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Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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VUDU AT HOME: DISC-TO-DIGITAL Bugs?

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  • rdodolak
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    One suggested improvement I would like to see with the In Home D2D app is the ability to select "Not my disc" when a disc is incorrectly mapped to a title that you already own.

    If you don't already own the title that it's incorrectly mapped to then you have that option but that option isn't available if you already own that title and instead you receive the following error:

    This title is already in your library at the highest available resolution.

    Leave a comment:


  • LocN
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by Yarim View Post
    whats new in the update?
    I cant see anything different.
    This version has:
    - some mapping bug fixes
    - Public supporting: 50% discount for >= 10 items, disc/drive legitimate verification (some region free drive may have issue with DVD conversion as error reading disc)
    - Mac OS X support

    LLN
    Last edited by LocN; 06-05-2013, 08:04 AM.

    Leave a comment:


  • Yarim
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    whats new in the update?
    I cant see anything different.

    Leave a comment:


  • LocN
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by rexal3239 View Post
    I converted about 20 DVD's yesterday with v2.0.6 before I received a request for the software update to v2.0.7. Same problem as others, in that every DVD that use to be recognized (which I had not converted) says it can't be read. Not good on the tail of an open beta phase announcement.

    I tried to re-install the old version (since I had the file), but it simply states to upgrade on the Disc-to-Digital page, and won't detect discs. Hope this gets fixed soon, like today/tomorrow!
    We are working on the issue of previous items in cart disappear. It should be fixed as soon as we can.

    LLN

    Leave a comment:


  • PrznMovieFan
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by MGmirkin View Post
    Okay, so, it seems like in the "upgrade" a bunch of people (everyone? Dunno...) lost their existing "recognized disc" queues? And when trying to re-add their discs are told the discs already exist in another cart?

    I haven't tried adding any new discs, but I probably fall into this category, as after the "upgrade" my entire cart went missing. Given it was about $860 worth of product (and months of effort), I'd rather like to have it back in VUDU2Go as it should be.

    Any thoughts on this? Win7 64-bit. Whatever the current version of VUDU2Go that came out today or recently is. 2.0.7, I think?

    So, is there a resolution for this, somehow? Where do we go from here?
    I had the same issue as well, really hope this is resolved soon, I had alot of titles in my queue too

    Also, in the post above, Zoolander DVD redeemed for me in HDX with no issues tonight, so not sure why its not working for you. Is your version a US retail version? (Black and Green cover art?)

    Leave a comment:


  • quackman
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Just tried to add a bunch a movies to take advantage of the 50% off deal. Unfortunately only 5 out of 13 worked. Here are the ones that did not work on my PC using the new software:

    Crash - DVD
    Zoolander - DVD
    The Big Lebowski - DVD
    The Impossible - DVD
    Pretty in Pink - DVD
    Rear Window - Blu
    Vertigo - Blu
    The Birds - Blu

    I'm going to try these on my mac tonight. I will also try them on the old software on another PC if I can.

    Leave a comment:


  • digitalfreaknyc
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by somebody6 View Post
    I am having trouble with The Bourne Supremacy and The Bourne Ultimatum. They are both coming up as The Bourne Identity.

    Bourne Supremacy Blu-ray UPC - 025192059032
    Bourne Ultimatum Blu-ray UPC - 025192059049
    Still happening.

    Leave a comment:


  • Gnatevil
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Dirty Harry 4 Disc collection Blu-ray
    Dirty Harry
    Magnum Force
    The Enforcer
    Sudden Impact

    All show up as "The Dead Pool"...which isn't even in the package.

    Leave a comment:


  • rexal3239
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    I converted about 20 DVD's yesterday with v2.0.6 before I received a request for the software update to v2.0.7. Same problem as others, in that every DVD that use to be recognized (which I had not converted) says it can't be read. Not good on the tail of an open beta phase announcement.

    I tried to re-install the old version (since I had the file), but it simply states to upgrade on the Disc-to-Digital page, and won't detect discs. Hope this gets fixed soon, like today/tomorrow!

    Leave a comment:


  • Buraku
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    I get this error when I try to install the Vudu to go software

    The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author.

    Any ideas on how to fix this?

    Leave a comment:


  • jeremymc7
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by vanton619 View Post
    I put in a few requests for discs that are available but weren't recognized by the D2D software. Does anyone know what the turn-around time is like on these requests? The movies are Ghostbusters, The Italian Job (2003) and Never Back Down, for those interested.
    I've been waiting months in some cases. Who can say on go forward basis if it's better, same, etc.

    Leave a comment:


  • Tomoran
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    I just downloaded the program, and have tried over a dozen verified titles, and so far not a single one has worked. I keep getting the message:

    "There was an error reading this disk. You may take this disc to the nearest Walmart store for instant conversion"

    Is this an issue on my end? Should I keep trying different disc?

    Thanks for any help!

    Leave a comment:


  • vanton619
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    I put in a few requests for discs that are available but weren't recognized by the D2D software. Does anyone know what the turn-around time is like on these requests? The movies are Ghostbusters, The Italian Job (2003) and Never Back Down, for those interested.

    Leave a comment:


  • MADmax
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    A few blu-rays were not recognized correctly, all of which were warner bros. box sets:

    The Matrix Revolutions: came up as The Matrix Reloaded (but that one's not going to keep me up night)

    LOTR Fellowship: came up as LOTR Two Towers

    2001 a space odyssey: came up as Barry Lyndon (oddly enough also a Kubrick film)
    (also, Firefly the complete series came up as Serenity, hmmm this was FOX release)

    I'm guessing that there is a problem with Gracenote's video recognition tool?

    Leave a comment:


  • Jake
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by SpeedRacer2K View Post
    Not disagreeing about the emptying of the cart, but now Vudu2Go won't even recognize discs for me to put everything that was in my cart back in.
    This is a known issue and hopefully will be fixed ASAP (and your existing cart restored).

    Leave a comment:

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