Stone
    X-Men 2
    The Mummy Returns

    Leave a comment:

  • SpeedRacer2K
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Not disagreeing about the emptying of the cart, but now Vudu2Go won't even recognize discs for me to put everything that was in my cart back in.

    Leave a comment:

  • starsfan26
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by Fofer View Post
    Just curious, but why would you leave them in your "cart queue" and not pay to convert them?
    Also, considering it's a beta program, I don't think it's all that unreasonable that carts get cleared routinely, or on version upgrades like this one. Sorry it happened to you and all -- I'd be ****ed too -- but I'm not sure Vudu's in "the wrong" here.
    I'm having this same issue too. I was in the process of trying to get all my movies converted at once and didn't have time to finish. Now half my movies are showing they are in another cart. I have contacted customer support on this issue and hope it gets resolved.

    Leave a comment:

  • tj362
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    It seems like many of the trilogies are reading only the first in a series. Bourne trilogy, Mission Impossible Trilogy, to name two

    Originally posted by SynapseDon View Post
    Figured it might be a good ideas to have a centralized thread where we could report our problems/issues with the new Beta rollout.

    First, the good news. I tried a bunch of titles and had great results for HDX conversion, including:

    PRIVATE PARTS (1972)
    POINT BLANK (1969)
    EARTHQUAKE
    VIRUS (Universal)
    VAMPIRES (John Carpenter)
    DEAD MEN DON'T WEAR PLAID
    MORE AMERICAN GRAFFITI
    HIGH PLAINS DRIFTER
    VIVA KNIEVEL!
    MAD MAX BEYOND THUNDERDOME
    THE GOLDEN CHILD
    YOUNG SHERLOCK HOLMES
    SERPICO
    STEALING BEAUTY
    TALK RADIO

    Now the bad (sort of, for Vudu anyway): I put in my DVD of John Carpenter's 4-Movie Master of Fear Collection (Universal), hoping to convert VILLAGE OF THE DAMNED in the set. The disc read as THE THING (BLU-RAY) and offered to convert it for me for $2.00. Since I have THE THING on BLU anyway, I went ahead and did it, but the recognition was incorrect.

    I tried (three times each) to do HDX conversions on the following titles, all of which are listed on Vudu's D2D program for eligibility:

    THE PARALLAX VIEW
    THE EIGER SANCTION
    THE ICE PIRATES

    All three of these discs came back multiple times with an errors that said something like "Error recognizing conversion format", and would not let me do them.

    I put in the Warner disc of SINGLES (DVD), and I got a message that it could not be recognized. It asked me to manually input the title (which is also on the HDX list), and then said that they would "manually" research my title and, until I get an answer, I'm more than welcome to take it in to a Wal-Mart for conversion.

    Just my .02 cents as a beta tester. Figured this thread could be a nice place to post any issues beta testers find. Maybe even make this a sticky thread?

    Leave a comment:

  • Fofer
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by MGmirkin View Post
    So, is there a resolution for this, somehow? Where do we go from here?
    Just curious, but why would you leave them in your "cart queue" and not pay to convert them?
    Also, considering it's a beta program, I don't think it's all that unreasonable that carts get cleared routinely, or on version upgrades like this one. Sorry it happened to you and all -- I'd be ****ed too -- but I'm not sure Vudu's in "the wrong" here.

    Leave a comment:

  • MGmirkin
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Okay, so, it seems like in the "upgrade" a bunch of people (everyone? Dunno...) lost their existing "recognized disc" queues? And when trying to re-add their discs are told the discs already exist in another cart?

    I haven't tried adding any new discs, but I probably fall into this category, as after the "upgrade" my entire cart went missing. Given it was about $860 worth of product (and months of effort), I'd rather like to have it back in VUDU2Go as it should be.

    Any thoughts on this? Win7 64-bit. Whatever the current version of VUDU2Go that came out today or recently is. 2.0.7, I think?

    So, is there a resolution for this, somehow? Where do we go from here?

    Leave a comment:

  • rtalbot
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by MaxH View Post
    Well, Ridley Scott disavowed the "Director's Cut", which was based on a working cut that had been lost. It turns out he actually worked a lot on the "Final Cut" to give the fans something instead of that "Director's Cut", so I just went ahead and redeemed the Final Cut via D2D anyway.
    Yeah same here.
    "Final Cut" is the best one, but I would like to have both cuts on my VUDU, especially since the Blu-Ray set contains 5 versions!

    Leave a comment:

  • MaxH
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by rtalbot View Post
    I too echo the sentiment that I wish The Director's Cut of Blade Runner would be redeemable with the Blu-ray on D2D
    Well, Ridley Scott disavowed the "Director's Cut", which was based on a working cut that had been lost. It turns out he actually worked a lot on the "Final Cut" to give the fans something instead of that "Director's Cut", so I just went ahead and redeemed the Final Cut via D2D anyway.

    Leave a comment:

  • tbdave
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Rango BD (2011) - There was a problem while verifying this disc. Please try again later or contact Customer Care.

    Leave a comment:

  • rtalbot
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by MaxH View Post
    I know some of these have been reported before, but 1) I want to let Vudu know they're still a problem, even in the current matching list (I just downloaded the program to this PC today), and 2) this is a LONG thread.

    So, for the discs that gave me the dreaded "There was a problem while verifying this disc. Please try again later or contact Customer Care.", I have marked them XXX. (Don't worry, I don't have that Vin Diesel movie.)

    Harry Potter and the Deathly Hallows Pt. 1 - XXX

    LOTR - all three Extended Editions came up with the choice of regular ed. Fellowship or Return of the King

    Fight Club - XXX

    Blade Runner: The Director's Cut - identified as The Final Cut

    Megamind - XXX

    Also, this is probably more of a web site issue, but when I tried to delete Matrix Revolutions from my D2D list on the web site after doing an at-home D2D conversion, I got a pop-up window saying "Error - invalidArgument
    physicalCopy is mapped to a physicalCopyPayment", and it remains on my D2D list.
    I too echo the sentiment that I wish The Director's Cut of Blade Runner would be redeemable with the Blu-ray on D2D

    Leave a comment:

  • MaxH
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    I know some of these have been reported before, but 1) I want to let Vudu know they're still a problem, even in the current matching list (I just downloaded the program to this PC today), and 2) this is a LONG thread.

    So, for the discs that gave me the dreaded "There was a problem while verifying this disc. Please try again later or contact Customer Care.", I have marked them XXX. (Don't worry, I don't have that Vin Diesel movie.)

    Harry Potter and the Deathly Hallows Pt. 1 - XXX

    LOTR - all three Extended Editions came up with the choice of regular ed. Fellowship or Return of the King

    Fight Club - XXX

    Blade Runner: The Director's Cut - identified as The Final Cut

    Megamind - XXX

    Also, this is probably more of a web site issue, but when I tried to delete Matrix Revolutions from my D2D list on the web site after doing an at-home D2D conversion, I got a pop-up window saying "Error - invalidArgument
    physicalCopy is mapped to a physicalCopyPayment", and it remains on my D2D list.

    Leave a comment:

  • Vudugeekparrot
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Bugs:

    Godfather Trilogy Blu-rays. Part I and Part II identify correctly. Part III identifies as Part I.

    Leave a comment:

  • jeremymc7
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by rdodolak View Post
    The TV mini-series? I don't believe that is available through D2D.
    Nope, there is nothing with a title similar to that and form that time frame that's approved for DVD.

    Leave a comment:

  • rdodolak
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by somebody6 View Post
    I am unable to get the application to recognize Journey to the Center of the Earth (1998) blu-ray.

    EDIT: The error is, "There was a problem verifying this disc. Please try again or contact customer service."
    The TV mini-series? I don't believe that is available through D2D.

    Leave a comment:

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